Navigation Links
Hutchinson Center Wins $55.4 Million Contract to Become Sole Operator of the NCI Cancer Information Service

SEATTLE, Dec. 4 /PRNewswire/ -- The National Cancer Institute has awarded a $55.4 million, multiple-year contract to Fred Hutchinson Cancer Research Center to become the nation's sole operator of its Cancer Information Service Contact Center.

The move will create 60 new jobs at the Hutchinson Center - nearly tripling the size of its current CIS workforce - once the consolidated center is fully operational, which is scheduled for March 15, 2010. The Seattle CIS center will remain in its existing location on the Hutchinson Center campus.

The CIS is a free public telephone and Internet-based resource for personalized information about cancer prevention, screening and treatment. The Hutchinson Center has operated a CIS contact center since 1981.

Over the years, the number of CIS contact centers has dwindled from 26 to three. In addition to Seattle, centers currently operate at Memorial Sloan-Kettering Cancer Center in New York City and at the University of Miami Sylvester Comprehensive Cancer Center. The Miami and New York centers will cease operations March 15.

The consolidation will allow operating hours to expand significantly, from 5 a.m. to 5 p.m. Pacific Time weekdays for phone calls (previously 9 a.m. to 4:30 p.m.) and from 5 a.m. to 8 p.m. Pacific Time weekdays for the popular "live help" chat service via the Internet (previously 6 a.m. to 8 p.m.).

New to the Seattle office will be the ability to provide bilingual service to callers in Spanish. Three oncology-certified nurses will be among the new hires to train information specialists and act as mentors to supervisors.

"We love the service we provide to the public and we're happy to have the opportunity to continue to provide this service on a broader scale," said Nancy Zbaren, project director.

The NCI, the nation's lead agency for cancer research, established the CIS in 1975 to educate people about cancer prevention, risk factors, early detection, symptoms, diagnosis, treatment, and research. The CIS is an essential part of NCI's cancer prevention and control efforts.

"We are the voice of the National Cancer Institute," said Dawn Sittauer, Seattle CIS contact center manager.

The CIS currently handles up to about 470 inquiries per day, including a growing amount of "live help" inquiries and e-mails. Calls come from throughout the United States and its territories but about 12 percent of the chat and e-mail inquiries come from outside the country, according to Sittauer.

"When the public calls with any question or concerns, we are able to provide evidence-based information," Zbaren said. "We answer questions about cancer from patients, family members, physicians and the general public seeking clinical trials, treatment options, any question you an imagine. Our job is to provide information, not advice, in a compassionate and tailored manner."

The CIS can be accessed by a toll-free number, 1-800-4-CANCER (800-422-6237), for telephone inquiries and through the Internet at the NCI's Web site ( to contact the service via e-mail or through LiveHelp (chat service).

At Fred Hutchinson Cancer Research Center, our interdisciplinary teams of world-renowned scientists and humanitarians work together to prevent, diagnose and treat cancer, HIV/AIDS and other diseases. Our researchers, including three Nobel laureates, bring a relentless pursuit and passion for health, knowledge and hope to their work and to the world. For more information, please visit

Dean Forbes

SOURCE Fred Hutchinson Cancer Research Center

SOURCE Fred Hutchinson Cancer Research Center
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. Fred Hutchinson Cancer Research Center Seeks Seattle Area Volunteers for a Stress-reduction Study
2. Hutchinson Center scientists net $16.7 million for stem cell research
3. Federal stimulus funding channels more than $40 million to Fred Hutchinson Cancer Research Center
4. Federal Stimulus Funding Channels More Than $40 Million to Fred Hutchinson Cancer Research Center
5. Hutchinson Metro Center Announces Over 50,000 SF in New Leases for Medical Space at Bronx Complex
6. Two Fred Hutchinson Cancer Research Center Scientists Receive Presidential Early Career Award
7. Kevin Hutchinson Appointed to Health IT Standards Committee
8. Gastroenterologists Applaud Kennedy-Hutchinson Bills Renewal of War on Cancer
9. Kevin Hutchinson Elected Vice Chair of Board of Directors for National eHealth Collaborative
10. Fred Hutchinson Cancer Research Center Benefits From Shopping Site
11. Fred Hutchinson Cancer Research Centers Inaugural Big Expedition for Cancer Research Begins in Alaska
Post Your Comments:
(Date:11/24/2015)... , ... November 24, 2015 , ... Dr. Todd S. ... offer laser services to many of his patients. Dr. Afferica now uses the BIOLASE ... reduce the amount of time the doctor uses other traditional cutting tools, such as ...
(Date:11/24/2015)... ... November 24, 2015 , ... Young patients with a wide variety of dental ... Dr. Kedar S. Lele, who are pediatric dentists in Tucson, AZ . Unlike ... iPlus 2.0™ system causes minimal discomfort and bleeding to the patient during treatment and ...
(Date:11/24/2015)... ... November 24, 2015 , ... ... Black Friday sale a week early, offering 40% off select bras and underwear ... apparel industry through both mobile fit technology and the latest fashion, quickly becoming ...
(Date:11/24/2015)... ... November 25, 2015 , ... Catalent Pharma Solutions, the leading ... health and global clinical supply services, today announced that Dr. Christine Milligan, Global ... Asia Conference, to be held at the InterContinental Seoul COEX Hotel, Seoul, Republic ...
(Date:11/24/2015)... ... 2015 , ... The hospitals and health systems on this ... care. They have received recognition for excellence from various reputable organizations in areas ... Hospital Review selected hospitals for inclusion based on national rankings and awards from ...
Breaking Medicine News(10 mins):
(Date:11/24/2015)... -- iRhythm Technologies, Inc. , a leading digital health care ... will participate in the 27th Annual Piper Jaffray Healthcare Conference at ... . Kevin King , Chief Executive Officer of ... 8:50am ET. --> --> ... . --> iRhythm is a privately held ...
(Date:11/24/2015)... Mass. , Nov. 24, 2015  Boston Scientific ... in the Oppenheimer 26th Annual Healthcare Conference on December ... Susie Lisa , vice president, Investor Relations, ... host analyst beginning at approximately 8:35 a.m. ET. ... will participate in a 30-minute question-and-answer session with the ...
(Date:11/24/2015)... , Nov. 24, 2015  BioPlast Manufacturing, ... the medical research, clinical diagnostic and biotech environments, ... leading manufacturer of quality petri dishes. This acquisition ... clients a platform of products that are designed ... with the highest quality.  ...
Breaking Medicine Technology: