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Hospital for Special Surgery Reports Scores on HCAHPS Survey
Date:3/28/2008

Ranks above National Average in Overall Patient Satisfaction and Other

Areas

NEW YORK, March 28 /PRNewswire/ -- The Hospital Quality Alliance today released the first Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores for hospitals nationwide on different aspects of patient care as rated by patients themselves. Hospital for Special Surgery (HSS) in New York City scored well above the national average in both overall patient satisfaction and patient willingness to recommend the hospital to others. HSS is ranked the number one hospital in orthopedics by U.S. News & World Report in its 2007 "America's Best Hospitals" survey.

"Our patients' willingness to recommend us to others is a reflection of the skill and expertise of our staff," said Louis A. Shapiro, president and chief executive officer of Hospital for Special Surgery. "And our overall patient satisfaction is a testament to the superb care and environment provided by the entire team involved in a patient's treatment and recovery."

Survey results indicated 77 percent of patients admitted to Hospital for Special Surgery ranked their overall satisfaction with the hospital a nine or 10 quality rating on a 10 point scale. By comparison, a little more than 60 percent of patients nationally on average scored their overall satisfaction at their hospital that favorably.

The survey also found 85 percent of Special Surgery patients were willing to recommend the hospital to others. Nationally, only 67 percent of patients were inclined to recommend their hospital to others.

The Hospital Quality Alliance is a national public-private collaboration of hospital groups, consumer representatives, physician and nursing organizations, employers and payers, oversight organizations and government agencies dedicated to encouraging hospitals to voluntarily collect and make public quality of care information. The HCAHPS survey cons
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SOURCE Hospital for Special Surgery
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