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ISI Telemanagement Solutions, Inc. Releases Infortel® Speech Analytics
Date:7/23/2014

the interactions that pertain to the search. This provides a platform for visually analyzing comparative data on performance and key metrics. This information can then be used to develop an advanced, personalized training protocol.

On top of that, Infortel Speech Analytics will automatically generate reports based on word repetition and voice inflection. These reports are scored by a number of custom or predefined parameters. Users can schedule these reports to be delivered to agents and managers on a routine basis. The result is a solution capable of identifying areas of improvement based on actual interactions without the requirement of manually searching through call recordings.

The solution is customizable to fit any sized company, industry, and budget. Infortel Speech Analytics has demonstrated an impressive ROI, producing an increase in collections, sales, and customer satisfaction.

“We are very excited about the launch of our latest solution, Infortel Speech Analytics,” said Mitchell Weiss, Director of Unified Communications Products at ISI Telemanagement Solutions, Inc. “ISI continually assesses market needs and is committed to providing solutions that complement and enhance the ever changing unified communications environments.”

For more information, visit http://www.isi-info.com.

ISI's Solutions portfolio brings together time-proven technologies for the management of unified communications through wireless and landline Call Accounting & Reporting, Telecom Audit & Optimization, Collaboration Recording (Voice, Video, Instant Message, Screen Capture), Invoice & Inventory Management, Wireless Management, Workforce Management, and Speech Analytics. ISI's facilities, processes, and data security comply with ISO 9001:2008, SSAE 16, HIPAA, Safe
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