Navigation Links
Hospitals introduce family-activated rapid response programs
Date:11/17/2010

Kent and Women & Infants hospitals, both members of the Care New England health care system, recently unveiled programs designed to empower patients and families to call for immediate action if they have concerns about the care being given to a patient.

These rapid response programs called the Family Activated Safety Team (FAST) at Kent and the Patient and Family Hotline at Women & Infants will serve as a resource for patients and family members who feel that the patient is not receiving proper medical attention or there is a breakdown in communication with members of the care team.

"Providing safe, quality care for our patients and their families is Kent Hospital's top priority and the new FAST program is designed to further enhance the quality of care we provide," said Kent President and CEO Sandra Coletta. "I am confident this will serve to provide for greater communications and understanding between families, caregivers and the medical team."

"We believe that our patients and family members are important members of the health care team and we welcome their input in the care process," added Raymond Powrie, MD, senior vice president for Quality and Clinical Effectiveness at Women & Infants. "It is vital that patients and families feel empowered to raise concerns or pose questions of their caregivers and, therefore, be advocates for patient safety. It is equally important that there is recourse if they feel their voice is not being heard."

The new hotlines are accessible from hospital telephones 24 hours a day, seven days a week. When someone calls the hotline, the operator will immediately dispatch a medical team to the patient's room within minutes. At Women & Infants, a clinical supervisor responds and calls for other support as needed.

The hotlines should be called if there is a noticeable change in the patient's condition and the health care team does not recognize the change or the patient or family members feel that their concerns about patient care are not being heard by the health care team. In addition to the initial response triggered by a call to the hotlines, the response team will update the patient/caregivers on the care plan and a follow-up meeting will be scheduled within 24 hours to ensure that all issues have been addressed and resolved.

The creation of the FAST program is the latest in a series of life-saving programs that have seen dramatic results in patient care and outcomes at Kent Hospital. They include the implementation of the Stroke Team, Rapid Response Team, Sepsis Team and Therapeutic Hypothermia treatment.

At Women & Infants, the Patient and Family Hotline is another example of the hospital's commitment to a culture of safety that embraces the input of the patient and those she considers family.


'/>"/>

Contact: Susan McDonald
slmcdonald@wihri.org
401-681-2816
Women & Infants Hospital
Source:Eurekalert

Related medicine news :

1. The private sale of drugs in public hospitals
2. Most pandemic plans in Ontario hospitals have not been tested: Queens University study
3. SHARECOR Partners With Quantros, Inc. to Facilitate Core Measures and Regulatory Reporting in Louisiana Hospitals
4. Kaiser Foundation Health Plan and Hospitals Report Fourth Quarter and Fiscal Year 2009 Financial Results
5. Father Channels His Grief into Advocacy, Promotes Simple Actions to Make Hospitals Safer for Children
6. Vestara and EXP Pharmaceutical Services Corp. Announce Partnership Making Available Industry's Only Automated Pharmaceutical Waste Management Solution to over 5,000 U.S. Hospitals
7. Small to Mid-Sized Hospitals Turn to Orion Health to Implement Health IT Solutions for Improved Patient Care and Outcomes
8. Patients Do Better at Hospitals That Follow Stroke Guidelines
9. Evidence-based care and outcomes improve at Get With The Guidelines-Stroke hospitals
10. Global Hospitals and Healthcare Suppliers Focus on Cutting Costs and Improving Quality at 2010 GHX Supply Chain Summit
11. COBRAGuard Partners With THA to Offer Texas Hospitals COBRA Relief
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:6/26/2016)... ... 2016 , ... Quality metrics are proliferating in cancer care, and are derived ... eye of the beholder, according to experts who offered insights and commentary in the ... Care. For the full issue, click here . , For the American Society ...
(Date:6/26/2016)... (PRWEB) , ... June 26, 2016 , ... ... fertility once they have been diagnosed with endometriosis. These women need a treatment ... also require a comprehensive approach that can help for preservation of fertility and ...
(Date:6/25/2016)... ... June 25, 2016 , ... First Choice Emergency ... named Dr. Sesan Ogunleye, as the Medical Director of its new Mesquite-Samuell Farm facility. ... Director of our new Mesquite location,” said Dr. James M. Muzzarelli, Executive Medical Director ...
(Date:6/24/2016)... ... June 24, 2016 , ... A recent article ... are unfamiliar with. The article goes on to state that individuals are now more ... these less common operations such as calf and cheek reduction. The Los Angeles area ...
(Date:6/24/2016)... ... ... Global law firm Greenberg Traurig, P.A. announced that 20 Florida attorneys are recognized ... this recognition are considered among the top 2 percent of lawyers practicing within the ... this year’s Legal Elite Hall of Fame: Miami Shareholders Mark D. Bloom, Burt ...
Breaking Medicine News(10 mins):
(Date:6/24/2016)... , June 24, 2016 Research ... World Market for Companion Diagnostic Tests" report to their ... Market for Companion Diagnostics The World Market ... and personalized medicine diagnostics. Market analysis in the report includes ... Test Market (In Vitro Diagnostic Kits) by Region (N. America, ...
(Date:6/23/2016)... , June 23, 2016  MedSource announced today ... its e-clinical software solution of choice.  This latest ... possible value to their clients by offering a ... preferred relationship establishes nowEDC as the EDC platform ... MedSource,s full-service clients.  "nowEDC has long been a ...
(Date:6/23/2016)... June 23, 2016 Roche (SIX: RO, ROG; ... for its Elecsys BRAHMS PCT (procalcitonin) assay as a ... septic shock. With this clearance, Roche is the first ... integrated solution for sepsis risk assessment and management. ... infection and PCT levels in blood can aid clinicians ...
Breaking Medicine Technology: