Navigation Links
Indosoft Improves Q-Suite Real-time ACD Reporting to Enhance Contact Center Productivity
Date:6/19/2013

Fredericton, NB (PRWEB) June 19, 2013

Indosoft Inc., developers of the industry leading Contact Center ACD for Asterisk, announced today the availability of its enhanced real-time reporting for Q-Suite 5.7. This enhancement offers improved options for extracting, consolidating and presenting KPIs in real-time through web-based dashboards for effective contact center management.

Large Asterisk based contact centers require performance data in real-time captured as it happens from the call center software. This allows them to respond immediately with adjustments to ACD, Queues, Skills-based routing and Schedules. Q-Suite allows effective performance management with real-time analytics based on exhaustive data collection.

Q-Suite is a scalable multi-tenant contact center software that offers complete real-time and statistical reporting for Queue, Agent and Campaign performances based on a comprehensive CDR. With built-in tools like Visual Call Flow Builder and Script Builder, this call center solution provides all the necessary functions out-of-the-box. It comes with an extensive .NET and Web Services API for CTI and back-end integration.

“In modern competitive environment, contact center becomes an important source of competitive advantage if it can deliver top notch customer service with lower operating costs,” says Stephen Ray, Director of Accounts at Indosoft. “This is possible only if the contact center ACD can rigorously track and analyze key metrics in real-time. Q-Suite with its real-time and historical reporting provides a unique opportunity to architect an Asterisk based contact center technology platform at lower cost.”

About Indosoft Inc.

Indosoft Inc. is a global provider of contact center software around the world. It has been providing medium and large contact centers around the world for over ten years. Q-Suite is a multi-tenant unified ACD offering skills-based routing with integration to voice, chat, e-mail and social media. It is also made available to Indosoft technology partners as white and private label call center solution.

Read the full story at http://www.prweb.com/releases/2013/6/prweb10839091.htm.


'/>"/>
Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. Indosoft Releases Unified ACD Queue Management for Email, Chat and Twitter
2. Indosoft Upgrades its Overseer Watchdog System for Q-Suite to Enhance High Availability with Call Survival for Mission Critical ACD Applications
3. Indosoft announces enhancements to its Visual IVR Builder for Q-Suite 5.7
4. Essential Source ® Improves On Best Selling Bonita ™ Hair Skin and Nail Product
5. Swiss ball improves muscle strength and walking performance in ankylosing spondylitis
6. Molecular imaging improves care for children with brain cancer
7. Pittsburgh Periodontist, Dr. Michael Stypula Improves Dental Implant Success by Removing Gum Disease with the FDA-cleared Laser Gum Surgery
8. hCGTreatments / Diet Doc hCG Diets & Weight Loss Plans Improves Its hCG Diet Plans That Promote Fast Weight Loss, Found Capable of Lowering the Risk for Breast Cancer
9. Nashville Periodontal Group Improves Dental Implant Success by Removing Periodontal Disease with the FDA-cleared Laser Gum Surgery
10. A reduction in BMI improves insulin sensitivity in obese teens
11. New drug improves progression-free survival, shrinks tumors in rare cancer for first time
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:4/24/2017)... Seattle, Washington (PRWEB) , ... April 24, 2017 , ... ... T-Fal OptiGrill, Oxiclean, Space Bag, Sonicare Toothbrush, Juiceman Juicer, and the George Foreman Grill ... than perhaps any other marketer in the last 25 years. , Now, due to ...
(Date:4/24/2017)... ... April 24, 2017 , ... The world-class designers ... to bring their novel lifesaving device for the everyday use of parents worldwide. ... specially designed to read a child’s vital signs, and detect unusual symptoms or ...
(Date:4/24/2017)... ... April 24, 2017 , ... According to ... deaths now claim the lives of 62 Americans each day.(1) Yet since 2011, ... manufacturers, distributors, pharmacies and prescribers by more than half.(2) Novus Medical Detox ...
(Date:4/24/2017)... ... April 24, 2017 , ... Pitavastatin, ... HIV because it is not known to have significant interactions with antiretroviral therapy ... both lower cholesterol levels and dampen inflammation in the bloodstream. , While lowering ...
(Date:4/24/2017)... FOREST KNOLLS, Calif. (PRWEB) , ... April 24, 2017 , ... ... and health topics, but she has not found any of them to be very ... weekly actions to slowly and easily make changes in their health. It prompted her ...
Breaking Medicine News(10 mins):
(Date:4/19/2017)... , April 19, 2017  Vanderbilt University Medical ... patients in Nashville , Tennesse have ... Esophageal Sphincter Stimulation for GERD (LESS GERD) trial. The ... provide long-term reflux control by restoring normal function to ... 65 million people in the United States ...
(Date:4/19/2017)... BOSTON , April 19, 2017  New research provides ... with advanced Parkinson,s, according to a study released today that ... 69th Annual Meeting in Boston , ... comes to the treatment of Parkinson,s disease, the oral drug ... of life and longevity. But as the disease progresses, the ...
(Date:4/18/2017)... Cogentix Medical, Inc. (NASDAQ: CGNT), a global ... and Gynecology markets with innovative and proprietary products, will ... 31, 2017 after the market close on Tuesday, May ... a conference call and webcast to discuss its financial ... at 4:30 p.m. Eastern Time (3:30 p.m. Central Time). ...
Breaking Medicine Technology: