Navigation Links
Indosoft Announces the Release of a Native Windows Agent Desktop for Q-Suite 5.7 ACD
Date:7/22/2013

Fredericton, NB (PRWEB) July 22, 2013

Indosoft Inc., developers of Q-Suite, the leading Contact Center Software for Asterisk, announces the release of it Session Controller for Q-Suite 5.7. This agent desktop for Windows developed in C#, built using the .NET CTI library for Q-Suite, provides all the available call pop up and real-time statistical information collected by the contact center software.

Unified queue management within Q-Suite ACD is driven by skills based routing controlled by skills, skill levels and queue prioritization. Q-Suite ACD for Asterisk offers unified support for inbound, outbound and multimedia communications, allowing efficient handling of customers. It comes with a powerful Web Agent Interface with a built-in Scripting tool for developing efficient agent customer interactions. With the availability of this native Windows Agent Session Controller, organizations can either use this Windows based Agent desktop or develop custom CTI integration for existing .NET applications. CRM, sales, marketing and other business applications can incorporate effective CTI Integration with Q-Suite’s .NET library, taking advantage of the powerful ACD and the underlying Asterisk telephony platform.

“Having all the essential customer information arrive at the agent desktop before each call, empowers agents to provide relevant and personalized service,” said Justin Traer, Director of Support Services at Indosoft. “Real-time statistics within the Session Controller allows agents to gauge of their performance and the overall functioning of the contact center. Organizations wanting to move to Asterisk based contact centers require a power ACD with a full function library for CTI integration. The .NET based Agent Session Controller and XML based Web Agent Interface can also serve as a sample code for businesses wanting to build custom Agent interfaces for internal applications with CTI Integration.”

About Indosoft Inc.
Indosoft Inc. is a global provider of multi-tenant call center software. It has been providing contact center solutions to medium and large call centers around the world for over twelve years. It also licenses its ACD for Asterisk with .NET and XML libraries to enterprises wanting to build scalable ACD solutions using Asterisk an the underlying telephony platform. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.

Read the full story at http://www.prweb.com/releases/2013/7/prweb10949148.htm.


'/>"/>
Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. Indosoft Improves Q-Suite Real-time ACD Reporting to Enhance Contact Center Productivity
2. Indosoft Releases Unified ACD Queue Management for Email, Chat and Twitter
3. Indosoft Upgrades its Overseer Watchdog System for Q-Suite to Enhance High Availability with Call Survival for Mission Critical ACD Applications
4. Indosoft announces enhancements to its Visual IVR Builder for Q-Suite 5.7
5. Body Mint Announces Special Promotion For All Products Purchased Online Via The Company’s Website
6. DMG Productions Announces Read It Once Again to be Featured on Upcoming Episode of Innovations
7. Ladybug 2150 Vapor Steam Cleaner Ships with Complimentary Accessories Announces 1-800-GO-VAPOR.com
8. DMG Productions Announces My Baby Compass to be Featured in an Upcoming Episode of Innovations
9. Vapor Steam Cleaners Ship with an Instructional Video DVD, Announces 1-800-GO-VAPOR.com
10. 2013 iHeart Radio Music Festival Tickets: Cheap Concert Tickets Announces that Discounted Tickets for the 3rd Annual iHeart Radio Music Festival Go Onsale July 20th
11. eHCGInjections Announces New Article; Doctor Contradicts FDA Take on HCG Injections for Weight Loss
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:2/9/2016)... Altamonte Springs, FL (PRWEB) , ... February 09, ... ... nation’s leading innovative specialty pharmacies, announces today the continuation of the ‘Pay It ... donations for each prescription referral received at our specialty pharmacy. , “Since ...
(Date:2/9/2016)... ... February 09, 2016 , ... Dr. Rassouli, cosmetic dentist in Orange ... among the most popular cosmetic procedures in dentistry today, but the cost often leads ... them at risk of teeth whitening-related damage. For a limited time, Dr. Rassouli is ...
(Date:2/9/2016)... ... ... United Methodist Communications collaborated with Chocolate Moose Media and ... designed to prevent the next widespread Ebola outbreak from occurring in West ... Togo, Liberia, Sierra Leone, Nigeria, Côte d’Ivoire and other African countries, with additional ...
(Date:2/8/2016)... ... 2016 , ... CURE Media Group , the nation’s leading digital and ... Heroes Awards event , which will annually honor individuals making heroic contributions in the ... MM Heroes Awards nomination process is officially open through February 17 for ...
(Date:2/8/2016)... Texas (PRWEB) , ... February 08, 2016 , ... The Valentine’s Season is famous for ... members and significant others that they are loved. This year, for more than 5.6 ... they cost - just won't be enough to remind them of the lives they’ve led ...
Breaking Medicine News(10 mins):
(Date:2/9/2016)...  Landauer, Inc. (NYSE: LDR ), a recognized ... outsourced medical physics services and high quality medical consumable ... first quarter ended December 31, 2015. ... Quarter Highlights , Revenue of $36.5 million compared ... , Domestic Radiation Measurement services revenues increased 2.8% year-over-year ...
(Date:2/9/2016)... Calif., Feb. 9, 2016  Sangamo BioSciences, Inc. ... genome editing, today reported its fourth quarter and ... in vivo therapeutic genome editing," said ... "Our zinc finger nuclease (ZFN) technology leads the ... the core competencies necessary to move our ground-breaking ...
(Date:2/9/2016)... , February 9, 2016 ... a collaboration with 10x Genomics to develop and ... biology and bioinformatics. --> QGEN ; ... with 10x Genomics to develop and promote comprehensive ... bioinformatics. --> QIAGEN N.V. (NASDAQ: ...
Breaking Medicine Technology: