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Indosoft Improves Q-Suite Real-time ACD Reporting to Enhance Contact Center Productivity
Date:6/19/2013

Fredericton, NB (PRWEB) June 19, 2013

Indosoft Inc., developers of the industry leading Contact Center ACD for Asterisk, announced today the availability of its enhanced real-time reporting for Q-Suite 5.7. This enhancement offers improved options for extracting, consolidating and presenting KPIs in real-time through web-based dashboards for effective contact center management.

Large Asterisk based contact centers require performance data in real-time captured as it happens from the call center software. This allows them to respond immediately with adjustments to ACD, Queues, Skills-based routing and Schedules. Q-Suite allows effective performance management with real-time analytics based on exhaustive data collection.

Q-Suite is a scalable multi-tenant contact center software that offers complete real-time and statistical reporting for Queue, Agent and Campaign performances based on a comprehensive CDR. With built-in tools like Visual Call Flow Builder and Script Builder, this call center solution provides all the necessary functions out-of-the-box. It comes with an extensive .NET and Web Services API for CTI and back-end integration.

“In modern competitive environment, contact center becomes an important source of competitive advantage if it can deliver top notch customer service with lower operating costs,” says Stephen Ray, Director of Accounts at Indosoft. “This is possible only if the contact center ACD can rigorously track and analyze key metrics in real-time. Q-Suite with its real-time and historical reporting provides a unique opportunity to architect an
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