Navigation Links
Indosoft Automates Post-Call SMS & Email in its Call Center Software
Date:5/17/2016

Indosoft announces the addition of post-call triggers to its contact center software suite. Q-Suite 5.12 allows sending automated email and SMS messages upon completion of the call. This can automatically send confirmation to clients after agents have finished with the contact.

Q-Suite has included a post-call URL process. It sends data to a web service once an agent has dispositioned a call through the agent screen. It is configurable through the agent script builder. Data can then be sent to third-party systems. However, it is often necessary to send a message directly to the client as well. Until Q-Suite 5.12, this functionality could only be achieved via a custom web service or service provided by others.

With Q-Suite 5.12, this interaction can be configured directly via the administrative interface. SMS messages can be sent to a phone number collected during the call. Email messages can be sent to an email address belonging to the client. With both email and SMS, messages can also be sent to a single destination, every time.

"Unified communications are improving the way contact centers interact with clients" said Indosoft CEO, Gabe Bourque. "Allowing call centers to send automatic messages post-call gives them more options for confirming call details with clients and providing them with a record of the results."

About Indosoft Inc.:
Indosoft Inc. is a provider of contact center solutions based on Q-Suite, its flagship software suite. Q-Suite is a powerful multi-channel call center software with installations around the world. It is available to Indosoft technology partners offering private label managed services using Asterisk. Indosoft licenses Q-Suite with .NET, Socket and web service libraries for use in custom ACD applications.

Read the full story at http://www.prweb.com/releases/2016/05/prweb13417093.htm.


'/>"/>
Source: PRWeb
Copyright©2016 Vocus, Inc.
All rights reserved


Related medicine news :

1. Indosoft Announces Upcoming Release of Standalone Visual IVR Builder
2. Indosoft Makes the Cloud Call Center Easier to Manage
3. Indosoft Accelerates Cloud Call Center Performance
4. Integrators See .NET Benefits With Indosoft Call Center Software
5. Indosoft Announces Upcoming Release of Next Generation Contact Software Suite
6. Indosoft Expands Unified Communications in Q-Suite 5 Call Center Software
7. Indosoft's Q-Suite 6 Makes Efficiency Gains in Asterisk
8. Indosoft's Q-Suite 5.10 Adds Support for Asterisk 11
9. Indosoft's Q-Suite 6 In Development
10. DMi Partners Upgrades to Indosoft Q-Suite 5.8
11. Indosoft Announces End of Life for Asterisk 1.4 Support in Q-Suite 5 Call Center Software
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:10/13/2017)... , ... October 13, 2017 , ... Apple Rehab ... services, staged a mock evacuation of the facility as part of a disaster drill ... Department, Echo Hose EMS and Shelton City Emergency Manager, as well as the ...
(Date:10/13/2017)... ... 13, 2017 , ... The Visiting Nurse Association (VNA) of Somerset Hills is ... vendors and unique items from across the nation, this holiday-themed event will raise funds ... by the VNA. The boutique will be open Saturday, November 4 (10:00 a.m. ...
(Date:10/13/2017)... ... ... Global Healthcare Management’s 4th Annual Kids Fun Run brought out many kids ... sponsored by Global Healthcare Management’s CEO, Jon Letko, is aimed at getting kids excited ... all ages; it is a non-competitive, non-timed event, which is all about having fun ...
(Date:10/13/2017)... ... October 13, 2017 , ... ... viewers the lowdown on sciatica in a new episode of "Success Files," which ... current events and innovation and investigates each subject in-depth with passion and integrity. ...
(Date:10/13/2017)... ... October 13, 2017 , ... “The Journey: From the ... danger possible to save lost souls in the Philippines. “The Journey: From the Mountains ... a dedicated teacher of the Bible. She has taught all ages and currently teaches ...
Breaking Medicine News(10 mins):
(Date:10/2/2017)... , Oct. 2, 2017  Eli Lilly and Company ... results for the third quarter of 2017 on Tuesday, ... call on that day with the investment community and ... The conference call will begin at 9 a.m. ... access a live webcast of the conference call through ...
(Date:10/2/2017)... Halo Labs announces the European launch of their new low volume, ... 2017 in Cambridge, U.K on October 4th. ... samples with unprecedented speed and sensitivity while using far less sample ... ... system ...
(Date:9/28/2017)... Hill-Rom Holdings, Inc. (NYSE: HRC), will host its fiscal ... Friday, November 3, 2017, beginning at 7:00 a.m. (CDT) ... a.m. (CDT) / 9:30 a.m. (EDT). In ... guidance for 2018, Hill-Rom executives will also highlight the ... long-range financial outlook through 2020. ...
Breaking Medicine Technology: