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Hospital Bedside Technology Solution Results in 74 Percent Reduction in Heart Failure Readmission Rate

Study Demonstrates Impact of Patient Engagement on Quality & Service Outcomes

BETHESDA, Md., June 22 /PRNewswire/ -- A significant study was released today demonstrating the efficacy of Interactive Patient Care technology on improving outcomes in heart failure care.

GetWellNetwork, the leading provider of Interactive Patient Care solutions, released a White Paper reporting significant improvements in heart failure readmission rates, average length of stay and patient satisfaction, achieved by leveraging the company's bedside technology to more fully engage patients in their care.

One year following the implementation of GetWellNetwork's Heart Failure Interactive Care Plan, Sentara Virginia Beach General Hospital (SVBGH) reported a 74 percent reduction in heart failure readmission rates 30 days post-discharge (2007 vs. 2008).

Other noteworthy outcomes include:

  • A 13 percent reduction in heart failure average patient length of stay
  • An overall readmission rate of only 5 percent for heart failure patients, compared to the national average of nearly 21 percent
  • A 43 percent improvement in patient satisfaction with the quality of their education regarding their illness

These outcomes also result in significant cost savings. When applying the national average hospital cost/day for heart failure patients (Source: Agency for Health Research and Quality Healthcare Cost and Utilization Project [AHRQ HCUPnet], 2006) to these changes in performance, results are projected at an annual cost savings of $831,000 due to the reduction in length of stay alone.

"The GetWellNetwork Team, from their senior leadership to onsite staff, collaborated with the SVBGH Cardiac Team to quickly begin development and formalizing of a cohesive plan to improve outcomes," said Audrey Douglas-Cooke, director, Cardiac/Critical Patient Care Services at SVBGH. "The success of the Heart Failure Interactive Care Plan has greatly enhanced our ability to establish and replicate best practices in heart failure care."

These demonstrated outcomes are announced at a time when health policy makers and key stakeholders increase their attention on the growing issue of heart failure readmissions. Readmission rates have tripled in the last 25 years and today, nearly one-quarter of heart failure patients are readmitted to the hospital within 30 days of their discharge. There is growing consensus that dramatically reducing heart failure readmission rates and improving clinical outcomes is an urgent national health priority.

"With so much attention in health care today being devoted to improving heart failure outcomes, especially reducing hospital readmission rates, we are excited to be able to report these results," says David Wright, chief outcomes officer, GetWellNetwork. "This study is a clear example of the impact patient engagement has on advancing quality, cost and even service outcomes in hospitals today. When patients have the resources to be a more active participant in their care, the overall care experience is exceptional."

Building on the success of the Heart Failure Interactive Care Plan at SVBGH, GetWellNetwork is introducing this patient pathway technology at client hospitals nationally. The first three sites announced for implementation are St. Joseph Mercy Hospital, Oakland, Mich. (a member of Trinity Health), Christiana Care Health System, Wilmington, Del., and St. Joseph East Hospital, Lexington, Ky. (a member of Catholic Health Initiatives).

A full copy of the White Paper entitled "Improving Heart Failure Outcomes through Interactive Patient Care: The Sentara Virginia Beach General Hospital Experience" can be downloaded at

About GetWellNetwork, Inc.

GetWellNetwork, Inc. is a leading provider of Interactive Patient Care (IPC) solutions. In partnership with more than 65 thought leading hospitals and healthcare systems, the company delivers innovative technology and services to drive optimal patient outcomes. Empowering patients as active participants in the healthcare process, IPC solutions are patient-centric applications delivered at the point-of-care to ensure the completion of service and quality requirements, while driving new revenue opportunities and operational efficiencies for healthcare providers. GetWellNetwork and its clients have been widely acknowledged for their IPC innovations by the healthcare community. In 2007, the GetWellNetwork solution received the exclusive endorsement of the American Hospital Association (AHA). GetWellNetwork, Inc. headquarters are in Bethesda, Maryland. For more information, please call 877.MEET.GWN or visit

    Pauline Louie

SOURCE GetWellNetwork, Inc.
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