Navigation Links
Home Instead Senior Care Chooses Microsoft Dynamics CRM as Sales and Marketing Platform

- Award winning Senior Care franchise will save money and provide higher levels of service with Microsoft Dynamics CRM -

CHICAGO, March 3 /PRNewswire/ -- Sonoma Partners, a leading provider of Microsoft Dynamics CRM in the United States, announced today that Home Instead Senior Care, a franchise network in the United States, purchased Microsoft Dynamics CRM in order to integrate sales, franchise support and IT help desk into a single platform.

Founded in 1994, Home Instead is franchisor of non-medical home care services for seniors. The company offers services designed for people who are capable of managing their physical needs but require assistance. Home Instead Senior Care has a network of more than 850 offices in 50 states and in 15 countries including Canada, Japan, western Europe, New Zealand, and Taiwan.

Microsoft Dynamics CRM is a cross-functional application that comes with pre-built sales, marketing, and customer support modules. Home Instead Senior Care selected Sonoma Partners for the implementation because of their pre-built intellectual property designed specifically for franchise organizations. Microsoft Dynamics CRM for franchise management expands on the CRM core functionality to address the additional requirements posed by franchised businesses, including the management of the recruitment and application process, property development, operations and legal compliance, and customer relations.

Sonoma Partners and Home Instead Senior Care are working together to develop a customized deployment of Microsoft Dynamics CRM to provide a complete view of their franchisees. In addition, Home Instead Senior Care will use the Microsoft Dynamics CRM eService Solution Accelerator to offer a customer service portal for their IT Help Desk.

Home Instead Senior Care will use Microsoft Dynamics CRM to consolidate multiple applications such as a hosted customer service application, a home-grown contact database and ACT!.

"We needed a single solution that could address the needs of our business performance, franchise development and IT help desk groups," said Roger Baumgart, President at Home Instead Senior Care. "Microsoft Dynamics CRM provides this information on a single platform with easy integration to other Microsoft tools such as Outlook, Excel and Word."

"With Microsoft Dynamics CRM, Home Instead Senior Care will reduce costs by eliminating the need to develop, maintain and enhance a custom CRM solution from the ground up," said Mike Snyder, Principal at Sonoma Partners. "They will also be able to provide higher levels of service and enhance their coaching by having more detailed information about their franchisees."

About Sonoma Partners

Chicago-based Sonoma Partners LLC sells, customizes and implements Microsoft Dynamics CRM for enterprise and mid-size companies throughout the United States. Founded in 2001, it has worked exclusively with Microsoft Dynamics CRM since the Beta release of version 1.0. Microsoft twice awarded Sonoma Partners as the Global Microsoft CRM Partner of the Year. In addition, Sonoma Partners has written multiple books about Microsoft Dynamics CRM for Microsoft Press.

The company's unmatched expertise in Microsoft Dynamics CRM offers a rapid path to value and return on investment. In addition, Sonoma Partners has extensive experience in several vertical industries, including franchises, real estate, healthcare, professional services, and finance.

SOURCE Sonoma Partners
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. Dr. Paul M. Parker Is Pioneering New Advanced Lipoabdominoplasty Instead of Traditional Tummy Tuck in New Jersey
2. Protein thought to promote cancer instead functions as a tumor suppressor
3. Free Seminars Offered to Georgia Seniors with Diabetes and Other Chronic Illnesses
4. Names Consumer Affairs Advocate, Healthcare Experts to Provide Free Educational Support for Seniors
5. EyeCare America Offers No-Cost Medical Eye Care to Qualified Seniors In Support of National AMD Month - March 2009
6. BioMarin Appoints Dr. Henry J. Fuchs as Senior Vice President and Chief Medical Officer
7. Policy experts urge scrutiny of senior tax breaks
8. Abbott Announces Required Offer to Repurchase Convertible Senior Subordinated Notes of Its AMO Subsidiary
9. Coalition to Protect Senior Care Praises Bipartisan House Effort to Protect Seniors Nursing Home Care, LTC Workforce
10. Video: CVS/pharmacy and National Council on Aging Kick Off Medication Management Program for Seniors
11. Pomeroy, Berkley, Capito, Brown-Waite Urge Obama Administration to Protect Seniors Care
Post Your Comments:
(Date:6/26/2016)... ... June 26, 2016 , ... On June 10-11, 2016, ... the 2016 Cereal Festival and World’s Longest Breakfast Table in Battle Creek, MI, where ... city’s history as home to some of the world’s leading providers of cereal and ...
(Date:6/26/2016)... ... ... legally blind and certified personal trainer is helping to develop a weight loss fitness plan ... fix the two major problems leading the fitness industry today:, , ... They don’t eliminate all the reasons people quit their exercise program ...
(Date:6/25/2016)... ... 2016 , ... Austin residents seeking Mohs surgery services, can now turn to ... Dr. Russell Peckham for medical and surgical dermatology. , Dr. Dorsey brings specialization to ... fellowship in Mohs Micrographic Surgery completed by Dr. Dorsey was under the direction of ...
(Date:6/25/2016)... Lewisville, TX (PRWEB) , ... June 25, 2016 , ... ... in the United States, named Dr. Sesan Ogunleye, as the Medical Director of its ... be the facility Medical Director of our new Mesquite location,” said Dr. James M. ...
(Date:6/25/2016)... ... 2016 , ... On Friday, June 10, Van Mitchell, Secretary of the Maryland ... iHire in recognition of their exemplary accomplishments in worksite health promotion. , The Wellness ... & Wellness Symposium at the BWI Marriott in Linthicum Heights. iHire was one of ...
Breaking Medicine News(10 mins):
(Date:6/24/2016)... June 24, 2016 The Academy of Managed ... recommendations that would allow biopharmaceutical companies to more ... that make formulary and coverage decisions, a move that ... new medicines. The recommendations address restrictions in ... on the drug label, a prohibition that hinders decision ...
(Date:6/24/2016)... 2016 Research and Markets has announced ... Diagnostic Tests" report to their offering. ... The World Market for Companion Diagnostics covers ... Market analysis in the report includes the following: ... Diagnostic Kits) by Region (N. America, EU, ROW), 2015-2020 ...
(Date:6/24/2016)... , June 24, 2016 ... appointment of Dr. Edward Futcher to ... Director, effective June 23, 2016.Dr. Futcher was also ... and Governance Committees.  As a non-executive member of ... expertise and strategic counsel to VolitionRx in connection ...
Breaking Medicine Technology: