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ISI Telemanagement Solutions, Inc. Releases Infortel® Speech Analytics
Date:7/23/2014

Schaumburg, Il (PRWEB) July 23, 2014

ISI Telemanagement Solutions, Inc., a leading provider of communication management solutions, has released Infortel Speech Analytics, a new product as part of their growing portfolio of solutions.

Infortel Speech Analytics gives users the ability to uncover vital customer information buried deep in voice and/or video recordings, as well as chat sessions and social media announcements. While the idea of this solution may not be new, adding speech analytics on to a recording solution provides any organization a veritable answer to compliance, coaching, and quality assurance.

The solution specifically operates in a manner that captures customer interactions. From call recordings to instant messages, Infortel Speech Analytics scrutinizes every interaction across multiple contact center sites and locations. These are then converted into a single format for streamlined analysis. Acoustics, pauses, sentiment, and inflection are all automatically organized and evaluated.

Users also gain the ability to search recorded content for specific keywords and phrases, and playback only
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