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How Health Plans Can Turn Customer Touch Points into a Competitive Advantage – Whitepaper Release

Arcadia Solutions, a national consultancy providing unique IT solutions for the healthcare industry, announces a new whitepaper on the topic: How Health Plans Can Turn Customer Touch Points into a Competitive Advantage.

Burlington, MA (PRWEB) May 18, 2010 -- Arcadia Solutions, a national consultancy providing unique IT solutions for the healthcare industry, announces a new whitepaper on the topic: How Health Plans Can Turn Customer Touch Points into a Competitive Advantage.

Vital to health plan growth is the continued and improved interaction with members, providers, employers and brokers over multiple communication channels. Health plan executives seek to enhance the effectiveness and efficiencies of these channels and the constituent touch points the represent. Executives are challenged by the sheer number of vendor options, legacy connectivity, budget constraints, change management requirements, process re-alignment, timing, and more.

The message behind Arcadia Solutions’ new whitepaper is based on years of health plan solutions delivery. It focuses on a comprehensive set of key touch points and how best to match and leverage the technologies available with strategy, processes, and organizational requirements, moving beyond financial benefit to broad customer satisfaction and risk mitigation benefits. The whitepaper delivers a compelling overview of the roadmap and metrics required to develop your portfolio of channel initiatives including:

-   Why Do Health Plans Struggle to Prioritize Their Efforts?
-   Understanding How Health Plans Interact With People
-   How to Assess Potential Value Creation
-   Health Plan Channel Maturity Model – the Touch Point Frontier

“Health plans have no clear picture of the value of their channel portfolio, where to make investments, nor the potential value of the investments they are already making,” said Greg Chittim, Principal Consultant at Arcadia. “By measuring and understanding channels’ contribution to the financial health, customer satisfaction, and risk mitigation efforts of a plan, IT and business executives can make informed decisions that drive their strategic goals.” continues Greg.

In addition to the thought leadership highlighted in this whitepaper, Arcadia offers vast IT solutions across all sectors of the healthcare industry. To request this whitepaper or receive more information on our other services, visit us at

About Arcadia Solutions
Arcadia Solutions is a national healthcare consultancy, working with healthcare providers and payers to deliver data-driven solutions that transform our clients’ clinical, operational and financial performance. Our thought leaders and industry experts harness information technology as a tool to reduce costs while increasing the value and quality of healthcare in the United States. For more information, visit or call us directly at 781.202.3600.

Hjalmer Danielson – Director
Phone: 916-294-0747


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