Navigation Links
Indosoft Integrates Twitter into Q-Suite’s Multi-channel ACD
Date:7/31/2013

Fredericton, NB (PRWEB) July 31, 2013

Indosoft Inc., developers of Q-Suite, the industry leading Contact Center Software for Asterisk, announces the integration of Twitter into Q-Suite ACD. This will effectively extend the use of Q-Suite’s powerful call center software to route, and monitor interactions with customers through social media.

The Call Center ACD within Q-Suite offers skills based routing for both voice and other media channels. It recognizes the asynchronous nature of customer interactions through alternate communication channels like Chat and Twitter, providing control over concurrent handling of multiple parallel interactions. Since social media conversations happen in the larger public space, skills based routing is useful in screening and directing these conversations to the right level in the management.

Q-Suite is an enterprise grade multi-tenant contact center solution with a scalable ACD for Asterisk. It offers High Availability and Call Survival for mission critical applications. The addition of social media into the Call Center ACD offers the ability to listen through a popular medium, and use its effectiveness in getting tuned to customer needs and reactions.

"Social media channel within a contact center software is a powerful mechanism to capture, analyze, and act on high impact conversations," said Gabe Bourque, Chief Executive Officer at Indosoft. "With this integration, organizations can pro-actively engage in developing new opportunities, detecting issues and gaining significant efficiencies. Since these customer engagement channels are in an open environment, key management personnel within every organization can listen in and engage effectively to realize the full value of the medium."

Indosoft Inc. is the developer of Q-Suite, the leading multi-tenant contact center ACD and Dialer software suite for Asterisk. It has been providing call center software to medium and large contact centers for over ten years with multi-tenant and Cloud enabled deployments around the world. Q-Suite offers a unique ACD with skills based routing and queue prioritization for Asterisk, with .NET and XML library for Computer Telephony Integration (CTI). Q-Suite is also available as a private label contact center technology solution.

Read the full story at http://www.prweb.com/releases/2013/7/prweb10982124.htm.


'/>"/>
Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. Indosoft Announces the Release of a Native Windows Agent Desktop for Q-Suite 5.7 ACD
2. Indosoft Improves Q-Suite Real-time ACD Reporting to Enhance Contact Center Productivity
3. Indosoft Releases Unified ACD Queue Management for Email, Chat and Twitter
4. Indosoft Upgrades its Overseer Watchdog System for Q-Suite to Enhance High Availability with Call Survival for Mission Critical ACD Applications
5. Indosoft announces enhancements to its Visual IVR Builder for Q-Suite 5.7
6. Acutrack Integrates Fulfillment Services with Wordpress eStore Merchant Services
7. Caribbean Fitness Vacation at The Landings St. Lucia Integrates Fitness Program with Soft Adventure Experiences, Luxury Accommodations
8. Spencer Institute’s Mind Body Fitness Certification Integrates Best of Mental and Physical Training to Promote Healthy Living
9. Rims Fitment Data Provider, SizeItUp, Integrates Data For VooDoo Wheels
10. Rims Fitment data provider, SizeItUp Integrates Fitment Data for Strada Monster Wheels
11. Acutrack integrates with Infusionsoft ecommerce platform
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:10/13/2017)... ... , ... Talented host, actor Rob Lowe, is introducing a ... episode of "Success Files," which is an award-winning educational program broadcasted on PBS ... in-depth with passion and integrity. , Sciatica occurs when the sciatic nerve in ...
(Date:10/12/2017)... ... 2017 , ... First Healthcare Compliance (FHC), an industry leader ... range of technology and learning solutions at the 68th Annual American Healthcare Association ... held October 14–18, 2017 at the Mandalay Bay Resort in Las Vegas, Nevada. ...
(Date:10/12/2017)... ... October 12, 2017 , ... IsoComforter, Inc. ( ... today the introduction of an innovative new design of the shoulder pad. The ... get maximum comfort while controlling your pain while using cold therapy. By utilizing ice ...
(Date:10/12/2017)... ... October 12, 2017 , ... Dr. Parsa Mohebi, the ... medical article to the newly revamped Cosmetic Town journal section, featuring ... transplant procedure known as Follicular Unit Extraction (FUE). , Dr. Mohebi ...
(Date:10/12/2017)... ... October 12, 2017 , ... Women-owned and Grand Rapids-based workplace ... Brightest in Wellness® by Best and Brightest. OnSite Wellness will be honored at ... from 7:30 a.m. to 2 p.m. at the Henry Autograph Collection Hotel, located ...
Breaking Medicine News(10 mins):
(Date:10/7/2017)... , Oct. 6, 2017   Provista, ... more than $100 billion in purchasing power, today announced ... and information. The Newsroom is the online ... industry trends, infographics, expert bios, news releases, slideshows and ... access to a wealth of resources at their fingertips, ...
(Date:10/4/2017)... Oct. 4, 2017  According to the Centers for Disease Control and ... October . PhysicianOne Urgent Care is helping communities across Massachusetts ... , by offering no-cost* flu shots through the end of the ... certain health insurance regulations. ... time to get a flu shot is by the end of October, ...
(Date:10/2/2017)... 2, 2017  Eli Lilly and Company (NYSE: ... the third quarter of 2017 on Tuesday, October 24, ... that day with the investment community and media to ... conference call will begin at 9 a.m. Eastern time. ... live webcast of the conference call through a link ...
Breaking Medicine Technology: