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How to Ensure Your Company's Survival: Leaders to Discuss at the 11th Annual Customer Experience Conference in Las Vegas

CHAPEL HILL, N.C., Dec. 4 /PRNewswire/ -- The key to survival in this unstable economic environment is to turn your most-valued clients into brand advocates. Have you taken the first step toward defining and delivering the superior customer experience, a competitive differentiator, by using innovative listening posts -- from web interactions and early warning systems to complaint tracking?

Download a complimentary executive roundtable summary on "Creating World-Class Customer Experiences: Successes, Failures and Insights from the Front Lines" at .

Executives in customer service, sales, marketing, strategy and quality are invited to attend the 11th Annual Customer Experience Conference, "Integrated Customer Strategies: Enabling Companies to Survive & Thrive through the Downturn," ( Feb. 2-4, 2009, Las Vegas, Nev., sponsored by Best Practices, LLC's GLOBAL BENCHMARKING COUNCIL. Learn from successful executives and profitable companies that listen to, engage and align with external and internal customers to strengthen relationships through an integrated customer strategy.

Register today for this working conference at to take advantage of early bird specials and discounted hotel room rates.

Presenting thought leaders from Aflac, Dell, Thomson Reuters, Johnson & Johnson, Boost Mobile, TeraData and many other dynamic speakers look forward to sharing their case studies, lessons learned, regrets and best practices for transforming into a customer-centric organization.

For more conference information, contact Shelley Alfred-Watkins at 919.767.9254 or .

The 11th Annual Customer Experience Conference represents one of the networking opportunities at the core of the GLOBAL BENCHMARKING COUNCIL's ( mission to promote primary research, knowledge exchange, and operational excellence in three broad areas of business operations:

    -- Customer Experience
    -- Human Capital Management
    -- Quality, Productivity and Process Excellence

Best Practices, LLC's GLOBAL BENCHMARKING COUNCIL is an innovative research, benchmarking and networking service for business executives in pharmaceutical and life sciences, consumer and industrial products manufacturing, financial services and other industries to promote top-line revenue growth, cost reduction and innovative problem-solving.

SOURCE Best Practices, LLC
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