Buffalo, NY (PRWEB) December 11, 2012
IVR Technology Group is a recognized leader in providing hosted interactive solutions and 3CLogic is a recognized leader in offering high availability cloud based contact centers. With this partnership, customers can leverage a comprehensive suite of cloud based contact center capabilities that were not available in the market. In addition, with seamless integration between the two platforms, 3CLogic can now offer through ITG, PCI compliant payment solutions, robust IVR front end processing and linkage to ITG’s mobile applications making this partnership a true competitive advantage for both ITG and 3CLogic.
“The ITG team is one of the most knowledgeable teams that 3CLogic has worked with. With their product and service expertise, they bring tremendous value in servicing our joint contact center customers. We are excited about bringing new innovations to the contact center industry and providing world class support to customers,” said Raj Sharma, President and CEO of 3CLogic.
“Providing seamless, two-way integration to our customers between our robust interactive service offering and 3CLogic’s truly state of the art, best of breed call center support suite is very exciting. Both companies do not take this partnership lightly as we focused on delivering a true value-add experience throughout our collective customer base,” said, Mike Byrne, CEO for IVR Technology Group.
About IVR Technology Group
IVR Technology Group (ITG) provides businesses a suite of phone automation services, SMS text messaging, mobile applications and web support services to enhance customer conversations, drive sales and lower costs. Leveraging IVR Technolog
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