Navigation Links
Indosoft Releases Q-Suite 5.7.7
Date:8/29/2014

(PRWEB) August 30, 2014

Indosoft, Inc., a leading provider of scalable Asterisk-based contact center software, announces the release of its most advanced contact center product, Q-Suite 5.7.7. This release brings a number of new features as well as updates to existing aspects of its popular Q-Suite 5.7 software.

Q-Suite functionality on the presentation side has received an update with the incorporation of TinyMCE into the script builder. This WYSIWYG editor allows admins to easily add advanced HTML and Javascript functionality directly into the agent script without having to know either. Presenting information in the right manner to the agent is key in ensuring efficiency, and TinyMCE will improve the look and feel of the scripts. Another script enhancement is the use of Briteverify to validate email addresses in realtime while collecting data.

On the telephony side, improvements have been made to allow multiple supervisors to listen in, or even talk to the agent, on a single call. Monitoring live calls is important for training and monitoring compliance with contact center standards. Q-Suite has also added outbound trunk failover, allowing calls to be dialed even in the event of trunk failure, if there is an additional trunk available to attempt the call.

Other additions include the ability to add custom privilege levels for administrators, full integration of Amazon S3 for recordings management, API additions for stopping/starting recordings, per-tenant music on hold, and dialplan events for queued calls. In addition, Indosoft has made security enhancements and improved features for monitoring and auditing on the system.

“We are excited to be releasing Q-Suite 5.7.7. This is in thanks to the hard work of our great team and our clients should appreciate the results” said Brian Evans, Senior Director at Indosoft. “Administrators will be finding their tasks easier to accomplish, and improvements in auditing and reporting improve accountability.”

About Indosoft Inc.
Indosoft Inc. is a global provider of contact center ACD software for Asterisk. Q-Suite, its flagship contact center software, has been installed around the world. It also licenses its ACD for Asterisk with .NET, Socket and XML libraries to enterprises planning to incorporate Asterisk IP telephony within their product. Q-Suite is cost-effective call center software, available to Indosoft technology partners, offering white and private label Asterisk call center solutions.

Read the full story at http://www.prweb.com/releases/2014/08/prweb12134043.htm.


'/>"/>
Source: PRWeb
Copyright©2014 Vocus, Inc.
All rights reserved

Related medicine news :

1. Indosoft announces enhancements to its Visual IVR Builder for Q-Suite 5.7
2. Indosoft Upgrades its Overseer Watchdog System for Q-Suite to Enhance High Availability with Call Survival for Mission Critical ACD Applications
3. Indosoft Releases Unified ACD Queue Management for Email, Chat and Twitter
4. Indosoft Improves Q-Suite Real-time ACD Reporting to Enhance Contact Center Productivity
5. Indosoft Announces the Release of a Native Windows Agent Desktop for Q-Suite 5.7 ACD
6. Indosoft Integrates Twitter into Q-Suite’s Multi-channel ACD
7. Indosoft Announces the Availability of Right-to-left Language Support in Q-Suite 5.7
8. Indosoft Names Voiceware as the Certified Reseller of Q-Suite for Iberia
9. Indosoft Offers Monthly Usage Licensing Terms
10. AGA releases first independently developed ABIM-approved Practice Improvement Module in GI
11. Markle releases new resources for health information sharing implementation
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:12/4/2019)... ... ... While the holidays are a time for joy and sharing, they can ... Service specialists. , “There are many behavioral and logistical changes you ... Joyce Cavanagh, AgriLife Extension specialist in family economics, College Station. , Prioritize and plan ...
(Date:12/4/2019)... ... December 04, 2019 , ... Eolas Therapeutics Inc. ... tobacco use and dependence. The study will investigate safety and pharmacokinetics (PK) of ... of orexin-1 (hypocretin-1) receptors that is being developed in collaboration with AstraZeneca. , ...
(Date:12/2/2019)... ... December 02, 2019 , ... ... worked with EMD Serono, the North American branch of the healthcare business of ... site is designed to educate and inform patients, caregivers, the public, patient advocacy ...
(Date:12/2/2019)... ... December 02, 2019 , ... The Sterling P1000 washer-disinfector ... Processing Department. The elegant design provides a smooth polycarbonate surface that is as ... that allow for manual loading that provides high flexibility and uses very little ...
(Date:11/30/2019)... (PRWEB) , ... November 28, 2019 , ... ... company known for its award-winning cannabis cultivation, production and dispensary operations, has received ... Chocolates™ line of products. , “This is a great accomplishment for our company ...
Breaking Medicine News(10 mins):
(Date:12/5/2019)... (PRWEB) , ... December 05, ... ... announce its entrance into the Amazon Web Services (AWS) Public Sector Partner ... , The Public Sector Partner program recognizes and collaborates with partners that ...
(Date:12/4/2019)... ... December 04, 2019 , ... Tenex Health, Inc., ... technologies to treat chronic pain in soft and hard tissue, recently achieved a ... , Dr. Bernard Morrey, Chief Medical Officer of Tenex Health, said, ...
(Date:12/2/2019)... (PRWEB) , ... December 02, 2019 , ... Data integration ... companies having access to several internal and external data sources, staff are still working ... A typical trial feasibility analysis can take six weeks or more, and nearly one-third ...
Breaking Medicine Technology: