Navigation Links
Indosoft Integrates Twitter into Q-Suite’s Multi-channel ACD
Date:7/31/2013

Fredericton, NB (PRWEB) July 31, 2013

Indosoft Inc., developers of Q-Suite, the industry leading Contact Center Software for Asterisk, announces the integration of Twitter into Q-Suite ACD. This will effectively extend the use of Q-Suite’s powerful call center software to route, and monitor interactions with customers through social media.

The Call Center ACD within Q-Suite offers skills based routing for both voice and other media channels. It recognizes the asynchronous nature of customer interactions through alternate communication channels like Chat and Twitter, providing control over concurrent handling of multiple parallel interactions. Since social media conversations happen in the larger public space, skills based routing is useful in screening and directing these conversations to the right level in the management.

Q-Suite is an enterprise grade multi-tenant contact center solution with a scalable ACD for Asterisk. It offers High Availability and Call Survival for mission critical applications. The addition of social media into the Call Center ACD offers the ability to listen through a popular medium, and use its effectiveness in getting tuned to customer needs and reactions.

"Social media channel within a contact center software is a powerful mechanism to capture, analyze, and act on high impact conversations," said Gabe Bourque, Chief Executive Officer at Indosoft. "With this integration, organizations can pro-actively engage in developing new opportunities, detecting issues and gaining significant efficiencies. Since these customer engagement channels are in an open environment, key management personnel within every organization can listen in and engage effectively to realize the full value of the medium."

Indosoft Inc. is the developer of Q-Suite, the leading multi-tenant contact center ACD and Dialer software suite for Asterisk. It has been providing call center software to medium and large contact centers for over ten years with multi-tenant and Cloud enabled deployments around the world. Q-Suite offers a unique ACD with skills based routing and queue prioritization for Asterisk, with .NET and XML library for Computer Telephony Integration (CTI). Q-Suite is also available as a private label contact center technology solution.

Read the full story at http://www.prweb.com/releases/2013/7/prweb10982124.htm.


'/>"/>
Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. Indosoft Announces the Release of a Native Windows Agent Desktop for Q-Suite 5.7 ACD
2. Indosoft Improves Q-Suite Real-time ACD Reporting to Enhance Contact Center Productivity
3. Indosoft Releases Unified ACD Queue Management for Email, Chat and Twitter
4. Indosoft Upgrades its Overseer Watchdog System for Q-Suite to Enhance High Availability with Call Survival for Mission Critical ACD Applications
5. Indosoft announces enhancements to its Visual IVR Builder for Q-Suite 5.7
6. Acutrack Integrates Fulfillment Services with Wordpress eStore Merchant Services
7. Caribbean Fitness Vacation at The Landings St. Lucia Integrates Fitness Program with Soft Adventure Experiences, Luxury Accommodations
8. Spencer Institute’s Mind Body Fitness Certification Integrates Best of Mental and Physical Training to Promote Healthy Living
9. Rims Fitment Data Provider, SizeItUp, Integrates Data For VooDoo Wheels
10. Rims Fitment data provider, SizeItUp Integrates Fitment Data for Strada Monster Wheels
11. Acutrack integrates with Infusionsoft ecommerce platform
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:4/30/2016)... ... 2016 , ... “Aging well is a challenge for all of us, but there are things we can do ... . “Research is showing more and more that there are simple, yet important steps that ... we age.” Top priorities Dr. Kohli’s recommends for her patients include;, , ...
(Date:4/29/2016)... ... April 29, 2016 , ... Since ... the national charitable foundation serving the footwear industry, has broken all previous participation ... than 130 companies across 23 states during the months of April and May, ...
(Date:4/29/2016)... ... 29, 2016 , ... The American workforce is on everyone’s ... Most importantly, employees are the single most important asset in creating value and ... , Just under half of American workers are emotionally checked out with low ...
(Date:4/29/2016)... (PRWEB) , ... April 29, 2016 , ... ... surgeon reveals that infants born with severe congenital diaphragmatic hernia have better survival ... born with congenital diaphragmatic hernia (CDH)—a condition where the diaphragm fails to form ...
(Date:4/29/2016)... ... April 29, 2016 , ... ... Association (CCA), is pleased to announce the launch of the GFCP Scoop ... recipes, and more. The purpose of the GFCP Scoop site is ...
Breaking Medicine News(10 mins):
(Date:4/27/2016)... MARLBOROUGH, Mass., April 27, 2016  Hologic, Inc. ... Company,s financial results for the fiscal second quarter ... share (EPS) of $0.24 increased 41.2%, and non-GAAP ... $693.3 million increased 5.8% on a reported basis, ... "We posted another good quarter, highlighted ...
(Date:4/27/2016)... PARIS , le 27 Avril 2016 /PRNewswire/ ... chiffre d,affaires a progressé de +5% sur le ... ventes récurrentes de consommables  Croissance de ... Mauna Kea Technologies (Euronext : ... multidisciplinaire d,endomicroscopie confocale laser, annonce aujourd,hui son chiffre ...
(Date:4/27/2016)... Italy , April 27, 2016 ... linear accelerator (MR-linac) platform will be the focal point ... meeting of the European Society for Radiotherapy & Oncology, ... Elekta,s MR-linac integrates a state-of-the-art radiotherapy system and a ... physician to clearly see the patient,s anatomy in real ...
Breaking Medicine Technology: