Navigation Links
Ifbyphone's Virtual Call Center Software Saves DiabetesAmerica Over $240,000 Per Year
Date:12/8/2009

CHICAGO, Dec. 8 /PRNewswire/ -- By leveraging Ifbyphone's Virtual Call Center software and bringing its outsourced call center in-house, DiabetesAmerica has saved over 50% while also integrating interactive voice response (IVR) technology to increase patient access to its health centers.

(Logo: http://www.newscom.com/cgi-bin/prnh/20091020/LA94596LOGO)

DiabetesAmerica looked to Ifbyphone to provide a virtual call center system that would support over 600 inbound calls per day, automatically routing calls for appointment bookings, insurance verification, prescription refill requests, and physician referrals. Additionally, DiabetesAmerica needed a cloud-based solution with no capital expenditure that would work with their existing telephone system.

"DiabetesAmerica chose to work with Ifbyphone because our system provides an unbeatable combination: easy configuration, scalability, reliability, and cost savings," said Irv Shapiro, CEO of Ifbyphone.

Ifbyphone's Virtual Call Center technology enabled DiabetesAmerica to set up its own in-house call center with setup taking only two weeks. The organization's previous solution required almost double the number of customer service representatives in addition to racking up long distance fees. With its new cloud-based system, DiabetesAmerica expects to save over $240,000 per year.

"Throughout all levels of the organization, from sales to support to management, Ifbyphone has exceeded our expectations and impressed us with its innovative technology and exceptional customer service," said Trang Dawson, Vice President of Information Technology with DiabetesAmerica. "Ifbyphone is helping us to achieve superior customer satisfaction without any reduction in our call volumes or appointment bookings, and it also provides us with detailed reporting tools for us to measure the daily performance of our call center."

Ifbyphone's Cloud Telephony suite of phone applications includes Virtual Call Center, Hosted IVR, Call Tracking & Voice Broadcast services. To learn more, visit ifbyphone.com.

About Ifbyphone

Ifbyphone provides businesses a suite of phone automation services to enhance customer communications, increase sales and lower costs. With Ifbyphone's easy-to-use hosted services and tools, marketers, developers and business users can quickly create telephony systems to drive customer retention and acquisition. For more information, visit www.ifbyphone.com.

About DiabetesAmerica

Founded in 2004 in Houston, TX, DiabetesAmerica is a comprehensive health center and management program for individuals with diabetes, providing them with a team of physicians, dietitians, and diabetes educators all under one roof. DiabetesAmerica's personalized education and lifestyle support provide patients with lifelong guidance for managing their diabetes and gives them the tools and support they need to take charge of their lives. DiabetesAmerica has 17 Health Centers across Texas and Arizona, including Houston, Dallas, San Antonio, Corpus Christi and Chandler, AZ. For more information, visit diabetesamerica.com.

Available Topic Expert(s): For information on the listed expert(s), click appropriate link.

Irv Shapiro

https://profnet.prnewswire.com/Subscriber/ExpertProfile.aspx?ei=32423

SOURCE Ifbyphone


'/>"/>
SOURCE Ifbyphone
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. Internet fuels virtual subculture for sex trade, study finds
2. Increased success a virtual certainty for rugby players
3. Parallels Server Bare Metal Launches, Building on Parallels' Containers Leadership to Enable Cloud Services Providers to Extend Virtualized Services
4. AbilityLinks.org to Host Virtual Job Fair
5. Crohn's & Colitis Foundation Encourages More Virtual Event Participants: Thousands Already Helped Foundation Raise Funds for Research & Support Legislation
6. Cabot(R) Creamery Cooperatives Vermont-To-Vegas Virtual Challenge Ends On A Healthy Note
7. Virtual maps for the blind
8. VirtualHealth Technologies Announces Secure eHealth Agreement With DRM Security to Market Secure Document Courier and Storage Platform
9. VirtualScopics to Present at the Rodman & Renshaw Annual Global Investment Conference
10. CriticalPoint(TM) Launches Seven New Virtual Compounder(TM) Training Modules
11. At last! A Remarkable Breakthrough for Parkinson's Disease Freezing: The GaitAid Virtual Walker
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:2/6/2016)... ... February 06, 2016 , ... With the FCPX LUT: Summer pack ... their footage. A LUT is a Lookup Table that contains a mathematical formula for ... by the table. By manipulating each pixel, LUT's can change each color range differently, ...
(Date:2/5/2016)... ... ... Love is in the air at King Kullen! The local grocer is ... staple for Valentine’s Day is a must-have, and can be picked up with all ... are long-stem roses available, but also other flower bouquets, elegantly wrapped and ready to ...
(Date:2/5/2016)... ... February 05, 2016 , ... The event is being held on ... Center in Minneapolis, Minn. Triumph Over Parkinson’s will fund nearly $100,000 for research for ... Furniture, lives with Parkinson’s disease and is the architect of this informative event to ...
(Date:2/5/2016)... ... February 05, 2016 , ... Freed-Hardeman University President Joe ... signed a joint enrollment and degree completion agreement. The agreement, which begins ... degrees at FHU|Dickson. , The agreement allows students to be jointly admitted ...
(Date:2/5/2016)... (PRWEB) , ... February 05, 2016 , ... ... independent PROSHRED franchises from across the country gathered at the La Valencia Hotel ... top performers. PROSHRED Chicago was named the year’s most outstanding franchise, walking ...
Breaking Medicine News(10 mins):
(Date:2/5/2016)... , Feb. 5, 2016  Venice,s newest laser ... the first of its kind in the area ... through advanced laser treatment. The physician-owned and operated ... Suncoast by storm with its revitalizing skin ... advanced multi-wavelength Astanza Trinity technology. http://photos.prnewswire.com/prnh/20160204/329957 ...
(Date:2/5/2016)... Feb. 5, 2016  Henry Schein, Inc. (NASDAQ: HSIC ... and services to office-based dental, animal health and medical ... agreement to acquire a majority ownership interest in Dental ... in Brazil . ... Dental Cremer is the dental distribution business of Cremer ...
(Date:2/4/2016)... Calif. , Feb. 4, 2016  Edwards Lifesciences ... patient-focused innovations for structural heart disease and critical care ... accelerated share repurchase (ASR) agreement with Morgan Stanley & ... stock.  This repurchase is part of the Company,s previously ... the Company,s common stock.  --> ...
Breaking Medicine Technology: