Navigation Links
ISI Telemanagement Solutions, Inc. Releases Infortel® Speech Analytics

Schaumburg, Il (PRWEB) July 23, 2014

ISI Telemanagement Solutions, Inc., a leading provider of communication management solutions, has released Infortel Speech Analytics, a new product as part of their growing portfolio of solutions.

Infortel Speech Analytics gives users the ability to uncover vital customer information buried deep in voice and/or video recordings, as well as chat sessions and social media announcements. While the idea of this solution may not be new, adding speech analytics on to a recording solution provides any organization a veritable answer to compliance, coaching, and quality assurance.

The solution specifically operates in a manner that captures customer interactions. From call recordings to instant messages, Infortel Speech Analytics scrutinizes every interaction across multiple contact center sites and locations. These are then converted into a single format for streamlined analysis. Acoustics, pauses, sentiment, and inflection are all automatically organized and evaluated.

Users also gain the ability to search recorded content for specific keywords and phrases, and playback only the interactions that pertain to the search. This provides a platform for visually analyzing comparative data on performance and key metrics. This information can then be used to develop an advanced, personalized training protocol.

On top of that, Infortel Speech Analytics will automatically generate reports based on word repetition and voice inflection. These reports are scored by a number of custom or predefined parameters. Users can schedule these reports to be delivered to agents and managers on a routine basis. The result is a solution capable of identifying areas of improvement based on actual interactions without the requirement of manually searching through call recordings.

The solution is customizable to fit any sized company, industry, and budget. Infortel Speech Analytics has demonstrated an impressive ROI, producing an increase in collections, sales, and customer satisfaction.

“We are very excited about the launch of our latest solution, Infortel Speech Analytics,” said Mitchell Weiss, Director of Unified Communications Products at ISI Telemanagement Solutions, Inc. “ISI continually assesses market needs and is committed to providing solutions that complement and enhance the ever changing unified communications environments.”

For more information, visit

ISI's Solutions portfolio brings together time-proven technologies for the management of unified communications through wireless and landline Call Accounting & Reporting, Telecom Audit & Optimization, Collaboration Recording (Voice, Video, Instant Message, Screen Capture), Invoice & Inventory Management, Wireless Management, Workforce Management, and Speech Analytics. ISI's facilities, processes, and data security comply with ISO 9001:2008, SSAE 16, HIPAA, Safe Harbor and other important standards.

Read the full story at

Source: PRWeb
Copyright©2014 Vocus, Inc.
All rights reserved

Related medicine news :

1. ISI Telemanagement Solutions, Inc. Offers Instant Savings Estimation with Telecom Calculator
2. ISI Telemanagement Solutions, Inc. to Attend 2013 Cisco Americas Customer Collaboration Summit
3. ISI Telemanagement Solutions, Inc. to Sponsor 2013 OktoberTekfest
4. ISI Telemanagement Solutions, Inc. Releases New Service Pack 5025 for Infortel® Select 10
5. ISI Telemanagement Solutions, Inc. to Sponsor 2014 Nexus Kickoff
6. Dr. Garber's Natural Solutions, Unique, Condition Specific Natural Remedies including Sleep, Anxiety and Depression, Goes International
7. Time for New Year’s Resolutions, Add Better Tax Records to the List
8. The Precision Metalforming Association Strengthens Partnership with Succeed Management Solutions, LLC to Help Members Improve Industry Safety and Compliance
9. MDWebPro, a division of Digital Solutions, Inc. Releases "Healthcare Social Media Week in Review #HSCM: February 11, 2013
10. Acoustical Solutions, Inc. Opens New Operations Center in Dallas-Fort Worth Metroplex
11. MDWebPro, a division of Digital Solutions, Inc. Releases Information About a New Addition to the MDWebPro Team, Tyler Weber, Public Relations Director
Post Your Comments:
(Date:11/24/2015)... ... November 24, 2015 , ... ... its exceptional customer service: the TrustDale certification. The award recognizes good companies for ... stone honing , tile and grout, and hard surface restoration company earned this ...
(Date:11/24/2015)... ... 24, 2015 , ... Bibliomotion is thrilled to announce the launch ... and Diversity by Nancy M. Schlichting, Chief Executive Officer of Henry Ford ... address the needs of patients and their families, shaped my desire to improve the ...
(Date:11/24/2015)... ... , ... Dr. Kevin Day, local family chiropractor in Warsaw , is ... season. During the Indiana winter months, Vitamin D deficiency can lead to Seasonal ... want to help provide the tools needed to combat it this year! , “Stress ...
(Date:11/24/2015)... ... ... Don Peck’s mother wondered if she was a descendant of Samuel Fuller, a passenger on ... search for information, Don and his aunt discovered that she was not, in fact, related ... was Don’s father who was descended from not one, but four passengers on the famed ...
(Date:11/24/2015)... ... November 24, 2015 , ... World ... Fragrance by Marcelle, a cosmetic invention which offers a combination of natural essential ... in the US is worth $3 billion annually," says Scott Cooper, CEO and ...
Breaking Medicine News(10 mins):
(Date:11/24/2015)... F1000Workspace - a research collaboration, reference management and ... six months ago. --> F1000Workspace - a ... since it was launched just six months ago. --> ... F1000Workspace - a research collaboration, reference management and authoring ... months ago. --> --> ...
(Date:11/24/2015)... , Nov. 24, 2015  Family Rentals, ... recently announced the launch of their newly designed, ... --> --> ... --> --> Now, renting ... travel and vacation, just got a whole lot ...
(Date:11/24/2015)... Pa. , Nov. 24, 2015  NuShield, Inc., an industry leader in LCD screen protection ... and stationary computer technology as part of their patient monitoring or electronic documentation system. ... ... ... A ...
Breaking Medicine Technology: