Navigation Links
Home Instead Senior Care Chooses Microsoft Dynamics CRM as Sales and Marketing Platform
Date:3/3/2009

- Award winning Senior Care franchise will save money and provide higher levels of service with Microsoft Dynamics CRM -

CHICAGO, March 3 /PRNewswire/ -- Sonoma Partners, a leading provider of Microsoft Dynamics CRM in the United States, announced today that Home Instead Senior Care, a franchise network in the United States, purchased Microsoft Dynamics CRM in order to integrate sales, franchise support and IT help desk into a single platform.

Founded in 1994, Home Instead is franchisor of non-medical home care services for seniors. The company offers services designed for people who are capable of managing their physical needs but require assistance. Home Instead Senior Care has a network of more than 850 offices in 50 states and in 15 countries including Canada, Japan, western Europe, New Zealand, and Taiwan.

Microsoft Dynamics CRM is a cross-functional application that comes with pre-built sales, marketing, and customer support modules. Home Instead Senior Care selected Sonoma Partners for the implementation because of their pre-built intellectual property designed specifically for franchise organizations. Microsoft Dynamics CRM for franchise management expands on the CRM core functionality to address the additional requirements posed by franchised businesses, including the management of the recruitment and application process, property development, operations and legal compliance, and customer relations.

Sonoma Partners and Home Instead Senior Care are working together to develop a customized deployment of Microsoft Dynamics CRM to provide a complete view of their franchisees. In addition, Home Instead Senior Care will use the Microsoft Dynamics CRM eService Solution Accelerator to offer a customer service portal for their IT Help Desk.

Home Instead Senior Care will use Microsoft Dynamics CRM to consolidate multiple applications such as a hosted customer service application, a home-grown contact database and ACT!.

"We needed a single solution that could address the needs of our business performance, franchise development and IT help desk groups," said Roger Baumgart, President at Home Instead Senior Care. "Microsoft Dynamics CRM provides this information on a single platform with easy integration to other Microsoft tools such as Outlook, Excel and Word."

"With Microsoft Dynamics CRM, Home Instead Senior Care will reduce costs by eliminating the need to develop, maintain and enhance a custom CRM solution from the ground up," said Mike Snyder, Principal at Sonoma Partners. "They will also be able to provide higher levels of service and enhance their coaching by having more detailed information about their franchisees."

About Sonoma Partners

Chicago-based Sonoma Partners LLC sells, customizes and implements Microsoft Dynamics CRM for enterprise and mid-size companies throughout the United States. Founded in 2001, it has worked exclusively with Microsoft Dynamics CRM since the Beta release of version 1.0. Microsoft twice awarded Sonoma Partners as the Global Microsoft CRM Partner of the Year. In addition, Sonoma Partners has written multiple books about Microsoft Dynamics CRM for Microsoft Press.

The company's unmatched expertise in Microsoft Dynamics CRM offers a rapid path to value and return on investment. In addition, Sonoma Partners has extensive experience in several vertical industries, including franchises, real estate, healthcare, professional services, and finance.


'/>"/>
SOURCE Sonoma Partners
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. Dr. Paul M. Parker Is Pioneering New Advanced Lipoabdominoplasty Instead of Traditional Tummy Tuck in New Jersey
2. Protein thought to promote cancer instead functions as a tumor suppressor
3. Free Seminars Offered to Georgia Seniors with Diabetes and Other Chronic Illnesses
4. SilverCensus.com Names Consumer Affairs Advocate, Healthcare Experts to Provide Free Educational Support for Seniors
5. EyeCare America Offers No-Cost Medical Eye Care to Qualified Seniors In Support of National AMD Month - March 2009
6. BioMarin Appoints Dr. Henry J. Fuchs as Senior Vice President and Chief Medical Officer
7. Policy experts urge scrutiny of senior tax breaks
8. Abbott Announces Required Offer to Repurchase Convertible Senior Subordinated Notes of Its AMO Subsidiary
9. Coalition to Protect Senior Care Praises Bipartisan House Effort to Protect Seniors Nursing Home Care, LTC Workforce
10. Video: CVS/pharmacy and National Council on Aging Kick Off Medication Management Program for Seniors
11. Pomeroy, Berkley, Capito, Brown-Waite Urge Obama Administration to Protect Seniors Care
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:1/18/2017)... ... 18, 2017 , ... Catalent Pharma Solutions, the leading global ... health products, today announced that Mr. Michael Merges, Director of Strategic Growth, Catalent ... held at the Mayflower Hotel, Washington DC, on Jan. 24 – 26, 2017. ...
(Date:1/18/2017)... ... January 18, 2017 , ... During pregnancy, ... to enamel erosion, and those dental problems can increase the risk of pregnancy ... pregnant women are failing to get the dental care they need. Agoura Hills ...
(Date:1/17/2017)... ... , ... Gym Source, America’s leading retailer of premium residential and commercial fitness ... Miami, FL. , “We are elated to be opening this new showroom,” explains Tom ... to give clients a seamless and motivating shopping experience.” , Every fitness journey is ...
(Date:1/17/2017)... ... January 17, 2017 , ... ... , The company, owned and operated by Ed Stroup, was created to ... price with the highest level of customer service. Healthful Balance products can be ...
(Date:1/17/2017)... (PRWEB) , ... January 17, 2017 , ... ... a new 21st century approach to infusing high speed technology into the fabric ... exclusively dedicated to the advancement of healthcare and wellness in a yet-to-be-named, health ...
Breaking Medicine News(10 mins):
(Date:1/18/2017)... , Jan. 18, 2017  Dermata Therapeutics, ... products to treat a variety of dermatological diseases, ... compound DMT210, in a Phase 2 acne rosacea ... to downregulate the proinflammatory cytokines in the skin ... acne rosacea. This clinical trial, ...
(Date:1/18/2017)... de enero de 2017  Hoy, en el Foro ... una iniciativa global para avanzar el acceso a la ... países de renta baja y baja-media (LICs y LMICs). ... de crisis, particularmente en países de renta baja y ... de las muertes relacionadas con NCD. El objetivo de ...
(Date:1/18/2017)... 2017  With an annual growth ranging from 6% to 10%, South ... (Jakarta International Expo, March 22-24, 2017) serves the industry by fostering the regional discourse ... 2017? Investment Forum ASEAN -- ... Richer conference content Enhanced business matchmaking program Roadshows ... ...
Breaking Medicine Technology: