Navigation Links
Home Instead Senior Care Chooses Microsoft Dynamics CRM as Sales and Marketing Platform
Date:3/3/2009

- Award winning Senior Care franchise will save money and provide higher levels of service with Microsoft Dynamics CRM -

CHICAGO, March 3 /PRNewswire/ -- Sonoma Partners, a leading provider of Microsoft Dynamics CRM in the United States, announced today that Home Instead Senior Care, a franchise network in the United States, purchased Microsoft Dynamics CRM in order to integrate sales, franchise support and IT help desk into a single platform.

Founded in 1994, Home Instead is franchisor of non-medical home care services for seniors. The company offers services designed for people who are capable of managing their physical needs but require assistance. Home Instead Senior Care has a network of more than 850 offices in 50 states and in 15 countries including Canada, Japan, western Europe, New Zealand, and Taiwan.

Microsoft Dynamics CRM is a cross-functional application that comes with pre-built sales, marketing, and customer support modules. Home Instead Senior Care selected Sonoma Partners for the implementation because of their pre-built intellectual property designed specifically for franchise organizations. Microsoft Dynamics CRM for franchise management expands on the CRM core functionality to address the additional requirements posed by franchised businesses, including the management of the recruitment and application process, property development, operations and legal compliance, and customer relations.

Sonoma Partners and Home Instead Senior Care are working together to develop a customized deployment of Microsoft Dynamics CRM to provide a complete view of their franchisees. In addition, Home Instead Senior Care will use the Microsoft Dynamics CRM eService Solution Accelerator to offer a customer service portal for their IT Help Desk.

Home Instead Senior Care will use Microsoft Dynamics CRM to consolidate multiple applications such as a hosted customer service application, a home-grown contact database and ACT!.

"We needed a single solution that could address the needs of our business performance, franchise development and IT help desk groups," said Roger Baumgart, President at Home Instead Senior Care. "Microsoft Dynamics CRM provides this information on a single platform with easy integration to other Microsoft tools such as Outlook, Excel and Word."

"With Microsoft Dynamics CRM, Home Instead Senior Care will reduce costs by eliminating the need to develop, maintain and enhance a custom CRM solution from the ground up," said Mike Snyder, Principal at Sonoma Partners. "They will also be able to provide higher levels of service and enhance their coaching by having more detailed information about their franchisees."

About Sonoma Partners

Chicago-based Sonoma Partners LLC sells, customizes and implements Microsoft Dynamics CRM for enterprise and mid-size companies throughout the United States. Founded in 2001, it has worked exclusively with Microsoft Dynamics CRM since the Beta release of version 1.0. Microsoft twice awarded Sonoma Partners as the Global Microsoft CRM Partner of the Year. In addition, Sonoma Partners has written multiple books about Microsoft Dynamics CRM for Microsoft Press.

The company's unmatched expertise in Microsoft Dynamics CRM offers a rapid path to value and return on investment. In addition, Sonoma Partners has extensive experience in several vertical industries, including franchises, real estate, healthcare, professional services, and finance.


'/>"/>
SOURCE Sonoma Partners
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. Dr. Paul M. Parker Is Pioneering New Advanced Lipoabdominoplasty Instead of Traditional Tummy Tuck in New Jersey
2. Protein thought to promote cancer instead functions as a tumor suppressor
3. Free Seminars Offered to Georgia Seniors with Diabetes and Other Chronic Illnesses
4. SilverCensus.com Names Consumer Affairs Advocate, Healthcare Experts to Provide Free Educational Support for Seniors
5. EyeCare America Offers No-Cost Medical Eye Care to Qualified Seniors In Support of National AMD Month - March 2009
6. BioMarin Appoints Dr. Henry J. Fuchs as Senior Vice President and Chief Medical Officer
7. Policy experts urge scrutiny of senior tax breaks
8. Abbott Announces Required Offer to Repurchase Convertible Senior Subordinated Notes of Its AMO Subsidiary
9. Coalition to Protect Senior Care Praises Bipartisan House Effort to Protect Seniors Nursing Home Care, LTC Workforce
10. Video: CVS/pharmacy and National Council on Aging Kick Off Medication Management Program for Seniors
11. Pomeroy, Berkley, Capito, Brown-Waite Urge Obama Administration to Protect Seniors Care
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:2/24/2017)... ... February 24, 2017 , ... With millions ... so critically important that we all are aware of our options and are ... proud to announce the launch of its newest edition of "Vision and Hearing" ...
(Date:2/24/2017)... (PRWEB) , ... February 24, 2017 , ... The narrative ... offers Erik Schanssema ’s true account of his paramedic experiences. Schanssema describes the ... disorder and his attempts to overcome them. , Schanssema, initially unsure of the ...
(Date:2/24/2017)... (PRWEB) , ... February 24, 2017 , ... The ... national conference convening academic faculty engaged in or interested in palliative care education and ... will be held in North County San Diego on Sept. 28 and 29, ...
(Date:2/24/2017)... Pekin, IL (PRWEB) , ... February 24, 2017 , ... ... in the 7th annual “Imagine Me Beyond What You See” body image mannequin art ... Professional’s Choice will be showcased and the winner revealed at the 31st annual iaedp ...
(Date:2/24/2017)... ... , ... The Radiology Business Management Association will select the 2017 ... Building Better Radiology Marketing Programs conference, held this year from March 5 ... awards are given out in five categories. They are:, ,     Patient ...
Breaking Medicine News(10 mins):
(Date:2/24/2017)... , Feb 24, 2017 Research and Markets ... Analysis and Strategies - 2016" report to their offering. ... The latest research ... pricing data and benchmarks in the global Urinary Incontinence market. ... What are the key drugs marketed for Urinary Incontinence and their ...
(Date:2/23/2017)... YORK , Feb. 23, 2017  Genesis Healthcare ... Company. The announcement was made by Bill Monast ... David Hartley and Nathan Feltman , executives ... Genesis Healthcare Services, LLC. This acquisition ... largest provider of technology enabled durable medical equipment (DME) ...
(Date:2/23/2017)... MELBOURNE, Australia , Feb. 23, 2017 ITL Limited, ... to announce excellent results for the half year ended 31 December ... ITL BioMedical Growth Update" presentation can be viewed here . ... of $2.12m (Dec 2015: $1.04m; up 104%) Earnings ... Revenue of $17.5m (Dec 2015: $15.7m; up 11%) ...
Breaking Medicine Technology: