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High-Performing Healthcare Organizations Have Seven Qualities in Common
Date:3/25/2008

Three Healthcare Leaders Reveal Characteristics at National Conference

DALLAS, March 25 /PRNewswire/ -- Top-performing organizations share many of the same characteristics, processes and practices. Along with two other healthcare executives, Paul Spiegelman, founder and CEO of The Beryl Companies and author of "Why Is Everyone Smiling? The Secret Behind Passion, Productivity and Profit," revealed the seven simple truths of high-performing facilities at the recent American College of Healthcare Executives Annual Congress in Chicago.

"Healthcare organizations are being challenged to operate on the same principles as other retail and service businesses," said Spiegelman. "Market dynamics like transparency, consumerism and staffing shortages demand that healthcare executives seek ways to set their organizations apart as an employer of choice and a provider of exceptional customer service in addition to excellent clinical care."

Spiegelman's co-presenters, Britt Berrett, CEO of Medical City Dallas, and Jason Wolf, director of organization development Eastern Group for Hospital Corporation of America (HCA), shared their findings from a multi-facility study that uncovered the characteristics in common of HCA's highest-performing facilities. "Organizational performance does not require extensive, complicated plans, but rather clear commitments to simple, concise and sensible actions that lead to profound organizational outcomes," said Wolf. The HCA study revealed that high-performing facilities had more satisfied employees and patients, offered better quality and generated higher earnings.

The seven simple truths revealed at the ACHE Congress presentation include:

1. Visionary leadership

2. Consistent and effective communication

3. Select for fit and ongoing development of staff

4. Agile and open culture

5. Put service first

6. Ongoing recognition and community outreach

7. Solid relationship
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SOURCE The Beryl Companies
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