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Hutchinson Center Wins $55.4 Million Contract to Become Sole Operator of the NCI Cancer Information Service
Date:12/4/2009

SEATTLE, Dec. 4 /PRNewswire/ -- The National Cancer Institute has awarded a $55.4 million, multiple-year contract to Fred Hutchinson Cancer Research Center to become the nation's sole operator of its Cancer Information Service Contact Center.

The move will create 60 new jobs at the Hutchinson Center - nearly tripling the size of its current CIS workforce - once the consolidated center is fully operational, which is scheduled for March 15, 2010. The Seattle CIS center will remain in its existing location on the Hutchinson Center campus.

The CIS is a free public telephone and Internet-based resource for personalized information about cancer prevention, screening and treatment. The Hutchinson Center has operated a CIS contact center since 1981.

Over the years, the number of CIS contact centers has dwindled from 26 to three. In addition to Seattle, centers currently operate at Memorial Sloan-Kettering Cancer Center in New York City and at the University of Miami Sylvester Comprehensive Cancer Center. The Miami and New York centers will cease operations March 15.

The consolidation will allow operating hours to expand significantly, from 5 a.m. to 5 p.m. Pacific Time weekdays for phone calls (previously 9 a.m. to 4:30 p.m.) and from 5 a.m. to 8 p.m. Pacific Time weekdays for the popular "live help" chat service via the Internet (previously 6 a.m. to 8 p.m.).

New to the Seattle office will be the ability to provide bilingual service to callers in Spanish. Three oncology-certified nurses will be among the new hires to train information specialists and act as mentors to supervisors.

"We love the service we provide to the public and we're happy to have the opportunity to continue to provide this service on a broader scale," said Nancy Zbaren, project director.

The NCI, the nation's lead agency for cancer research, established the CIS in 1975 to educate people about cancer preventio
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SOURCE Fred Hutchinson Cancer Research Center
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