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Hospitals introduce family-activated rapid response programs
Date:11/17/2010

Kent and Women & Infants hospitals, both members of the Care New England health care system, recently unveiled programs designed to empower patients and families to call for immediate action if they have concerns about the care being given to a patient.

These rapid response programs called the Family Activated Safety Team (FAST) at Kent and the Patient and Family Hotline at Women & Infants will serve as a resource for patients and family members who feel that the patient is not receiving proper medical attention or there is a breakdown in communication with members of the care team.

"Providing safe, quality care for our patients and their families is Kent Hospital's top priority and the new FAST program is designed to further enhance the quality of care we provide," said Kent President and CEO Sandra Coletta. "I am confident this will serve to provide for greater communications and understanding between families, caregivers and the medical team."

"We believe that our patients and family members are important members of the health care team and we welcome their input in the care process," added Raymond Powrie, MD, senior vice president for Quality and Clinical Effectiveness at Women & Infants. "It is vital that patients and families feel empowered to raise concerns or pose questions of their caregivers and, therefore, be advocates for patient safety. It is equally important that there is recourse if they feel their voice is not being heard."

The new hotlines are accessible from hospital telephones 24 hours a day, seven days a week. When someone calls the hotline, the operator will immediately dispatch a medical team to the patient's room within minutes. At Women & Infants, a clinical supervisor responds and calls for other support as needed.

The hotlines should be called if there is a noticeable change in the patient's condition and the health care team does not recognize the change or the patient or family members
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Contact: Susan McDonald
slmcdonald@wihri.org
401-681-2816
Women & Infants Hospital
Source:Eurekalert

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