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Hospital for Special Surgery Reports Scores on HCAHPS Survey
Date:3/28/2008

ists of 27 questions asking patients, after they have left the hospital, how often different aspects of care were provided. The Hospital Quality Alliance hopes that this survey will provide an independent, objective look at patients' experience while they were in the hospital.

Hospital for Special Surgery encourages the sharing of this information as part of a continuous effort to have a clear dialogue about the quality of care it provides. The hospital has long conducted its own internal surveys to assess patient satisfaction and address areas needing more support.

For the other areas of the HCAHPS survey, such as responsiveness of hospital staff and communication with nurses, Hospital for Special Surgery is at or well within range of national averages. The hospital has a number of initiatives in place to enhance patient satisfaction in all of HCAHP's areas. Nearly 80 percent of Special Surgery patients said they were always satisfied with the communication they had with doctors.

"We are, of course, pleased we scored so high," said Shapiro, "but there are always opportunities to do even better. In addition to the patient satisfaction surveys we always conduct, these results provide an important benchmark to assess our patients' experience and we work very hard to exceed the expectations of our patients who chose to come to HSS to receive the best musculoskeletal care in the world."

For more detailed information on the HCAHPS survey and Hospital for Special Surgery's scores, please go to http://www.HospitalCompare.hhs.gov .

About Hospital for Special Surgery

Founded in 1863, Hospital for Special Surgery (HSS) is a world leader in orthopedics, rheumatology and rehabilitation. HSS is nationally ranked as No. 1 in orthopedics, No. 3 in rheumatology by U.S. News & World Report, and has received Magnet Recognition for Excellence in Nursing Service from the American Nu
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SOURCE Hospital for Special Surgery
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