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Horizon Display Demonstrates their Dedication to After-Sales Support with Enhanced Online Resources
Date:5/5/2010

Horizon Display is addressing their customers' support needs with online resources dedicated to the technical requirements associated with large format touch screens. Explosive growth in the touch screen market and the success of Horizon Display in particular makes this need an immediate one. See how they answered the call...

(PRWEB) May 5, 2010 -- As the digital signage and interactive communications market grows, the value of quality technical support grows with it. In an effort to deliver a highly gratifying customer experience, Horizon Display has developed online resources that enable users of their large touch screen products to receive service 24 hours a day.

The selling channels can often on-board several points of contact for an end user of interactive displays. As technical questions arise, users find themselves sifting through resellers, distributors, and manufacturers for answers. Horizon Display is providing a streamline approach to this process; offering one site for various forms of support.

“If we want to continue to offer bleeding edge technologies to the marketplace, we can’t expect our resellers and distributors to be on the hook for education and support costs. Although we strive to train all of our channel partners, the technology is still growing too quickly to keep the channel as informed as we are. There is a natural lag time between when we gather new technical intelligence and when that gets disseminated to the channel. We refuse to alienate the end user in the meantime,” explained Matthew Cutone, VP of Sales at Horizon Display.

The key features of the upgraded site include:

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Source: PRWeb
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