Navigation Links
Independence Blue Cross Celebrates Customer Service Week
Date:10/9/2008

Offering Healthy Rewards and Educational Opportunities for Those on the

Front Line

PHILADELPHIA, Oct. 9 /PRNewswire/ -- In recognition of National Customer Service Week, Independence Blue Cross (IBC) honors its more than 590 customer service representatives (CSRs), by rewarding them with fun, healthy activities this week and celebrating those completing career advancement training.

Fielding more than 4 million inquiries a year, IBC's CSRs are more than just busy -- they're a wealth of information. They're also problem solvers who've been trained to understand IBC's products and services inside and out. Each is skilled at relating to the member because they've spent time actively listening to help anticipate and understand members' needs. Whether responding by phone or web, each member's request is given the respect, patience, and urgency that it deserves. Many CSRs feel a great sense of satisfaction in helping a member understand his bill in order to put his mind at ease, or pointing someone in the right direction to receive the best care for his chronic illness.

Career Panels Advance Customer Service Representatives

Recognizing CSRs special skills and talent, IBC launched a new career advancement program this summer called Career Panels. The program introduces CSRs to other associates and leaders throughout IBC's company who've started their careers in customer service capacities. The hope was that these influential, accomplished leaders could provide valuable insight as to how CSRs may use their training and knowledge as a foundation for their future success and career advancement opportunities.

"I am proud to say that representatives who attended the Career Panels this summer left with an abundance of advice, direction, and enthusiasm," said Rich Macha, vice president of Customer Service at IBC. "This week's theme is 'Together We Can,' since all functions of the IBC organization are essential to our service delivery. Customer Service Week gives us the opportunity to not only recognize our dedicated customer service staff, but to also raise awareness of the important role that customer service plays throughout IBC, and all organizations."

Brett Mayfield, vice president of Sales at IBC, who began his career as an IBC CSR participated in the Career Panels program, which attracted over 50 attendees during both sessions. "Spending time working in customer service is one of the best ways to learn a company," said Mayfield. "The experience offers an incredible foundation that proves to be extremely valuable in any position one might attain during their career within IBC."

Customer Service Week activities planned as part of IBC's celebration 'Together We Can' will include healthy snacks for representatives, massages, relaxation and fitness techniques, and much more. Representatives will also be able to spin the "Wheel of Service" to win prizes such as more free time to use IBC's brand new Associate Wellness and Fitness Center. The week concludes with presentations on innovative customer service initiatives for the future.

About Independence Blue Cross

Independence Blue Cross is a leading health insurer in Southeastern Pennsylvania. IBC and its affiliates provide coverage to nearly 3.4 million people. For 70 years, Independence Blue Cross has offered high-quality health care coverage tailored to meet the changing needs of members, employers, and health care professionals. Independence Blue Cross is an independent licensee of the Blue Cross Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. For more information, visit us at http://www.ibx.com.


'/>"/>
SOURCE Independence Blue Cross
Copyright©2008 PR Newswire.
All rights reserved

Related medicine news :

1. Independence Blue Cross Signs on as Presenting Sponsor of American Diabetes Associations Step Out: Walk to Fight Diabetes in Philadelphia
2. Independence Blue Cross Enhances SMART(R) Registry
3. Highmark and Independence Blue Cross CEOs Say Combination of Highmark and Independence Blue Cross will Provide $1 Billion in New Resources Over Six Years
4. On Independence Day, Think Fireworks Safety First
5. Independence Blue Cross Waives Copays for Generics Used to Treat Certain Chronic Conditions
6. Independence Day Can be Terrifying for Pets
7. Dynasplint(R) Sponsors Local Independence Day Parade and Community Festival
8. Independence Blue Cross Sponsors Free Fitness Series at Penns Landing
9. DST Health Solutions and Independence Blue Cross Extend Business Process Outsourcing Agreement
10. Independence Blue Cross Supports 2008 Senior Games
11. Insurance Department to Hold Statewide Meetings on Proposed Consolidation of Independence Blue Cross, Highmark
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:12/9/2016)... ... 2016 , ... MEDI+SIGN®, a provider of fully-automated patient monitoring ... for Emergency Departments (ED) has been added to their portfolio. Housed in a ... and with a simplified pallet of information available to the patient, the Digital ...
(Date:12/8/2016)... ... December 08, 2016 , ... The West ... January 1, 2017. The name change aligns the entire company with its ... health care quality. , “We are very proud of the achievements associated with ...
(Date:12/8/2016)... (PRWEB) , ... December 08, 2016 , ... ... Donuts Franchising Company LLC, announced the first national #QuackGivesBack campaign which supported ... , “This was our first franchise-wide Quack Gives Back initiative, and ...
(Date:12/8/2016)... ... December 08, 2016 , ... Mirixa Corporation , ... and other pharmacist-delivered patient care services, has announced the promotions of Karen Litsinger ... vice president of sales. , Litsinger joined Mirixa in 2008 after serving ...
(Date:12/8/2016)... ... ... David J. Dykeman , Ginger Pigott , and J. Rick ... West, Dec. 12, 2016, at the Fairmont Newport Beach in California. Greenberg Traurig is ... Sciences & Medical Technology Group have been featured speakers at every DeviceTalks conference since ...
Breaking Medicine News(10 mins):
(Date:12/9/2016)... Research and Markets has announced the addition of the "Global ... ... market to grow at a CAGR of 6.83% during the period ... growth prospects of the global travel vaccines market for 2016-2020. To ... the sales of various vaccines administered to actively immunize meningococcal disease, ...
(Date:12/9/2016)... 2016  Axovant Sciences Ltd. (NYSE: ... on the treatment of dementia, today announced a ... 2b trial evaluating treatment with intepirdine (RVT-101), combined ... plus placebo in people with mild-to-moderate Alzheimer,s disease. ... to treatment was associated with reduced progression in ...
(Date:12/8/2016)... , Dec. 8, 2016 IRIDEX Corporation (NASDAQ: ... newly issued shares of common stock, $0.01 par value (the ... underwritten public offering.  The final terms of the Offering will ... pricing, and there can be no assurance as to whether ... expects to use the net proceeds it will receive from ...
Breaking Medicine Technology: