Navigation Links
Indosoft Expands Unified Communications in Q-Suite 5 Call Center Software

Indosoft, developer of Q-Suite, announces the expansion of the Q-Suite's Unified Communication (UC) capabilities. Q-Suite is a leading call center software suite. It has capability for Short Message Service (SMS), email, and web chat. Now, Q-Suite improves message handling for inbound ACD systems as well as adding outbound capabilities.

Unified Communications ACD routes messages in an intelligent fashion to contact center agents. Agents who handle voice calls can accept multiple methods of contact. Many clients are more comfortable using SMS or web chat technologies than making a phone call. The Q-Suite 5 ACD Unified Communication technology routes these to the correct agents.

Support for outbound UC technologies gives agents access to these along with their current ACD. After a call, agents can send a confirmation email or SMS message. Another example would be sending an email or text message in the case of a missed callback or abandoned call. Adding outbound UC technology also allows agents to reply using the same method as the client.

“Adding Unified Communications to Q-Suite brings new methods of communication into the modern contact center.” says Gabe Bourque, CEO of Indosoft. "Customers today tend to have strong preferences in how they communicate. This new technology allows contact centers to accommodate their customers to a greater degree.”

About Indosoft Inc.:
Indosoft Inc. is a provider of contact center solutions based on Q-Suite, its flagship software suite. Q-Suite is a powerful multi-channel call center software with installations around the world. It is available to Indosoft technology partners offering private label managed services using Asterisk. Indosoft licenses Q-Suite with .NET, Socket and web service libraries for use in custom ACD applications.

Read the full story at

Source: PRWeb
Copyright©2016 Vocus, Inc.
All rights reserved

Related medicine news :

1. Indosoft's Q-Suite 6 Makes Efficiency Gains in Asterisk
2. Indosoft's Q-Suite 5.10 Adds Support for Asterisk 11
3. Indosoft's Q-Suite 6 In Development
4. DMi Partners Upgrades to Indosoft Q-Suite 5.8
5. Indosoft Announces End of Life for Asterisk 1.4 Support in Q-Suite 5 Call Center Software
6. Indosoft extends SIP over TCP support to User Extensions in its Q-Suite 5.9 Call Center Software
7. Indosoft Proudly Announces Q-Suite 5.9 Call Center Software for Asterisk
8. Indosoft Announces Q-Suite Support For Sangoma Lyra
9. Indosoft Announces VitalVox Chooses Q-Suite 5.7 Call Center Software
10. Indosoft Releases Q-Suite 5.7.7
11. Indosoft Offers Monthly Usage Licensing Terms
Post Your Comments:
(Date:9/3/2020)... (PRWEB) , ... September 03, 2020 , ... ... in radiology will be the focus of Fall 2020 Virtual Conference, a two-day ... , "AI, Enterprise Imaging & Beyond" is the follow-up to's successful ...
(Date:9/2/2020)... WASHINGTON, Pa. (PRWEB) , ... September 02, 2020 ... ... development of enterprise software for healthcare payers administering Medicare Advantage and Special Needs ... Duals Online presented by America’s Health Insurance Plans (AHIP). RAM is supporting the ...
(Date:9/1/2020)... , ... September 01, 2020 , ... As fall and ... the Cohn Health Institute has taken this time to expand and grow ... its 30th Anniversary, the Cohn Health Institute will be relaunching its brand new website, ...
(Date:8/31/2020)... ... August 31, 2020 , ... Just found out your dear friend has cancer? , It’s ... friend or family member shares their diagnosis. Once the shock wears off, the questions and ... thing? What are the best ways to help? Words are failing me. I’m scared. I ...
(Date:8/31/2020)... AURORA, Colo. (PRWEB) , ... August 31, 2020 ... ... premier provider of innovative higher-learning opportunities through high-quality, career-relevant, and affordable online education ... Emergency Responder Psychology . , Among the first of its kind in ...
Breaking Medicine News(10 mins):
(Date:9/2/2020)... ... September 02, 2020 , ... U.S. Dermatology Partners is ... Dr. Lee will work at Bethesda Dermatopathology Lab. , Jonathan Lee, MD ... University of California, Berkley. He went on to receive his M.D. with Honors from ...
(Date:9/1/2020)... ... 01, 2020 , ... Mara C. Weinstein Velez, M.D., FAAD ... University of Rochester Medical Center, in Upstate New York. She completed a prestigious ... faculty from the Harvard and Yale Departments of Dermatology and is one of ...
(Date:9/1/2020)... (PRWEB) , ... September 01, 2020 , ... While coronavirus ... alarming rate as businesses, schools and community organizations remain closed. Because about 80% of ... needs the help of both blood donors and blood drive hosts to ensure blood ...
Breaking Medicine Technology: