Navigation Links
Home Care Agencies Responding to Patients' Needs - Still Have Room for Improvement

Press Ganey Releases 2007 Home Care Pulse Report: Patient Perspectives on

American Health Care

SOUTH BEND, Ind., Sept. 18 /PRNewswire/ -- Technological advances are fueling growth in the home health care industry. Home care agencies are responding to this growth by focusing on patient needs. On the whole, agencies receive high patient ratings, but opportunities exist -- particularly in the home care office's ability to deal with patient requests and complaints. These national findings were released today in the 2007 Home Care Pulse Report: Patient Perspectives on American Healthcare by Press Ganey Associates, Inc., the health care industry's leading provider of measurement and improvement services.

The report examines the experiences of more than 282,000 patients receiving care from home health organizations and medical equipment providers across the country. Key findings in the report include:

-- Medicare patients are the most satisfied with home health care services

while self-pay patients are least satisfied.

-- Patient satisfaction decreases significantly after the first 10 months

of receiving care.

-- Satisfaction decreases significantly when patients use equipment for

more than 21 weeks.

-- Patients are most satisfied early in the day and become less satisfied

as the day goes on.

Home health care patients value open communication and responsiveness. Responding to concerns with compassion and sensitivity is key to meeting the needs of this population.

"As technology continues to enhance the ability to provide health care across different settings, home care will become an increasingly prevalent way of meeting patients' needs," says Dr. Melvin Hall, president and chief executive officer of Press Ganey. "To sustain this growth and maintain a competitive advantage, agencies must listen and respond to patients in order to improve the quality of care."

A copy of Press Ganey's 2007 Home Care Pulse Report: Patient Perspectives on American Health Care is available at or by request.

Press Ganey Associates, Inc.

For more than twenty years, Press Ganey has been committed to providing insight that allows health care organizations to improve the quality of care they provide. The company offers the largest comparative customer feedback databases, actionable data, solution resources, and unparalleled customer service. Press Ganey currently partners with more than 7,000 health care facilities -- including nearly 40% of U.S. hospitals -- to measure and improve the quality of their care.

SOURCE Press Ganey Associates, Inc.
Copyright©2007 PR Newswire.
All rights reserved

Related medicine news :

1. Indian And Danish Research Agencies To Work Together For Osteoporosis
2. Demonstrations by staff in medical college against violence by external agencies
3. Agencies Express Concern Over "Breast Ironing" In Africa
4. West African Meningitis Outbreak Sparks Warning from UN Aid Agencies
5. "Alarming" Malnutrition Among Kenya Refugees: UN Agencies
6. One in Three Heart Attack Patients Have No Chest Pains
7. Amphetamines Help Recovery of Stroke Patients
8. Painkillers Do Not Shorten Dying Patients Lives
9. Patients With Filariasis More Prone To HIV Infection
10. Glivec - New Hope For CMC Patients
11. HIV infected patients can travel safely abroad
Post Your Comments:
(Date:12/1/2015)... ... ... ClinicoEconomics and Outcomes Research has published the ... ”. , As corresponding author Dr Ankita Modi says “Pre-existing gastrointestinal events may ... a large US managed care database, women aged 55 years or older with ...
(Date:12/1/2015)... ... ... Hospital Tampa is the first health care provider in the region to offer the ... is a vagal blocking therapy, delivered via the Maestro® System, for the treatment of adult ... least 40 to 45 kg, or a BMI of at least 35 to 39.9 kg ...
(Date:12/1/2015)... Fla. (PRWEB) , ... December 01, 2015 , ... ... number of leadless pacemakers in the U.S. and is the only hospital in ... from the largest clinical data presentation of transcatheter pacing patients were revealed recently ...
(Date:12/1/2015)... ... December 01, 2015 , ... Speech and physical therapies ... with innovative technologies and under the right circumstances, these practices can be merged. ... a dual-approach to his or her therapeutic sessions, as well as gives the ...
(Date:12/1/2015)... ... December 01, 2015 , ... December 1, 2015—Since the ... in scientific research and discoveries, leading us to better understand the disease’s behavior. ... those affected by HIV/AIDS. Mediaplanet’s cross-platform edition of “World AIDS Day” provides insight ...
Breaking Medicine News(10 mins):
(Date:12/1/2015)... DUBLIN , Dec. 01, 2015 /PRNewswire/ ... announced the addition of the "Medium ... Adhesives, Sealants, Lubricants, and Other Applications - ... and Forecast, 2015 - 2023" report ... ) has announced the addition of the ...
(Date:12/1/2015)... , Dec. 01, 2015 ... the addition of the "Spinal Muscular ... Trends, and Forecast 2015 - 2023" ... ) has announced the addition of ... Pipeline Assessment, Size, Growth, Trends, and Forecast ...
(Date:12/1/2015)... 1, 2015   Nottingham Spirk , a ... the publication of a free whitepaper , ... Market". The whitepaper gives medical product companies, pharmaceutical ... this lucrative segment. Nottingham Spirk ... manage their own health, save money (i.e., fewer ...
Breaking Medicine Technology: