Navigation Links
Indosoft Integrates Twitter into Q-Suite’s Multi-channel ACD
Date:7/31/2013

Fredericton, NB (PRWEB) July 31, 2013

Indosoft Inc., developers of Q-Suite, the industry leading Contact Center Software for Asterisk, announces the integration of Twitter into Q-Suite ACD. This will effectively extend the use of Q-Suite’s powerful call center software to route, and monitor interactions with customers through social media.

The Call Center ACD within Q-Suite offers skills based routing for both voice and other media channels. It recognizes the asynchronous nature of customer interactions through alternate communication channels like Chat and Twitter, providing control over concurrent handling of multiple parallel interactions. Since social media conversations happen in the larger public space, skills based routing is useful in screening and directing these conversations to the right level in the management.

Q-Suite is an enterprise grade multi-tenant contact center solution with a scalable ACD for Asterisk. It offers High Availability and Call Survival for mission critical applications. The addition of social media into the Call Center ACD offers the ability to listen through a popular medium, and use its effectiveness in getting tuned to customer needs and reactions.

"Social media channel within a contact center software is a powerful mechanism to capture, analyze, and act on high impact conversations," said Gabe Bourque, Chief Executive Officer at Indosoft. "With this integration, organizations can pro-actively engage in developing new opportunities, detecting issues and gaining significant efficiencies. Since these customer engagement channels are in an open environment, key management personnel within every organization can listen in and engage effectively to realize the full value of the medium."

Indosoft Inc. is the developer of Q-Suite, the leading multi-tenant contact center ACD and Dialer software suite for Asterisk. It has been providing call center software to medium and large contact centers for over ten years with multi-tenant and Cloud enabled deployments around the world. Q-Suite offers a unique ACD with skills based routing and queue prioritization for Asterisk, with .NET and XML library for Computer Telephony Integration (CTI). Q-Suite is also available as a private label contact center technology solution.

Read the full story at http://www.prweb.com/releases/2013/7/prweb10982124.htm.


'/>"/>
Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. Indosoft Announces the Release of a Native Windows Agent Desktop for Q-Suite 5.7 ACD
2. Indosoft Improves Q-Suite Real-time ACD Reporting to Enhance Contact Center Productivity
3. Indosoft Releases Unified ACD Queue Management for Email, Chat and Twitter
4. Indosoft Upgrades its Overseer Watchdog System for Q-Suite to Enhance High Availability with Call Survival for Mission Critical ACD Applications
5. Indosoft announces enhancements to its Visual IVR Builder for Q-Suite 5.7
6. Acutrack Integrates Fulfillment Services with Wordpress eStore Merchant Services
7. Caribbean Fitness Vacation at The Landings St. Lucia Integrates Fitness Program with Soft Adventure Experiences, Luxury Accommodations
8. Spencer Institute’s Mind Body Fitness Certification Integrates Best of Mental and Physical Training to Promote Healthy Living
9. Rims Fitment Data Provider, SizeItUp, Integrates Data For VooDoo Wheels
10. Rims Fitment data provider, SizeItUp Integrates Fitment Data for Strada Monster Wheels
11. Acutrack integrates with Infusionsoft ecommerce platform
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:3/24/2017)... ... March 24, 2017 , ... Infectious ... to hospitals in the United States, it’s a threat that is constantly changing ... facing infection prevention and offers strategies for the healthcare community to help decrease ...
(Date:3/24/2017)... , ... March 24, 2017 , ... The iaedp Foundation, ... other medical professionals caring for those suffering from the full spectrum of disordered eating, ... as eating disorders professionals from nearly all 50 states and several countries converged on ...
(Date:3/24/2017)... ... March 24, 2017 , ... Northridge ... now offering treatments for sleep apnea and TMJ at their office. TMJ, or ... , specifically the obstructive type, is increasingly being treated at dental offices with ...
(Date:3/24/2017)... Southlake, Texas (PRWEB) , ... March 24, 2017 ... ... make 2017 the year of enhancements, upgrading their training and leads programs. , ... Empower University. Reserved for elite sales agents, Performance Partners is designed to teach ...
(Date:3/24/2017)... ... March 24, 2017 , ... “The ... about real people of God in congregations across the United States. “The ... minister ordained in 1964 who has served congregations in seven states throughout his ...
Breaking Medicine News(10 mins):
(Date:3/24/2017)... YORK , March 24, 2017 FinancialBuzz.com News ... Medical cannabis products ... View Research, Inc., projects that the global medical cannabis market will reach ... is a major market for the new growing industry. By ... place to legally buy and sell medical cannabis. More conservative states like ...
(Date:3/24/2017)... Today Stock-Callers.com have issued research reports on four ... NVCN), Hologic Inc. (NASDAQ: HOLX), Edwards Lifesciences Corp. (NYSE: EW), ... companies are part of the Healthcare sector, which gave back ... , 2017, with the NYSE Health Care Index declining 0.2% ... the S&P 500 were down about 0.4% as a group. ...
(Date:3/24/2017)... Wash. , March 23, 2017  Mirabilis ... of advanced medical technology for non-invasive surgery, announced ... Mirabilis System for treatment of uterine fibroids throughout ... it had received approval from the US Food ... of the Mirabilis System in the United States.  ...
Breaking Medicine Technology: