Program Guides Patients and Families through Complex Health Issues
Jersey City, N.J. (Vocus) January 6, 2009 -- ITelagen, Inc., innovative provider of one-stop, flat-fee healthcare information technology and support, today announced it has developed a customized platform to power Wellness 360's superior new health advocacy program (HAP), provided as a benefits service to employers and individuals. The Wellness 360 HAP provides consumers with an experienced "guardian angel" to help navigate the ever-growing complexities of the healthcare system when facing an illness or injury, whether their own or that of a family member.
ITelagen worked hand-in-hand with Wellness360 to custom design a HAP Management System that met the program's very specific needs. From the moment an employee calls the service for the first time and is connected to a nurse advocate, the HAP system is used to develop a patient profile in compliance with all HIPAA privacy requirements and track every step of the advocacy process.
"The healthcare world is getting harder and harder for people to navigate," says Liz Neporent, Wellness 360 president. "Patients no longer see a General Practitioner who handles all of their health issues. With our HAP, our nurse advocates can give nonbiased guidance to determine which providers are best-in-class in their specialties and provide the patient with the best care experience possible."
In addition to serving as a repository of patient health information, the system also provides access
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