Navigation Links
Independence Blue Cross Wins Disease Management Association of America's Quality Award for Greatest Impact on Satisfaction

PHILADELPHIA, Sept. 22 /PRNewswire/ -- Today Independence Blue Cross (IBC) proudly accepted the 2009 Quality Impact Award for Greatest Impact on Satisfaction at DMAA: The Care Continuum Alliance's annual Disease Management Leadership Forum. IBC earned this achievement based on members and physicians satisfaction with its Connections(SM) Health Management Program.

"Improving our members' health is at the core of our business, and we are thrilled to receive DMAA's recognition for achieving the greatest impact on satisfaction among members and physicians participating in our Connections program," said Esther J. Nash, MD, FACP, senior medical director of Population Health and Wellness at Independence Blue Cross. "Whether consumers are looking for information from a Health Coach or support in making health-related decisions, we offer a multitude of resources so that we are here when they need us."

IBC launched the Connections Health Management Program in 2003 to assist members in gaining the skills and knowledge needed to become active health care consumers, lead healthier lives, and make informed decisions about their care. IBC collaborates with Health Dialog to provide this comprehensive program to more than 1.7 million members. Studies show that members and providers are very satisfied with the Connections program, which helps ensure that members receive the information needed to make the right health care decisions for them, and avoid inappropriate and unnecessary use of medical resources.

Each year, IBC administers annual independent surveys to measure IBC members' satisfaction with the Connections(SM) Health Management Program performance. Satisfaction results have exceeded targets for five consecutive years, indicating positive and sustainable outcomes.

"New this year, we've expanded our Quality Impact Awards to recognize those organizations or initiatives that earn the greatest satisfaction among the populations they serve," said Tracey Moorhead, president and CEO of DMAA. "We are pleased to honor Independence Blue Cross, in its collaboration with Health Dialog, for demonstrating a sustained level of member and physician satisfaction through its Connections Health program."

Connections maintained high satisfaction among both IBC's chronic and non-chronic members. The 2008 member survey results showed that:

  • Eighty-eight percent of members with chronic conditions (and 95 percent non-chronic members) report being "Very Satisfied" or "Satisfied" with the Health Coach's assistance.
  • Ninety percent of chronic and non-chronic members state that they would recommend the health plan to family and friends based on their Connections Program experience.
  • Ninety-five percent of chronic members (and 97 percent non-chronic members) indicate that they were able to follow their Connections Health Coach's guidance.
  • More than 90 percent of chronic and non-chronic members feel that their Connections Health Coach was knowledgeable about their condition or situation.

"Our relationship with IBC helps us provide their customers with award-winning, industry-leading programs that improve the management of chronic disease and major medical decisions so that members receive the right care at the right time -- helping improve health outcomes and reduce costs," says Patrick Flynn, CEO of Health Dialog.

Over the past four years, Connections has reduced medical cost trends by four percent for members with chronic conditions. In 2006, IBC received DMAA's Disease Management Leadership Award for Outstanding Health Plan, which recognizes one health plan in America that has demonstrated vision and leadership in its commitment to disease management, innovative program design, successful plan implementation, and outstanding performance in measuring positive, proven health outcomes.

About Independence Blue Cross

Independence Blue Cross is a leading health insurer in southeastern Pennsylvania. Nationwide, Independence Blue Cross and its affiliates provide coverage to nearly 3.3 million people. For more than 70 years, Independence Blue Cross has offered high-quality health care coverage tailored to meet the changing needs of members, employers, and health care professionals. Independence Blue Cross's HMO and PPO health care plans have consistently received the highest ratings from the National Committee for Quality Assurance.

Independence Blue Cross supports comprehensive health care reform that would extend coverage to all Americans, reduce costs, and improve quality. We also advocate reform that builds on the current employer-based system that currently serves 170 million Americans. Learn more about our views on health care legislation now working its way through Congress by visiting our website at

Independence Blue Cross is an independent licensee of the Blue Cross and Blue Shield Association. More information about Independence Blue Cross is available at

About DMAA: The Care Continuum Alliance

DMAA: The Care Continuum Alliance represents more than 200 organizations and individuals and convenes all stakeholders along the care continuum toward population health improvement. Through advocacy, research and promotion of best practices, DMAA advances population-based strategies to improve care quality and outcomes and reduce preventable costs for individuals with and at risk of chronic conditions.

About Health Dialog

Health Dialog is a leading provider of healthcare analytics and decision support. The firm is a private, wholly-owned subsidiary of Bupa, a global provider of healthcare services. Health Dialog helps healthcare payors improve healthcare quality while reducing overall costs. Company offerings include health coaching for medical decisions, chronic conditions, and wellness; population analytic solutions; and consulting services. Health Dialog helps individuals participate in their own healthcare decisions, develop more effective relationships with their physicians, and live healthier, happier lives. For more information please visit

SOURCE Independence Blue Cross
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. Independence Blue Cross Makes Music for Members Ears
2. Governor Rendell Appoints Dr. Richard Snyder of Independence Blue Cross to Chronic Care Commission
3. Independence Blue Cross Finalizes New Multi-Year Agreements with Mercy Health System and St. Mary Medical Center
4. Independence Technology, A Johnson & Johnson Company, Renews Its Contract With Creative Technology Services
5. Independence Blue Cross Announces No Pay Getaway Promotion Designed to Encourage Healthy Behaviors
6. Independence Blue Cross and Abington Memorial Hospital Reach Multi-Year Agreement
7. Independence Blue Cross Gives Grants to Support Health Care for the Uninsured
8. Insurance Department Will Hold Public Hearings on Proposed Consolidation of Highmark, Independence Blue Cross
9. Independence Blue Cross Delivers Important Reminder to Women during Cervical Cancer Awareness Month
10. Health Dialog and Independence Blue Cross Extend Relationship, Expand Services
11. Independence Blue Cross Offers New Free Fitness Program to Medicare Members
Post Your Comments:
(Date:11/30/2015)... PA (PRWEB) , ... November 30, 2015 , ... An ... of life in the womb. "My last baby had high blood pressure due to ... for mothers to protect their babies from noise pollution as well as radio waves ...
(Date:11/30/2015)... (PRWEB) , ... November 30, ... ... two new additions to its industry-leading suite of automated breast density assessment ... North America (RSNA) meeting, November 29-December 4, 2015 (South Hall booth #2377). ...
(Date:11/30/2015)... ... November 30, 2015 , ... ... one of the leading plastic surgery practices in Florida, is proud to announce ... consult for surgical innovations giant Ethicon Inc., a Johnson & Johnson Company. , ...
(Date:11/30/2015)... , ... November 30, 2015 , ... The successful filing ... pharmaceutical company. Because it is so important to this key industry segment, Regis Technologies ... your IND Filing” on December 4th at 11am EST. , Federal law does not ...
(Date:11/30/2015)... , ... November 30, 2015 , ... ... assets of DataTrade Solutions Inc., a Healthcare IT consulting, development and support company. ... programming and technical experience available within DataTrade to extend the services currently provided ...
Breaking Medicine News(10 mins):
(Date:11/30/2015)... Fla. , Nov. 30, 2015   The ... (the Institute) announced today that it has finalized a ... start-up company with technology developed at Florida State University. ... research, and bridges early funding gaps for companies spinning ... research institutions. --> ...
(Date:11/30/2015)... India , November 30, 2015 ... --> adds ... trends for 2010 - 2015 with ... for a range of deal types, ... and strategic alliances. ...
(Date:11/30/2015)... PUNE, India , November 30, 2015 ... new market research report "Dental Lasers Market by Product (Soft ... Treatment, Periodontitis), End User (Hospitals, Clinics), and Geography - Global ... USD 224.7 Million by 2020, at a CAGR of 5.2% ... , Browse 140 market data Tables and 62 Figures spread ...
Breaking Medicine Technology: