Navigation Links
Indosoft Proudly Announces Q-Suite 5.9 Call Center Software for Asterisk

Fredericton, NB (PRWEB) February 28, 2015

Indosoft Inc, developers of Q-Suite, a leading call center software suite for Asterisk, are pleased to announce the development of Q-Suite 5.9. Building off of the highly successful 5.7 and 5.8 versions of Q-Suite, this new version will include enhancements to existing functionality, as well as a number of new features to the leading edge call center software. General availability will be Q2 2015.

Q-Suite 5.9 will add features to enhance security and protection. Administrators will be able to configure more options for employee passwords. Restrictions on dictionary words and enforcement of multiple character types will be settable on a per-tenant basis, while other features such as password expiry and recovery have been enhanced.

The most visible changes will be on the agent screens. Improvements to the client interaction script builder include such features as the ability to call a web service to set specific fields. This includes the option to display additional fields to allow the agent to select the correct result. Q-Suite 5.9 also adds features to more easily handle multiple contacts per call, in cases where more than one client is available during the current call. Additional changes to the agent screens include the ability to quickly switch from one script to another in cases where the client may need to be handled differently, and streamlined handling of transfers to third parties.

On the telephony side, Q-Suite 5.9 drops support for Asterisk 1.4. This allows for the use of new functionality available in later versions of Asterisk. Improvements to call bridging, for instance, allow for more efficient three-party calls and transfers, increasing the number of calls that can be handled on a single Asterisk server. Additional options to improve the efficiency of dialplans and configuration options in multiple trunk/multiple tenant configurations with large numbers of Direct Inward Dials (DIDs) improve the speed at which Asterisk can process changes without diminishing the throughput of the system.

“Q-Suite 5.9 is a major landmark in our development of Asterisk based call center ACD system. Dropping support for a legacy version of Asterisk allows us to better utilize new features introduced in later versions” said Gabe Bourque, CEO of Indosoft. “The sophisticated features introduced to the script builder will give agents additional tools to handle the call correctly while being easy to set up.”

Read the full story at

Source: PRWeb
Copyright©2015 Vocus, Inc.
All rights reserved

Related medicine news :

1. Indosoft Offers Monthly Usage Licensing Terms
2. Indosoft Releases Q-Suite 5.7.7
3. Indosoft Announces VitalVox Chooses Q-Suite 5.7 Call Center Software
4. Indosoft Announces Q-Suite Support For Sangoma Lyra
5. Healthpointe Proudly Offers Flu Vaccines at All Clinics and On-Site to Businesses Throughout Southern California
6. Healthpointe is proudly offering Occupational Medicine at their new Long Beach Medical Center
7. Avenue Dental Care in Edmonds Proudly Announces Launch of New Website
8. The Dependable Companies Proudly Announces Their Recent Acquisition of “3 Zone Logistics”
9. NJ Top Docs Proudly Presents Approved Provider, Dr. Andrew Li of Warren Skin Care Center
10. The CT Community for Addiction Recovery to Proudly Host 15th Annual Recovery Walks!
11. Focus Camera Proudly Participating in the ‘Go Gold for Kids With Cancer’ Program
Post Your Comments:
(Date:11/11/2019)... ... ... PracticeLink Live! Atlanta Physician Career Fair will take place Thursday, November 14, ... continue until 8:00 p.m. A free, optional seminar for job-seeking physicians, residents and fellows, ... Both the career fair and seminar are open to residents and fellows, as well ...
(Date:11/9/2019)... ... 08, 2019 , ... Mount Sinai Medical-Legal Partnership (MSMLP), an organization formed to ... free special education law and advocacy assistance to families and patients in need. The ... the work of contributions of Blaine (“Fin”) Fogg, who was a member of the ...
(Date:11/7/2019)... ... November 06, 2019 , ... An October 13 article ... United States. According to the article, while no U.S. state had an obesity rate ... over 20 percent obese. The article cites quite a few reasons for this rise, ...
(Date:11/7/2019)... Va. (PRWEB) , ... November 07, 2019 , ... Understanding ... – 3:00 p.m. EST, , Are EU device and IV diagnostics ... to new EU device regulations —UDI — is ahead, and many device and diagnostics ...
(Date:11/6/2019)... ... November 06, 2019 , ... ... label nutritional bar and functional powder solutions, recently achieved FSSC 22000 Certification of ... “We are pleased to share the news that we have achieved FSSC 22000 ...
Breaking Medicine News(10 mins):
(Date:11/6/2019)... ... ... Big Buzz continues to build upon a record year in 2019, significantly increasing ... - which primarily serves the biosciences, specialty clinic and senior living industries - was ... In June, Big Buzz was named a Top Colorado Agency with a 5.0 rating ...
(Date:11/6/2019)... VEGAS (PRWEB) , ... November 06, 2019 , ... ... program focused on sustainable results, today unveiled new research exploring mobile behaviors that ... weight loss program. , Presented at ObesityWeek 2019, the new study, “Mobile ...
(Date:11/5/2019)... SEATTLE (PRWEB) , ... November 05, 2019 , ... Ida ... a skilled nursing facility. This will result in the layoff of 147 full- and ... next 60 days. This transition will enable Ida Culver House Broadview to shift its ...
Breaking Medicine Technology: