Navigation Links
Help Desk Software Provider iSupport Software Announces Version 12.5
Date:8/4/2013

Vancouver, Washington (PRWEB) August 04, 2013

Help desk software provider iSupport Software announces Version 12.5, completing a 15-month development cycle that has re-envisioned the user experience. The release adds powerful functionality with a HTML5-based client, branded support interfaces for smart phones and tablets, and cloud deployment on Amazon Web Services. iSupport can now meet the needs of business to consumer (B2C) companies providing support to millions of mobile users.

"When we released version 11 fifteen months ago many people wondered what we were doing replacing our End User Desktop with the Social Client. Today, everyone is touting their social abilities. We have advanced our 'social vision' in 12.5, supporting desktop, tablet, and mobile users with device-specific interfaces and a host of tools from news feeds, self-help guides, discussion forums, graphs, chat, and custom designed forms. There is not a more collaborative end user support tool on the market. And the brandability is just amazing for an off-the-shelf application. Every icon, color, logo, label, form - it can all be customized by our customers. It’s absolutely an amazing tool. And that’s just the user experience - don't forget we have 14 years of feature development in version 12.5. Typically you get beauty or brawn, but 12.5 has both," said Daren Nelson, Founder and CEO of iSupport.

Apart from the user experience new features include leaderboards (gamification), third party integrations for chat and web meetings, routing and rule enhancements, Social Client Editor (a super user that can open, update, and close tickets at a department level via the Social Client) functionality, addition of problem, change, asset and knowledge functionality to the mobile client, iOS chat, opportunity management, and more.

iSupport can be deployed out of the box or utilized as a tool kit that can be customized as part of a larger customer service vision. iSupport provides a robust set of tools for incident management and service desk support including knowledge management, reporting, live customer chat and collaboration, and mobile clients as well as security and administration, asset management, and problem management. It is available as an on premise solution or as a hosted solution through Amazon Web Services.

iSupport is the oldest continually operating provider of help desk software and customer support solutions in the world. For more information on iSupport products, go to http://www.iSupport.com or call 1-888-494-7638.

iSupport® is a registered trademark of Groupware Incorporated. Other parties' trademarks or service marks are the property of their respective owners and should be treated as such.

Read the full story at http://www.prweb.com/releases/2013/8/prweb10993171.htm.


'/>"/>
Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. Lung nodule matching software dramatically increases radiologists efficiency
2. MTSS-mba Membership Benefits Administration Software for Private and Taft-Hartley Employee Benefit Funds Releases New Pension Modules
3. New software helps reveal patterns in space and time
4. Scientists decode software instructions of aggressive leukemia cells
5. Cambridge software improves quality of sound for hearing aid users
6. PVI Solar Installs The Largest Solar Powered Sign In The U.S. For A St. Petersburg, Florida Based Software Firm, Clairfire
7. Evident Dental Laboratory Management Software Prepares US Dental Labs for New Medical Devices Tax Starting January 1st, 2013
8. GLOBODOX (Enterprise Document Management Software) Launches Contest for Legal Experts to Define Technology Challenges Expected in 2013
9. UH Case Medical Center & Reach Ventures form Socrates Analytics to market hospital data software
10. Tennessee Dental Association and Succeed Management Solutions Partner to Deliver New Safety Software Solution for Tennessee Dentists
11. EzW2 Software From Halfpricesoft.com Updated To Accelerate Tax Reporting For Startups
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:10/13/2017)... ... ... Talented host, actor Rob Lowe, is introducing a segment ... of "Success Files," which is an award-winning educational program broadcasted on PBS Member ... with passion and integrity. , Sciatica occurs when the sciatic nerve in the ...
(Date:10/12/2017)... ... October 12, 2017 , ... First ... compliance program management, will showcase a range of technology and learning solutions at ... (NCAL) Convention and Expo to be held October 14–18, 2017 at the Mandalay ...
(Date:10/12/2017)... Fla. (PRWEB) , ... October 12, 2017 , ... IsoComforter, ... therapy products, announced today the introduction of an innovative new design of the shoulder ... pad so you get maximum comfort while controlling your pain while using cold therapy. ...
(Date:10/12/2017)... ANGELES (PRWEB) , ... October 12, 2017 , ... ... Parsa Mohebi Hair Restoration, has recently contributed a medical article to the newly ... on cosmetictown.com. Dr. Mohebi’s article spotlights the hair transplant procedure known as ...
(Date:10/12/2017)... ... October 12, 2017 , ... Women-owned ... Michigan’s 2017 Best and Brightest in Wellness® by Best and Brightest. OnSite Wellness ... on Friday, Oct. 20 from 7:30 a.m. to 2 p.m. at the Henry ...
Breaking Medicine News(10 mins):
(Date:10/5/2017)... 2017  In response to the nationwide opioid ... Surgeons (AAOMS) released prescribing recommendations that urge ibuprofen ... as a first-line therapy to manage a patient,s ... Recognizing the value and importance of ... Prescribing: Acute and Postoperative Pain Management" stresses that ...
(Date:10/2/2017)... -- Eli Lilly and Company (NYSE: LLY ) ... of 2017 on Tuesday, October 24, 2017. Lilly will ... the investment community and media to further detail the ... begin at 9 a.m. Eastern time. Investors, media and ... the conference call through a link that will be ...
(Date:9/28/2017)... 2017 Cohen Veterans Bioscience and Early Signal ... wearable and home sensors for real-time monitoring of patients ... a nonprofit organization focused on disruptive health solutions for ... analytical system to record and integrate behavioral, cognitive, physiological ... ...
Breaking Medicine Technology: