Navigation Links
How Health Plans Can Turn Customer Touch Points into a Competitive Advantage – Whitepaper Release

Arcadia Solutions, a national consultancy providing unique IT solutions for the healthcare industry, announces a new whitepaper on the topic: How Health Plans Can Turn Customer Touch Points into a Competitive Advantage.

Burlington, MA (PRWEB) May 18, 2010 -- Arcadia Solutions, a national consultancy providing unique IT solutions for the healthcare industry, announces a new whitepaper on the topic: How Health Plans Can Turn Customer Touch Points into a Competitive Advantage.

Vital to health plan growth is the continued and improved interaction with members, providers, employers and brokers over multiple communication channels. Health plan executives seek to enhance the effectiveness and efficiencies of these channels and the constituent touch points the represent. Executives are challenged by the sheer number of vendor options, legacy connectivity, budget constraints, change management requirements, process re-alignment, timing, and more.

The message behind Arcadia Solutions’ new whitepaper is based on years of health plan solutions delivery. It focuses on a comprehensive set of key touch points and how best to match and leverage the technologies available with strategy, processes, and organizational requirements, moving beyond financial benefit to broad customer satisfaction and risk mitigation benefits. The whitepaper delivers a compelling overview of the roadmap and metrics required to develop your portfolio of channel initiatives including:

-   Why Do Health Plans Struggle to Prioritize Their Efforts?
-   Understanding How Health Plans Interact With People
-   How to Assess Potential Value Creation
-   Health Plan Channel Maturity Model – the Touch Point Frontier

“Health plans have no clear picture of the value of their channel portfolio, where to make investments, nor the potential value of the investments they are already making,” said Greg Chittim, Principal Consultant at Arcadia. “By measuring and understanding channels’ contribution to the financial health, customer satisfaction, and risk mitigation efforts of a plan, IT and business executives can make informed decisions that drive their strategic goals.” continues Greg.

In addition to the thought leadership highlighted in this whitepaper, Arcadia offers vast IT solutions across all sectors of the healthcare industry. To request this whitepaper or receive more information on our other services, visit us at

About Arcadia Solutions
Arcadia Solutions is a national healthcare consultancy, working with healthcare providers and payers to deliver data-driven solutions that transform our clients’ clinical, operational and financial performance. Our thought leaders and industry experts harness information technology as a tool to reduce costs while increasing the value and quality of healthcare in the United States. For more information, visit or call us directly at 781.202.3600.

Hjalmer Danielson – Director
Phone: 916-294-0747


Read the full story at

Source: PRWeb
Copyright©2010 Vocus, Inc.
All rights reserved  

Related medicine news :

1. Physical Therapist, Money Launderer and Patient Recruiter Plead Guilty in Connection With Multiple Detroit Health Care Fraud Schemes
2. Happy Feet are Healthy Feet: Common Sense Tips on Taking Care of Your Feet to Survive the Holiday Season
3. Smoking Ban Good Step Toward a Healthier Michigan, Says Blue Cross
4. Kaiser Permanente Gives $5 Million to Childrens Healthcare of Atlanta
5. UPMC Health Plan Offers Brain Fitness Software to Improve Health
6. MassMutual Recognized as One of Americas Healthiest Companies
7. New IAVA Report Reveals Red Tape Facing Veterans in the Military and VA Health Care and Disability Systems
8. Informatics experts contribute to special Health Affairs edition on e-health in the developing world
9. Connecture, Inc. Launches New Technology Package to Increase Health Insurance Carriers' Success in the Online Individual Market
10. National Oncologist Group Warns: Current Health Care Reform Legislation Woefully Short In Addressing Cancer Care Crisis
11. Designs for Health Expands into New Corporate Headquarters
Post Your Comments:
Related Image:
How Health Plans Can Turn Customer Touch Points into a Competitive Advantage – Whitepaper Release
(Date:11/30/2015)... NC (PRWEB) , ... November 30, 2015 , ... ... practices in 2016. In 2016, expected coding changes are likely to include new ... service codes. It’s not easy to understand the effects of code changes in ...
(Date:11/30/2015)... (PRWEB) , ... November 30, 2015 , ... Bayco Products, Inc today announced the introduction ... each. Available in a choice of three different colors; red ( NSP-1632 ), yellow ( ... run up to 18 hours in constant-on mode, or 27 hours in blinking strobe mode ...
(Date:11/29/2015)... ... November 30, 2015 , ... Gift ideas for the natural ... All products are available on Amazon or its webstore. , "We love the ... USDA Certified Organic Sesame Oil for Oil Pulling," says Kathy Heshelow, founder of ...
(Date:11/29/2015)... Orion, Clarkston, Metamora, Michigan (PRWEB) , ... November 29, 2015 , ... ... football games, basketball games. Things that as a Mother and Wife would love to ... was no mistake that I just happened to call Dr. Zaidan first. They have ...
(Date:11/29/2015)... ... ... NewsWatch featured X-wing as part of its monthly Tech Report, which features the ... special reporter for NewsWatch, conducted the review and shared with viewers how Woody Guthrie’s ... flying cars are about to become a reality. Where’s the idea from? With inspiration ...
Breaking Medicine News(10 mins):
(Date:11/30/2015)... 2015   Nuance Communications, Inc. (NASDAQ: ... Company (NDSC) today jointly announced a new integrated ... utilize the American College of Radiology,s (ACR) Imaging 3.0™ ... comply with current and emerging value-based payment models ... By combining clinical decision support, radiology reporting and ...
(Date:11/30/2015)... N.J. , Nov. 30, 2015  Novartis will ... at the 57 th American Society of Hematology ... lymphomas and myelomas as well as supportive care, including ... addition to personalized cell therapies. The ASH Annual Meeting ... Florida . Novartis Oncology . "We ...
(Date:11/30/2015)... REHOVOT, Israel , Nov. 30, 2015 ... focused on acquiring and developing innovative therapies for ear, ... of Keith A. Katkin as chairman of ... Flesher , chief executive officer for OticPharma, Ltd.  "Keith ... As chairman, he will be able to share this ...
Breaking Medicine Technology: