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Horizon Display Demonstrates their Dedication to After-Sales Support with Enhanced Online Resources
Date:5/5/2010

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  • Interactive Touch Screen User Manuals – instantly acquire the most up-to-date version
  • Key Downloads – now users have one source for important drivers and API’s that help them get the most from their displays
  • Online Support Case – 24/7/365 users can submit an online case for support. This online delivery immediately puts them at the front of the line for live support.
  • Video instructions, FAQs, and Phone support are also available

“The value of this online tool doesn’t end when the customer’s immediate technical needs are met. All support issues and resolutions are recorded into our Tech Support database and then reviewed in order to develop better processes and products,” commented Oselo Hinlo, Director of Operations for Horizon Display.

Horizon Display has experienced explosive growth over the past five consecutive quarters and the total number of large format touch screen units currently deployed is four times greater than it was one year ago. To meet demand, Horizon recently acquired additional integration and warehousing facilities, bringing their total square footage to just over 24,000. The support site was developed to address the saturation of Horizon products already installed throughout North America.

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