Navigation Links
Indosoft Announces the Release of a Native Windows Agent Desktop for Q-Suite 5.7 ACD
Date:7/22/2013

Fredericton, NB (PRWEB) July 22, 2013

Indosoft Inc., developers of Q-Suite, the leading Contact Center Software for Asterisk, announces the release of it Session Controller for Q-Suite 5.7. This agent desktop for Windows developed in C#, built using the .NET CTI library for Q-Suite, provides all the available call pop up and real-time statistical information collected by the contact center software.

Unified queue management within Q-Suite ACD is driven by skills based routing controlled by skills, skill levels and queue prioritization. Q-Suite ACD for Asterisk offers unified support for inbound, outbound and multimedia communications, allowing efficient handling of customers. It comes with a powerful Web Agent Interface with a built-in Scripting tool for developing efficient agent customer interactions. With the availability of this native Windows Agent Session Controller, organizations can either use this Windows based Agent desktop or develop custom CTI integration for existing .NET applications. CRM, sales, marketing and other business applications can incorporate effective CTI Integration with Q-Suite’s .NET library, taking advantage of the powerful ACD and the underlying Asterisk telephony platform.

“Having all the essential customer information arrive at the agent desktop before each call, empowers agents to provide relevant and personalized service,” said Justin Traer, Director of Support Services at Indosoft. “Real-time statistics within the Session Controller allows agents to gauge of their performance and the overall functioning of the contact center. Organizations wanting to move to Asterisk based contact centers require a power ACD with a full function library for CTI integration. The .NET based Agent Session Controller and XML based Web Agent Interface can also serve as a sample code for businesses wanting to build custom Agent interfaces for internal applications with CTI Integration.”

About Indosoft Inc.
Indosoft Inc. is a global provider of multi-tenant call center software. It has been providing contact center solutions to medium and large call centers around the world for over twelve years. It also licenses its ACD for Asterisk with .NET and XML libraries to enterprises wanting to build scalable ACD solutions using Asterisk an the underlying telephony platform. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.

Read the full story at http://www.prweb.com/releases/2013/7/prweb10949148.htm.


'/>"/>
Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. Indosoft Improves Q-Suite Real-time ACD Reporting to Enhance Contact Center Productivity
2. Indosoft Releases Unified ACD Queue Management for Email, Chat and Twitter
3. Indosoft Upgrades its Overseer Watchdog System for Q-Suite to Enhance High Availability with Call Survival for Mission Critical ACD Applications
4. Indosoft announces enhancements to its Visual IVR Builder for Q-Suite 5.7
5. Body Mint Announces Special Promotion For All Products Purchased Online Via The Company’s Website
6. DMG Productions Announces Read It Once Again to be Featured on Upcoming Episode of Innovations
7. Ladybug 2150 Vapor Steam Cleaner Ships with Complimentary Accessories Announces 1-800-GO-VAPOR.com
8. DMG Productions Announces My Baby Compass to be Featured in an Upcoming Episode of Innovations
9. Vapor Steam Cleaners Ship with an Instructional Video DVD, Announces 1-800-GO-VAPOR.com
10. 2013 iHeart Radio Music Festival Tickets: Cheap Concert Tickets Announces that Discounted Tickets for the 3rd Annual iHeart Radio Music Festival Go Onsale July 20th
11. eHCGInjections Announces New Article; Doctor Contradicts FDA Take on HCG Injections for Weight Loss
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:3/1/2017)... (PRWEB) , ... March 01, ... ... Association (ACMA) is pleased to announce the release of its 2017 update ... for case management staff and physician advisors. , Suitable for standardizing both ...
(Date:3/1/2017)... ... ... Expert on international living and leading a healthy lifestyle, Alina Reyzelman, announced ... Go app is the ultimate strategic compass that helps users to achieve goals in ... to work smarter, not harder, that's why Time & Go app provides tools and ...
(Date:3/1/2017)... ... ... “There is Comfort for the Soul”: a loving account of a very ... together, and the soul-healing comfort provided by God’s presence in the face of deep ... A. Tau, a dog-loving medical professional whose work takes her to remote areas in ...
(Date:3/1/2017)... ... 2017 , ... “Our Pure Need of Obedience to the Law of God”: a message about ... Need of Obedience to the Law of God” is the creation of published author Brent ... his wife, Anika, and children have since dedicated their lives to spreading God’s word both ...
(Date:2/28/2017)... CA (PRWEB) , ... February 28, 2017 , ... Answering ... Area, Orthogonal LLC will open a branch office in the Soma neighborhood ... growing Bay Area staff human factors, FDA regulatory and software systems architecture subject matter ...
Breaking Medicine News(10 mins):
(Date:3/1/2017)... India and PRINCETON, N.J. ... Industries Ltd (Reuters: SUN.BO, Bloomberg: SUNP IN, NSE: ... subsidiaries or associate companies) today announced that several ... clinical trials (reSURFACE 1 and 2) of tildrakizumab, ... treatment of moderate-to-severe plaque psoriasis, will be presented ...
(Date:3/1/2017)... March 1, 2017  The Board of Directors of ... Turfe as the new CEO and Chairman of ... of long-time Chairman and CEO William R. Cobb ... nationwide search, and brings a wealth of experience in ... "In a pool of incredibly qualified ...
(Date:3/1/2017)... March 1, 2017 Lo stesso sistema sara, visibile nello ... Paramed Medical Systems sta installando la settima unità MROpen in ... nel nuovo centro dell,European Scanning Center (ESC) a Cardiff. ESC attualmente gestisce altri ... Manchester. Continue Reading ... ...
Breaking Medicine Technology: