Navigation Links
Indosoft Announces the Release of a Native Windows Agent Desktop for Q-Suite 5.7 ACD
Date:7/22/2013

Fredericton, NB (PRWEB) July 22, 2013

Indosoft Inc., developers of Q-Suite, the leading Contact Center Software for Asterisk, announces the release of it Session Controller for Q-Suite 5.7. This agent desktop for Windows developed in C#, built using the .NET CTI library for Q-Suite, provides all the available call pop up and real-time statistical information collected by the contact center software.

Unified queue management within Q-Suite ACD is driven by skills based routing controlled by skills, skill levels and queue prioritization. Q-Suite ACD for Asterisk offers unified support for inbound, outbound and multimedia communications, allowing efficient handling of customers. It comes with a powerful Web Agent Interface with a built-in Scripting tool for developing efficient agent customer interactions. With the availability of this native Windows Agent Session Controller, organizations can either use this Windows based Agent desktop or develop custom CTI integration for existing .NET applications. CRM, sales, marketing and other business applications can incorporate effective CTI Integration with Q-Suite’s .NET library, taking advantage of the powerful ACD and the underlying Asterisk telephony platform.

“Having all the essential customer information arrive at the agent desktop before each call, empowers agents to provide relevant and personalized service,” said Justin Traer, Director of Support Services at Indosoft. “Real-time statistics within the Session Controller allows agents to gauge of their performance and the overall functioning of the contact center. Organizations wanting to move to Asterisk based contact centers require a power ACD with a full function library for CTI integration. The .NET based Agent Session Controller and XML based Web Agent Interface can also serve as a sample code for businesses wanting to build custom Agent interfaces for internal applications with CTI Integration.”

About Indosoft Inc.
Indosoft Inc. is a global provider of multi-tenant call center software. It has been providing contact center solutions to medium and large call centers around the world for over twelve years. It also licenses its ACD for Asterisk with .NET and XML libraries to enterprises wanting to build scalable ACD solutions using Asterisk an the underlying telephony platform. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.

Read the full story at http://www.prweb.com/releases/2013/7/prweb10949148.htm.


'/>"/>
Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. Indosoft Improves Q-Suite Real-time ACD Reporting to Enhance Contact Center Productivity
2. Indosoft Releases Unified ACD Queue Management for Email, Chat and Twitter
3. Indosoft Upgrades its Overseer Watchdog System for Q-Suite to Enhance High Availability with Call Survival for Mission Critical ACD Applications
4. Indosoft announces enhancements to its Visual IVR Builder for Q-Suite 5.7
5. Body Mint Announces Special Promotion For All Products Purchased Online Via The Company’s Website
6. DMG Productions Announces Read It Once Again to be Featured on Upcoming Episode of Innovations
7. Ladybug 2150 Vapor Steam Cleaner Ships with Complimentary Accessories Announces 1-800-GO-VAPOR.com
8. DMG Productions Announces My Baby Compass to be Featured in an Upcoming Episode of Innovations
9. Vapor Steam Cleaners Ship with an Instructional Video DVD, Announces 1-800-GO-VAPOR.com
10. 2013 iHeart Radio Music Festival Tickets: Cheap Concert Tickets Announces that Discounted Tickets for the 3rd Annual iHeart Radio Music Festival Go Onsale July 20th
11. eHCGInjections Announces New Article; Doctor Contradicts FDA Take on HCG Injections for Weight Loss
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:6/26/2017)... ... 26, 2017 , ... New patients with missing teeth in Fitchburg, ... a referral. Dr. Cotey is a trusted dentist who has placed many dental implants ... Patients with missing teeth in Fitchburg, WI, are encouraged to find out if they ...
(Date:6/25/2017)... ... June 24, 2017 , ... Create a feel-good lyric music video in Final Cut Pro X ... the timeline and write in the lyrics to any song. ProLyric flies in the text ... of the text can be added modularly for optimal control. ProLyric makes editing any music ...
(Date:6/25/2017)... ... 25, 2017 , ... An increase in wetter weather in the Northern California ... with that; a humdinger of an allergy season. A relief from drought conditions is ... misery-causing grass and weed pollen. , “Our patients have been reporting the typical ...
(Date:6/25/2017)... ... ... With a heatwave currently bearing down on Northern California pushing temperatures to the maximum, many ... is easy with laser hair removal. , The process of summer waxing and constantly ... all you want to do is get out, dive in and cool off. There is ...
(Date:6/24/2017)... , ... June 24, 2017 , ... ... offering genetic testing for medications in select Florida and Texas doctors' offices and ... , This new application of genetic testing recognizes the role genes play in ...
Breaking Medicine News(10 mins):
(Date:6/8/2017)... Fla. , June 8, 2017  Less than ... that hit more than 200,000 companies, including hospital networks, ... being heralded as one of the largest online extortion ... in the healthcare market, it is imperative that providers ... protect their data from this — and many other ...
(Date:6/7/2017)... June 7, 2017 Endo International plc (NASDAQ: ... 2017, the Hon. Joseph R. Goodwin , U.S. ... West Virginia , entered a case management ... Repair System Products Liability Litigation (the "MDL") that includes ... to provide expert disclosures on specific causation within one ...
(Date:6/5/2017)... 2017 The Cincinnati location ... Inc. (NYSE: DPLO), has been awarded a Top Workplaces ... Results are based on an employee survey administered by ... workplace improvement. The survey measures several aspects of workplace culture, ... ...
Breaking Medicine Technology: