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Home Delivery Medical Transforms Customer Service On the Web for Seniors and Homecare Providers
Date:1/21/2009

HomeDeliveryMedical.com, one of the industry's most respected suppliers of adult diapers, walkers, wheelchairs, nutritionals, diabetic supplies, and other home medical supply, is making a name for itself online as the leader in Customer Service by providing unparalleled support to America's seniors.

Greenville, SC (PRWEB) January 21, 2009 -- Homecare is the fastest growing mode of care in America and is expected to grow 67% by 2017. As such, more seniors and homecare providers are turning to the internet for their medical needs, but is the Internet the safest place for their business? The Internet gives consumers freedom and flexibility, but experts believe this comes at the expense of customer service. The result is that Web-based medical supply businesses could be putting American seniors at tremendous risk.

Once the backbone and measure of every business, customer service has diminished to automated troubleshooting or 1-800 calls to India. The reality is that most businesses have already replaced their employees with buttons, but today, they are reducing their customers to clicks, giving new perspective to the old saying, "Out of Sight, Out of Mind." The effect this has on the average Internet shopper is minimal, but for the elderly who are dependent on customer care and timely delivery, the effects could be devastating.

"This isn't like supplying someone with an iPod or a sweater," states Michael Laico, VP of Operations for HomeDeliveryMedical.com. "Our customers physically need our products for their immediate well-being. It is not to be taken lightly." As customer service dwindles, there has been a large increase in the number of elderly who prefer quality customer service over a couple of dollars in savings. "Fortunately, our customers not only get the best in customer service, they also get the most competitive prices on t
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