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Indosoft Announces the Availability of Right-to-left Language Support in Q-Suite 5.7
Date:8/18/2013

Fredericton, NB (PRWEB) August 18, 2013

Indosoft Inc. announces the availability of support for languages with Right-to-left writing system in the latest release of Q-Suite 5.7, its flagship call center software. Q-Suite with its unique call center ACD, is built from the ground up to leverage Asterisk and deliver a powerful cost-effective contact center solution. This ACD is feature-rich, multi-tenant, and multi-channel capable, offering skills-based routing with efficient call distribution.

Localization to Right-to-left languages involves Right-to-left text layout, text justification and directionality support. The availability of RTL support with the implementation of UTF-8 encoding in Q-Suite will now enable proper representation of languages like Arabic and Hebrew in the screens used for customer interactions. Organizations can now develop and display sophisticated agent-customer interaction scripts in RTL languages using the built-in Script Builder tool for their customer contact programs.

"Our full-featured call center software is built over an open technology stack and offers the most cost effective way for setting up next generation contact centers in the Cloud," said Gabriel Bourque, CEO at Indosoft. "Asterisk, with its superior telephony engine, has been been the driving force behind lowering the cost of technology for setting up contact centers. Whether offering a hosted platform or setting up a distributed architecture, with RTL support, Q-Suite is now a strong contender for use as the call cen
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