Navigation Links
Help Desk Software Provider iSupport Software Announces Version 12.5
Date:8/4/2013

Vancouver, Washington (PRWEB) August 04, 2013

Help desk software provider iSupport Software announces Version 12.5, completing a 15-month development cycle that has re-envisioned the user experience. The release adds powerful functionality with a HTML5-based client, branded support interfaces for smart phones and tablets, and cloud deployment on Amazon Web Services. iSupport can now meet the needs of business to consumer (B2C) companies providing support to millions of mobile users.

"When we released version 11 fifteen months ago many people wondered what we were doing replacing our End User Desktop with the Social Client. Today, everyone is touting their social abilities. We have advanced our 'social vision' in 12.5, supporting desktop, tablet, and mobile users with device-specific interfaces and a host of tools from news feeds, self-help guides, discussion forums, graphs, chat, and custom designed forms. There is not a more collaborative end user support tool on the market. And the brandability is just amazing for an off-the-shelf application. Every icon, color, logo, label, form - it can all be customized by our customers. It’s absolutely an amazing tool. And that’s just the user experience - don't forget we have 14 years of feature development in version 12.5. Typically you get beauty or brawn, but 12.5 has both," said Daren Nelson, Founder and CEO of iSupport.

Apart from the user experience new features include leaderboards (gamification), third party integrations for chat and web meetings, routing and rule enhancements, Social Client Editor (a super user that can open, update, and close tickets at a department level via the Social Client) functionality, addition of problem, change, asset and knowledge functionality to the mobile client, iOS chat, opportunity management, and more.

iSupport can be deployed out of the box or utilized as a tool kit that can be customized as part of a larger customer service vision. iSupport provides a robust set of tools for incident management and service desk support including knowledge management, reporting, live customer chat and collaboration, and mobile clients as well as security and administration, asset management, and problem management. It is available as an on premise solution or as a hosted solution through Amazon Web Services.

iSupport is the oldest continually operating provider of help desk software and customer support solutions in the world. For more information on iSupport products, go to http://www.iSupport.com or call 1-888-494-7638.

iSupport® is a registered trademark of Groupware Incorporated. Other parties' trademarks or service marks are the property of their respective owners and should be treated as such.

Read the full story at http://www.prweb.com/releases/2013/8/prweb10993171.htm.


'/>"/>
Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. Lung nodule matching software dramatically increases radiologists efficiency
2. MTSS-mba Membership Benefits Administration Software for Private and Taft-Hartley Employee Benefit Funds Releases New Pension Modules
3. New software helps reveal patterns in space and time
4. Scientists decode software instructions of aggressive leukemia cells
5. Cambridge software improves quality of sound for hearing aid users
6. PVI Solar Installs The Largest Solar Powered Sign In The U.S. For A St. Petersburg, Florida Based Software Firm, Clairfire
7. Evident Dental Laboratory Management Software Prepares US Dental Labs for New Medical Devices Tax Starting January 1st, 2013
8. GLOBODOX (Enterprise Document Management Software) Launches Contest for Legal Experts to Define Technology Challenges Expected in 2013
9. UH Case Medical Center & Reach Ventures form Socrates Analytics to market hospital data software
10. Tennessee Dental Association and Succeed Management Solutions Partner to Deliver New Safety Software Solution for Tennessee Dentists
11. EzW2 Software From Halfpricesoft.com Updated To Accelerate Tax Reporting For Startups
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:6/26/2016)... ... ... Pixel Film Studios Released ProSlice Levels, a Media Slicing Effect Plugin ... whole new perspective by using the title layers in ProSlice Levels to split-up ... Levels contains over 30 Different presets to choose from. FCPX users can ...
(Date:6/25/2016)... Austin, TX (PRWEB) , ... June 25, 2016 , ... ... Fellow of the American College of Mohs Surgery and to Dr. Russell Peckham for ... popular and highly effective treatment for skin cancer. The selective fellowship in Mohs Micrographic ...
(Date:6/25/2016)... (PRWEB) , ... June 25, 2016 , ... ... athletes and non-athletes recover from injury. Recently, he has implemented orthobiologic procedures as ... City area —Johnson is one of the first doctors to perform the treatment. ...
(Date:6/24/2016)... (PRWEB) , ... June 24, 2016 , ... June 19, ... the dangers associated with chronic pain and the benefits of holistic treatments, Serenity ... who are suffering with Sickle Cell Disease. , Sickle Cell Disease (SCD) is a ...
(Date:6/24/2016)... Diego, CA (PRWEB) , ... June 24, 2016 , ... ... with the American Cancer Society and the Road To Recovery® program to drive cancer ... to seniors and other adults to ensure the highest quality of life and ongoing ...
Breaking Medicine News(10 mins):
(Date:6/24/2016)... June 24, 2016   Pulmatrix, Inc ., (NASDAQ: ... innovative inhaled drugs, announced today that it was added ... reconstituted its comprehensive set of U.S. and global ... is an important milestone for Pulmatrix," said Chief Executive ... awareness of our progress in developing drugs for crucial ...
(Date:6/23/2016)... -- Any dentist who has made an implant supported denture ... of them do not even offer this as a viable ... costs involved. And those who ARE able to offer that ... cost that the majority of today,s patients would not be ... , founder of Dental Evolutions Inc. and inventor of Implanova ...
(Date:6/23/2016)... , June 23, 2016 ... CAPR ), a biotechnology company focused on ... today announced that patient enrollment in its ongoing ... Duchenne) has exceeded 50% of its 24-patient target. ... in the third quarter of 2016, and to ...
Breaking Medicine Technology: