Navigation Links
Horizon Display Demonstrates their Dedication to After-Sales Support with Enhanced Online Resources
Date:5/5/2010

Horizon Display is addressing their customers' support needs with online resources dedicated to the technical requirements associated with large format touch screens. Explosive growth in the touch screen market and the success of Horizon Display in particular makes this need an immediate one. See how they answered the call...

(PRWEB) May 5, 2010 -- As the digital signage and interactive communications market grows, the value of quality technical support grows with it. In an effort to deliver a highly gratifying customer experience, Horizon Display has developed online resources that enable users of their large touch screen products to receive service 24 hours a day.

The selling channels can often on-board several points of contact for an end user of interactive displays. As technical questions arise, users find themselves sifting through resellers, distributors, and manufacturers for answers. Horizon Display is providing a streamline approach to this process; offering one site for various forms of support.

“If we want to continue to offer bleeding edge technologies to the marketplace, we can’t expect our resellers and distributors to be on the hook for education and support costs. Although we strive to train all of our channel partners, the technology is still growing too quickly to keep the channel as informed as we are. There is a natural lag time between when we gather new technical intelligence and when that gets disseminated to the channel. We refuse to alienate the end user in the meantime,” explained Matthew Cutone, VP of Sales at Horizon Display.

The key features of the upgraded site include:

 
  • Interactive Touch Screen User Manuals – instantly acquire the most up-to-date version
  • Key Downloads – now users have one source for important drivers and API’s that help them get the most from their displays
  • Online Support Case – 24/7/365 users can submit an online case for support. This online delivery immediately puts them at the front of the line for live support.
  • Video instructions, FAQs, and Phone support are also available

“The value of this online tool doesn’t end when the customer’s immediate technical needs are met. All support issues and resolutions are recorded into our Tech Support database and then reviewed in order to develop better processes and products,” commented Oselo Hinlo, Director of Operations for Horizon Display.

Horizon Display has experienced explosive growth over the past five consecutive quarters and the total number of large format touch screen units currently deployed is four times greater than it was one year ago. To meet demand, Horizon recently acquired additional integration and warehousing facilities, bringing their total square footage to just over 24,000. The support site was developed to address the saturation of Horizon products already installed throughout North America.

“Responsiveness is how Horizon stands apart from the competition. We are investing in additional capital to ensure we are as responsive as ever to clients engaging in new projects, of any size. A result from our investment is the need for more support; in the 1st quarter of 2010 we increased our employee count by 23%. Excellent pre-sales experience, superior delivery times, and dedicated after-sales support are the areas Horizon will continue to invest in. Our customers know that and appreciate that,” added Kurt Johnson, CEO of Horizon Display.

About Horizon Display
Horizon Display is an ISO certified integrator of large format touch screen technology and custom solutions provider. Horizon Display offers fully embedded touch technologies along with media management solutions and custom bezel designs.

###

Read the full story at http://www.prweb.com/releases/2010/05/prweb3945814.htm.


'/>"/>
Source: PRWeb
Copyright©2010 Vocus, Inc.
All rights reserved

Related medicine news :

1. TGen Drug Development partners with Horizon Discovery for integrated personalized medicine service
2. U of I scientist says slimming soybeans are on the horizon
3. Bright Horizons Honored as Company that Cares for Third Straight Year
4. New Business Horizons special issue on US health care
5. Healthcare Reform is on the Horizon
6. Fewer headaches on the horizon thanks to latest guidelines
7. Lupus Awareness Month Kicks Off at Rockefeller Center: EHE International Donates Display Window to S.L.E. Lupus Foundation for May
8. New vaccines may come from forcing giardia parasite to display its many disguises
9. Breakthrough design opens door to full screen Braille displays for the blind
10. Research Indicates First Time Trade Show Attendees Unable to Select the Best Display Systems to Match their Budgets -- Alta Graphics Provides the Answers
11. Parkinsons patients who are pathological gamblers also display abnormal social behavior
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:2/22/2017)... ... ... Using the power of the internet, IdrisArkette.com has managed to produce more ... just 24 months, thousands of individuals interested in a medical procedure managed to be ... is not getting quieter. In fact it’s becoming noisier by the day. If you ...
(Date:2/22/2017)... ... 22, 2017 , ... Bellus Medical, a leader in medical ... delivery of Platelet Rich Plasma (PRP). PRP systems are used by physicians in ... synthesis and provide a faster and more efficient healing process. There are many ...
(Date:2/22/2017)... ... 22, 2017 , ... Super-Sod will attend the Athens Home Show with a ... A shift from Super-Sod’s simple Athens Home Show booth of 2016, this year’s exhibit ... plant manager Chris Roquemore constructed furniture from recycled pallet wood at the Super-Sod farm ...
(Date:2/22/2017)... ... February 22, 2017 , ... In today’s world, homeowners face ... the market, it is easy to start feeling frustrated and confused. To help ... complimentary security consultation. , Home Security Hardware Choices, There are innumerable choices for ...
(Date:2/21/2017)... Australia (PRWEB) , ... February 22, 2017 , ... Author ... it is valuable for every household and family to know all about it for ... publishing world with the release of “ Detox, Digestive and Wellness Solutions ” (published ...
Breaking Medicine News(10 mins):
(Date:2/22/2017)... Research and Markets has announced the addition of the ... to their offering. ... Dermatological conditions are one of the most ... US population suffers from at least one active skin condition. ... has remained saturated with established and generic products. However, the ...
(Date:2/22/2017)... Oregon and PUNE, India , ... new report published by Allied Market Research, titled, "Radiology Information ... Global Opportunity Analysis and Industry Forecast, 2014-2022," the radiology information ... is projected to reach $941 million by 2022, growing at ... radiology information systems segment held over three-fifths share of the ...
(Date:2/22/2017)... On Tuesday, February 21, ... Average, and the S&P 500 edged higher at ... ended Tuesday,s trading session in bullish territories. Taking ... following Medical Instruments & Supplies equities this morning: ... Bard Inc. (NYSE: BCR), Glaukos Corporation (NYSE: GKOS), ...
Breaking Medicine Technology: