"We are the voice of the National Cancer Institute," said Dawn Sittauer, Seattle CIS contact center manager.
The CIS currently handles up to about 470 inquiries per day, including a growing amount of "live help" inquiries and e-mails. Calls come from throughout the United States and its territories but about 12 percent of the chat and e-mail inquiries come from outside the country, according to Sittauer.
"When the public calls with any question or concerns, we are able to provide evidence-based information," Zbaren said. "We answer questions about cancer from patients, family members, physicians and the general public seeking clinical trials, treatment options, any question you an imagine. Our job is to provide information, not advice, in a compassionate and tailored manner."
The CIS can be accessed by a toll-free number, 1-800-4-CANCER (800-422-6237), for telephone inquiries and through the Internet at the NCI's Web site (http://www.cancer.gov/help) to contact the service via e-mail or through LiveHelp (chat service).
At Fred Hutchinson Cancer Research Center, our interdisciplinary teams of world-renowned scientists and humanitarians work together to prevent, diagnose and treat cancer, HIV/AIDS and other diseases. Our researchers, including three Nobel laureates, bring a relentless pursuit and passion for health, knowledge and hope to their work and to the world. For more information, please visit fhcrc.org.
CONTACT Dean Forbes 206-667-2896 firstname.lastname@example.org
SOURCE Fred Hutchinson Cancer Research Center
|SOURCE Fred Hutchinson Cancer Research Center|
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