Fredericton, NB (PRWEB) July 22, 2013
Indosoft Inc., developers of Q-Suite, the leading Contact Center Software for Asterisk, announces the release of it Session Controller for Q-Suite 5.7. This agent desktop for Windows developed in C#, built using the .NET CTI library for Q-Suite, provides all the available call pop up and real-time statistical information collected by the contact center software.
Unified queue management within Q-Suite ACD is driven by skills based routing controlled by skills, skill levels and queue prioritization. Q-Suite ACD for Asterisk offers unified support for inbound, outbound and multimedia communications, allowing efficient handling of customers. It comes with a powerful Web Agent Interface with a built-in Scripting tool for developing efficient agent customer interactions. With the availability of this native Windows Agent Session Controller, organizations can either use this Windows based Agent desktop or develop custom CTI integration for existing .NET applications. CRM, sales, marketing and other business applications can incorporate effective CTI Integration with Q-Suite’s .NET library, taking advantage of the powerful ACD and the underlying Asterisk telephony platform.
“Having all the essential customer information arrive at the agent desktop before each call, empowers agents to provide relevant and personalized service,” said Justin Traer, Director of Support Services at Indosoft. “Real-time statistics within the Session Controller allows agents to gauge of their performance and the overall functioning of the contact center. Organizations wanting to move to Asterisk based contact centers require a power ACD with a full function library for CTI integration. The .NET based Agent Session Controller and XML based Web Agent Interface can also serve as a sample code for businesses wanting to build custom Agent interfaces for internal applications with CTI Integration.”
About Indosoft Inc.
Indosoft Inc. is a global provider of multi-tenant call center software. It has been providing contact center solutions to medium and large call centers around the world for over twelve years. It also licenses its ACD for Asterisk with .NET and XML libraries to enterprises wanting to build scalable ACD solutions using Asterisk an the underlying telephony platform. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.
Read the full story at http://www.prweb.com/releases/2013/7/prweb10949148.htm.
Copyright©2012 Vocus, Inc.
All rights reserved