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Indosoft Announces the Release of a Native Windows Agent Desktop for Q-Suite 5.7 ACD
Date:7/22/2013

Fredericton, NB (PRWEB) July 22, 2013

Indosoft Inc., developers of Q-Suite, the leading Contact Center Software for Asterisk, announces the release of it Session Controller for Q-Suite 5.7. This agent desktop for Windows developed in C#, built using the .NET CTI library for Q-Suite, provides all the available call pop up and real-time statistical information collected by the contact center software.

Unified queue management within Q-Suite ACD is driven by skills based routing controlled by skills, skill levels and queue prioritization. Q-Suite ACD for Asterisk offers unified support for inbound, outbound and multimedia communications, allowing efficient handling of customers. It comes with a powerful Web Agent Interface with a built-in Scripting tool for developing efficient agent customer interactions. With the availability of this native Windows Agent Session Controller, organizations can either use this Windows based Agent desktop or develop custom CTI integration for existing .NET applications. CRM, sales, marketing and other business applications can incorporate effective CTI Integration with Q-Suite’s .NET library, taking advantage of the powerful ACD and the underlying Asterisk telephony platform.

“Having all the essential customer information arrive at the agent desktop before each call, empowers agents to provide relevant and personalized service,” said Justin Traer, Director of Support Services at Indosoft. “Real-time statistics within the Session Controller allows agents to gauge of their performance and t
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