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Independence Blue Cross Wins Disease Management Association of America's Quality Award for Greatest Impact on Satisfaction
Date:9/22/2009

PHILADELPHIA, Sept. 22 /PRNewswire/ -- Today Independence Blue Cross (IBC) proudly accepted the 2009 Quality Impact Award for Greatest Impact on Satisfaction at DMAA: The Care Continuum Alliance's annual Disease Management Leadership Forum. IBC earned this achievement based on members and physicians satisfaction with its Connections(SM) Health Management Program.

"Improving our members' health is at the core of our business, and we are thrilled to receive DMAA's recognition for achieving the greatest impact on satisfaction among members and physicians participating in our Connections program," said Esther J. Nash, MD, FACP, senior medical director of Population Health and Wellness at Independence Blue Cross. "Whether consumers are looking for information from a Health Coach or support in making health-related decisions, we offer a multitude of resources so that we are here when they need us."

IBC launched the Connections Health Management Program in 2003 to assist members in gaining the skills and knowledge needed to become active health care consumers, lead healthier lives, and make informed decisions about their care. IBC collaborates with Health Dialog to provide this comprehensive program to more than 1.7 million members. Studies show that members and providers are very satisfied with the Connections program, which helps ensure that members receive the information needed to make the right health care decisions for them, and avoid inappropriate and unnecessary use of medical resources.

Each year, IBC administers annual independent surveys to measure IBC members' satisfaction with the Connections(SM) Health Management Program performance. Satisfaction results have exceeded targets for five consecutive years, indicating positive and sustainable outcomes.

"New this year, we've expanded our Quality Impact Awards
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SOURCE Independence Blue Cross
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