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Illinois Hospital ED Sees Revenue Increase by Implementing The T SystemEV(R)
Date:8/25/2009

viously, the department had been using a homegrown charting system to capture each patient's chief complaint. "We were doing our best with the processes we had in place, but we felt that there was significant room for improvement and that there were more efficient data capture techniques available. We obtained some sample T-System paper charts from another hospital and were immediately impressed," said Alton. "We reviewed the system with our medical staff and hospital administrators. We felt confident that the system would help us achieve process improvement goals, and we immediately began implementing the T-Sheets(R) system in the ED."

According to Alton, the system was easy for the physicians and nurses to learn, resulting in the rapid realization of quantifiable results. "As with all hospitals, a concern from a revenue perspective is coding for reimbursement. With The T System, this is less of an issue, as the system encourages comprehensive coding to avoid missed charges for services provided," said Alton. "Our clinicians immediately felt comfortable with the system, and within months we saw our revenue per patient visit increase by 27 percent."

Administrators at Graham Hospital continued investigating methods to further improve workflow and processes in the ED, and they looked at migrating to an electronic system. Less than a year after adopting TSheets, the ED migrated to The T SystemEV, T-System's state-of-the-art emergency department information system (EDIS). "The migration for us made sense, as we already knew The T System and the value it provides," said Alton. "We were very pleased with our go-live experience in October 2008, as we had great support from T-System training staff during the switchover."

John Quinones, DO, ED Medical Director for Graham Hospital, noted the quality of service benefits of the new EDIS. "T SystemEV covers the entire ED process from triage to discharge, resulting in a
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SOURCE T-System, Inc.
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