CHICAGO, Dec. 8 /PRNewswire/ -- By leveraging Ifbyphone's Virtual Call Center software and bringing its outsourced call center in-house, DiabetesAmerica has saved over 50% while also integrating interactive voice response (IVR) technology to increase patient access to its health centers.
DiabetesAmerica looked to Ifbyphone to provide a virtual call center system that would support over 600 inbound calls per day, automatically routing calls for appointment bookings, insurance verification, prescription refill requests, and physician referrals. Additionally, DiabetesAmerica needed a cloud-based solution with no capital expenditure that would work with their existing telephone system.
"DiabetesAmerica chose to work with Ifbyphone because our system provides an unbeatable combination: easy configuration, scalability, reliability, and cost savings," said Irv Shapiro, CEO of Ifbyphone.
Ifbyphone's Virtual Call Center technology enabled DiabetesAmerica to set up its own in-house call center with setup taking only two weeks. The organization's previous solution required almost double the number of customer service representatives in addition to racking up long distance fees. With its new cloud-based system, DiabetesAmerica expects to save over $240,000 per year.
"Throughout all levels of the organization, from sales to support to management, Ifbyphone has exceeded our expectations and impressed us with its innovative technology and exceptional customer service," said Trang Dawson, Vice President of Information Technology with DiabetesAmerica. "Ifbyphone is helping us to achieve superior customer satisfaction without any reduction in our call volumes or appointment bookings, and it also provides us with detailed reporting tools for us to measure the daily performance of our call center."
Ifbyphone provides businesses a suite of phone automation services to enhance customer communications, increase sales and lower costs. With Ifbyphone's easy-to-use hosted services and tools, marketers, developers and business users can quickly create telephony systems to drive customer retention and acquisition. For more information, visit www.ifbyphone.com.
Founded in 2004 in Houston, TX, DiabetesAmerica is a comprehensive health center and management program for individuals with diabetes, providing them with a team of physicians, dietitians, and diabetes educators all under one roof. DiabetesAmerica's personalized education and lifestyle support provide patients with lifelong guidance for managing their diabetes and gives them the tools and support they need to take charge of their lives. DiabetesAmerica has 17 Health Centers across Texas and Arizona, including Houston, Dallas, San Antonio, Corpus Christi and Chandler, AZ. For more information, visit diabetesamerica.com.
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