Navigation Links
ISI Telemanagement Solutions, Inc. Releases Infortel® Speech Analytics
Date:7/23/2014

Schaumburg, Il (PRWEB) July 23, 2014

ISI Telemanagement Solutions, Inc., a leading provider of communication management solutions, has released Infortel Speech Analytics, a new product as part of their growing portfolio of solutions.

Infortel Speech Analytics gives users the ability to uncover vital customer information buried deep in voice and/or video recordings, as well as chat sessions and social media announcements. While the idea of this solution may not be new, adding speech analytics on to a recording solution provides any organization a veritable answer to compliance, coaching, and quality assurance.

The solution specifically operates in a manner that captures customer interactions. From call recordings to instant messages, Infortel Speech Analytics scrutinizes every interaction across multiple contact center sites and locations. These are then converted into a single format for streamlined analysis. Acoustics, pauses, sentiment, and inflection are all automatically organized and evaluated.

Users also gain the ability to search recorded content for specific keywords and phrases, and playback only the interactions that pertain to the search. This provides a platform for visually analyzing comparative data on performance and key metrics. This information can then be used to develop an advanced, personalized training protocol.

On top of that, Infortel Speech Analytics will automatically generate reports based on word repetition and voice inflection. These reports are scored by a number of custom or predefined parameters. Users can schedule these reports to be delivered to agents and managers on a routine basis. The result is a solution capable of identifying areas of improvement based on actual interactions without the requirement of manually searching through call recordings.

The solution is customizable to fit any sized company, industry, and budget. Infortel Speech Analytics has demonstrated an impressive ROI, producing an increase in collections, sales, and customer satisfaction.

“We are very excited about the launch of our latest solution, Infortel Speech Analytics,” said Mitchell Weiss, Director of Unified Communications Products at ISI Telemanagement Solutions, Inc. “ISI continually assesses market needs and is committed to providing solutions that complement and enhance the ever changing unified communications environments.”

For more information, visit http://www.isi-info.com.

ISI's Solutions portfolio brings together time-proven technologies for the management of unified communications through wireless and landline Call Accounting & Reporting, Telecom Audit & Optimization, Collaboration Recording (Voice, Video, Instant Message, Screen Capture), Invoice & Inventory Management, Wireless Management, Workforce Management, and Speech Analytics. ISI's facilities, processes, and data security comply with ISO 9001:2008, SSAE 16, HIPAA, Safe Harbor and other important standards.

Read the full story at http://www.prweb.com/releases/2014/07/prweb12039425.htm.


'/>"/>
Source: PRWeb
Copyright©2014 Vocus, Inc.
All rights reserved

Related medicine news :

1. ISI Telemanagement Solutions, Inc. Offers Instant Savings Estimation with Telecom Calculator
2. ISI Telemanagement Solutions, Inc. to Attend 2013 Cisco Americas Customer Collaboration Summit
3. ISI Telemanagement Solutions, Inc. to Sponsor 2013 OktoberTekfest
4. ISI Telemanagement Solutions, Inc. Releases New Service Pack 5025 for Infortel® Select 10
5. ISI Telemanagement Solutions, Inc. to Sponsor 2014 Nexus Kickoff
6. Dr. Garber's Natural Solutions, Unique, Condition Specific Natural Remedies including Sleep, Anxiety and Depression, Goes International
7. Time for New Year’s Resolutions, Add Better Tax Records to the List
8. The Precision Metalforming Association Strengthens Partnership with Succeed Management Solutions, LLC to Help Members Improve Industry Safety and Compliance
9. MDWebPro, a division of Digital Solutions, Inc. Releases "Healthcare Social Media Week in Review #HSCM: February 11, 2013
10. Acoustical Solutions, Inc. Opens New Operations Center in Dallas-Fort Worth Metroplex
11. MDWebPro, a division of Digital Solutions, Inc. Releases Information About a New Addition to the MDWebPro Team, Tyler Weber, Public Relations Director
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:2/8/2016)... ... ... is famous for gift giving with flowers, chocolates and other tokens of affection meant to ... more than 5.6 million Americans suffering with Alzheimer’s, those store bought gifts - no ... lives they’ve led and the people they’ve touched. , That’s why Give ...
(Date:2/8/2016)... ... 2016 , ... Steve Helwig & Associates Insurance & Financial, serving the families ... teamed up with Citizens Opposed to Domestic Abuse in support of its efforts to ... those victimized by the fear of violence in their own homes, donations may now ...
(Date:2/8/2016)... ... February 08, 2016 , ... Remember the old saying “rub some ... to Perry A~, author of “Calcium Bentonite Clay” the health benefits of integrating clay ... and detoxifying the body. , A former motivational speaker, Perry A~ has since dedicated ...
(Date:2/8/2016)... ... February 08, 2016 , ... ... this important news! AHCC and the Home Health and Hospice ICD-10 Transition Workgroup ... for official ICD coding guidance and clarifications, to address concerns over the use ...
(Date:2/8/2016)... ... February 08, 2016 , ... According to research by the ... dental technicians to be certified or obtain continuing education. To increase patient awareness ... In Your Mouth?” campaign to inform dentists and patients about the possible lack ...
Breaking Medicine News(10 mins):
(Date:2/8/2016)... 8, 2016   GS1 US will hold ... them through GS1 Standards implementation to address the requirements ... Device Identification (UDI) rule. Scott Brown ... Gibson , senior director industry development, medical devices, GS1 ... GS1 US --> Scott Brown ...
(Date:2/8/2016)... Pa. , Feb. 8, 2016   ... November Research Group (NRG),s pharmacovigilance technology services ... system-related consulting services and an Oracle Argus Specialized ... services to Life Sciences companies. ... and expands HighPoint,s life sciences capabilities and provides ...
(Date:2/8/2016)... , Switzerland and PALO ALTO, Calif. ... in biological and chemical manufacturing, and Kodiak Sciences Inc., ... the treatment of retinal disease, announced today agreements for ... agreement, Lonza will manufacture material at multiple sites, including ... --> --> Retinal diseases, ...
Breaking Medicine Technology: