Navigation Links
Indosoft Integrates Twitter into Q-Suite’s Multi-channel ACD

Fredericton, NB (PRWEB) July 31, 2013

Indosoft Inc., developers of Q-Suite, the industry leading Contact Center Software for Asterisk, announces the integration of Twitter into Q-Suite ACD. This will effectively extend the use of Q-Suite’s powerful call center software to route, and monitor interactions with customers through social media.

The Call Center ACD within Q-Suite offers skills based routing for both voice and other media channels. It recognizes the asynchronous nature of customer interactions through alternate communication channels like Chat and Twitter, providing control over concurrent handling of multiple parallel interactions. Since social media conversations happen in the larger public space, skills based routing is useful in screening and directing these conversations to the right level in the management.

Q-Suite is an enterprise grade multi-tenant contact center solution with a scalable ACD for Asterisk. It offers High Availability and Call Survival for mission critical applications. The addition of social media into the Call Center ACD offers the ability to listen through a popular medium, and use its effectiveness in getting tuned to customer needs and reactions.

"Social media channel within a contact center software is a powerful mechanism to capture, analyze, and act on high impact conversations," said Gabe Bourque, Chief Executive Officer at Indosoft. "With this integration, organizations can pro-actively engage in developing new opportunities, detecting issues and gaining significant efficiencies. Since these customer engagement channels are in an open environment, key management personnel within every organization can listen in and engage effectively to realize the full value of the medium."

Indosoft Inc. is the developer of Q-Suite, the leading multi-tenant contact center ACD and Dialer software suite for Asterisk. It has been providing call center software to medium and large contact centers for over ten years with multi-tenant and Cloud enabled deployments around the world. Q-Suite offers a unique ACD with skills based routing and queue prioritization for Asterisk, with .NET and XML library for Computer Telephony Integration (CTI). Q-Suite is also available as a private label contact center technology solution.

Read the full story at

Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. Indosoft Announces the Release of a Native Windows Agent Desktop for Q-Suite 5.7 ACD
2. Indosoft Improves Q-Suite Real-time ACD Reporting to Enhance Contact Center Productivity
3. Indosoft Releases Unified ACD Queue Management for Email, Chat and Twitter
4. Indosoft Upgrades its Overseer Watchdog System for Q-Suite to Enhance High Availability with Call Survival for Mission Critical ACD Applications
5. Indosoft announces enhancements to its Visual IVR Builder for Q-Suite 5.7
6. Acutrack Integrates Fulfillment Services with Wordpress eStore Merchant Services
7. Caribbean Fitness Vacation at The Landings St. Lucia Integrates Fitness Program with Soft Adventure Experiences, Luxury Accommodations
8. Spencer Institute’s Mind Body Fitness Certification Integrates Best of Mental and Physical Training to Promote Healthy Living
9. Rims Fitment Data Provider, SizeItUp, Integrates Data For VooDoo Wheels
10. Rims Fitment data provider, SizeItUp Integrates Fitment Data for Strada Monster Wheels
11. Acutrack integrates with Infusionsoft ecommerce platform
Post Your Comments:
(Date:11/30/2015)... ... November 30, 2015 , ... ... disease-causing component of bacteria could be effective in fighting methicillin-resistant Staphylococcus aureus (MRSA), ... University. , Their study showed that small molecule analogs that target the functions ...
(Date:11/30/2015)... (PRWEB) , ... November 30, 2015 , ... ... choice for innovative, patient centered orthopedic care. Led by John Vitolo, M.D., ... injury or chronic condition, the team at Advocare Orthopedic & Sports Medicine is ...
(Date:11/30/2015)... ... November 30, 2015 , ... Newly reviewed and approved “NJ ... NJ. He has both advanced training and considerable experience in reconstructive dentistry ... expert in cosmetic dentistry. He is an active Spear Education member providing ...
(Date:11/30/2015)... , ... November 30, 2015 , ... ... Poison Control Centers’ National Poison Data System (NPDS) reveals that in 2014, someone ... 3 million cases, over two million of which were human exposure cases. , ...
(Date:11/30/2015)... , ... November 30, 2015 , ... ... promoting breast and prostate cancer education and prevention—is joining forces with the award-winning ... philanthropy and Hollywood elegance on December 7, 2015 at the Union League of ...
Breaking Medicine News(10 mins):
(Date:11/30/2015)... Ill. , Nov. 30, 2015 /PRNewswire/ ... a global biopharmaceutical leader dedicated to delivering ... and underserved medical conditions, today announced the ... Factor (Recombinant), PEGylated], an extended circulating half-life ... A based on full-length ADVATE [Antihemophilic Factor ...
(Date:11/30/2015)... --> --> ... by Product (Soft Tissue, All Tissue, Dental Welding Lasers), Application ... Geography - Global Forecast to 2020", published by MarketsandMarkets, is ... CAGR of 5.2% during the forecast period from 2015 to ... 62 Figures spread through 167 P ages and in-depth ...
(Date:11/30/2015)... JERUSALEM , Nov. 30, 2015 Oramed ... company focused on the development of oral drug delivery ... investment agreements valued at up to $50,000,000 with Hefei Tianhui Incubator of ... Oramed,s oral insulin capsule, ORMD-0801, in China ... Macau . The agreements were signed ...
Breaking Medicine Technology: