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Hurley Medical Center Enhances Customer Service Capabilities With Beryl Partnership

DALLAS, Nov. 12 /PRNewswire/ -- Hurley Medical Center, a 443-bed hospital, announced today that it will expand its physician referral and class registration services so they will be available over the phone and online 24 hours a day, seven days a week. The medical center has selected The Beryl Companies, the nation's leading healthcare-exclusive customer interaction center, as its partner to provide these online and telephone customer services.

This new relationship will enable local residents to obtain a physician referral anytime day or night by calling a toll-free telephone number or by visiting Hurley Medical Center will also be introducing a unique online physician-find feature. Internet users can also, at any time, make an online request to have a call advisor phone them at a time of their choosing with the new, exclusive "Web call-me-back" feature. Whether online or over the phone, Beryl's call advisors are specially trained to match consumers' preferences for physician areas of specialty, geographic location, insurance coverage, gender or language spoken.

"Providing outstanding service to the community, our patients and our physicians are of the utmost importance to us," said Patrick Wardell, Hurley's president and CEO. "Working with Beryl allows us to provide a broader range of services that are easy to use and more conveniently available both online and by telephone. It will improve access to care and support our physicians as they build their practices."

About Hurley Medical Center

Since opening in 1908, Hurley Medical Center has grown to become the region's premier public, teaching hospital providing advanced specialty care including burn medicine, pediatric intensive care, neonatal intensive care, high-risk pregnancy care, joint replacement and bariatric surgery. Hurley is a level one trauma center and is the area's premier children's hospital.

About Beryl

Beryl, the nation's leading healthcare-exclusive customer interaction center, helps organizations grow revenue and build lasting customer relationships by connecting people to healthcare. As a leading provider of outsourced telephone and Web-based communications, Beryl delivers 24/7 exemplary customer service to more than three million consumers each year. Since 1985, hundreds of healthcare organizations have relied on Beryl for best-practices insight and data they can use to make more informed decisions about customer acquisition and retention. For more information about Beryl and its educational arm, The Beryl Institute, visit

SOURCE The Beryl Companies
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