Navigation Links
Indosoft Proudly Announces Q-Suite 5.9 Call Center Software for Asterisk
Date:2/28/2015

Fredericton, NB (PRWEB) February 28, 2015

Indosoft Inc, developers of Q-Suite, a leading call center software suite for Asterisk, are pleased to announce the development of Q-Suite 5.9. Building off of the highly successful 5.7 and 5.8 versions of Q-Suite, this new version will include enhancements to existing functionality, as well as a number of new features to the leading edge call center software. General availability will be Q2 2015.

Q-Suite 5.9 will add features to enhance security and protection. Administrators will be able to configure more options for employee passwords. Restrictions on dictionary words and enforcement of multiple character types will be settable on a per-tenant basis, while other features such as password expiry and recovery have been enhanced.

The most visible changes will be on the agent screens. Improvements to the client interaction script builder include such features as the ability to call a web service to set specific fields. This includes the option to display additional fields to allow the agent to select the correct result. Q-Suite 5.9 also adds features to more easily handle multiple contacts per call, in cases where more than one client is available during the current call. Additional changes to the agent screens include the ability to quickly switch from one script to another in cases where the client may need to be handled differently, and streamlined handling of transfers to third parties.

On the telephony side, Q-Suite 5.9 drops support for Asterisk 1.4. This allows for the use of new functionality available in later versions of Asterisk. Improvements to call bridging, for instance, allow for more efficient three-party calls and transfers, increasing the number of calls that can be handled on a single Asterisk server. Additional options to improve the efficiency of dialplans and configuration options in multiple trunk/multiple tenant configurations with large numbers of Direct Inward Dials (DIDs) improve the speed at which Asterisk can process changes without diminishing the throughput of the system.

“Q-Suite 5.9 is a major landmark in our development of Asterisk based call center ACD system. Dropping support for a legacy version of Asterisk allows us to better utilize new features introduced in later versions” said Gabe Bourque, CEO of Indosoft. “The sophisticated features introduced to the script builder will give agents additional tools to handle the call correctly while being easy to set up.”

Read the full story at http://www.prweb.com/releases/2015/03/prweb12552142.htm.


'/>"/>
Source: PRWeb
Copyright©2015 Vocus, Inc.
All rights reserved

Related medicine news :

1. Indosoft Offers Monthly Usage Licensing Terms
2. Indosoft Releases Q-Suite 5.7.7
3. Indosoft Announces VitalVox Chooses Q-Suite 5.7 Call Center Software
4. Indosoft Announces Q-Suite Support For Sangoma Lyra
5. Healthpointe Proudly Offers Flu Vaccines at All Clinics and On-Site to Businesses Throughout Southern California
6. Healthpointe is proudly offering Occupational Medicine at their new Long Beach Medical Center
7. Avenue Dental Care in Edmonds Proudly Announces Launch of New Website
8. The Dependable Companies Proudly Announces Their Recent Acquisition of “3 Zone Logistics”
9. NJ Top Docs Proudly Presents Approved Provider, Dr. Andrew Li of Warren Skin Care Center
10. The CT Community for Addiction Recovery to Proudly Host 15th Annual Recovery Walks!
11. Focus Camera Proudly Participating in the ‘Go Gold for Kids With Cancer’ Program
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:8/28/2020)... ... August 28, 2020 , ... ... to a customized Lighthouse Health & Wellness mobile app and web-portal. NCPCV received ... Motorola Solutions Foundation awards grants each year to organizations, such as Destination Imagination, ...
(Date:8/28/2020)... ... August 28, 2020 , ... Integrated Viral Protection (IVP ... Florida school to deploy its breakthrough Mobile Biodefense Indoor Air Protection System that is ... Classical Academy plans to fully reopen equipped with the filtration system on September 8th. ...
(Date:8/28/2020)... ... August 28, 2020 , ... A ... suggest that obese individuals are at an increased risk of developing severe COVID-19 ... to catch COVID-19; however, because the same organ systems that the coronavirus attacks ...
(Date:8/27/2020)... ... August 27, 2020 , ... The ... a leading aesthetic and wellness retreat. The practice is centered on results and ... Las Vegas. , Designed to be a sanctuary for total body renewal ...
(Date:8/26/2020)... ... 2020 , ... Smile Brands Inc. CEO, Steven C. Bilt, ... a session entitled, “A CEO Guide for Delivering and Measuring Inclusion Success”. The ... together the world’s leading diversity and inclusion executives, HR consultants, and D&I activists ...
Breaking Medicine News(10 mins):
(Date:9/2/2020)... ... September 02, 2020 , ... ... Penetration Technology, LLC, (APT) a Texas- and Indiana-based company ( http://www.aptt3x.com ) ... Counter (OTC) products, was today provided results of an independent laboratory evaluation ...
(Date:9/1/2020)... ... September 01, 2020 , ... Agilent, a ... Agilent Science and Technology Virtual Symposium 2020 (ASTVS 2020) on September ... a suite of Live webinars and Networking sessions, with a vast array of ...
(Date:9/1/2020)... ... 2020 , ... Neil Oberfeld of global law firm Greenberg ... of Trustees and committee chair of the Governance Committee for Mile High United ... that fights for the education, health, and financial stability of residents across Adams, ...
Breaking Medicine Technology: