Navigation Links
Help Desk Software Provider iSupport Software Announces Version 12.5
Date:8/4/2013

Vancouver, Washington (PRWEB) August 04, 2013

Help desk software provider iSupport Software announces Version 12.5, completing a 15-month development cycle that has re-envisioned the user experience. The release adds powerful functionality with a HTML5-based client, branded support interfaces for smart phones and tablets, and cloud deployment on Amazon Web Services. iSupport can now meet the needs of business to consumer (B2C) companies providing support to millions of mobile users.

"When we released version 11 fifteen months ago many people wondered what we were doing replacing our End User Desktop with the Social Client. Today, everyone is touting their social abilities. We have advanced our 'social vision' in 12.5, supporting desktop, tablet, and mobile users with device-specific interfaces and a host of tools from news feeds, self-help guides, discussion forums, graphs, chat, and custom designed forms. There is not a more collaborative end user support tool on the market. And the brandability is just amazing for an off-the-shelf application. Every icon, color, logo, label, form - it can all be customized by our customers. It’s absolutely an amazing tool. And that’s just the user experience - don't forget we have 14 years of feature development in version 12.5. Typically you get beauty or brawn, but 12.5 has both," said Daren Nelson, Founder and CEO of iSupport.

Apart from the user experience new features include leaderboards (gamification), third party integrations for chat and web meetings, routing and rule enhancements, Social Client Editor (a super user that can open, update, and close tickets at a department level via the Social Client) functionality, addition of problem, change, asset and knowledge functionality to the mobile client, iOS chat, opportunity management, and more.

iSupport can be deployed out of the box or utilized as a tool kit that can be customized as part of a larger customer service vision. iSupport provides a robust set of tools for incident management and service desk support including knowledge management, reporting, live customer chat and collaboration, and mobile clients as well as security and administration, asset management, and problem management. It is available as an on premise solution or as a hosted solution through Amazon Web Services.

iSupport is the oldest continually operating provider of help desk software and customer support solutions in the world. For more information on iSupport products, go to http://www.iSupport.com or call 1-888-494-7638.

iSupport® is a registered trademark of Groupware Incorporated. Other parties' trademarks or service marks are the property of their respective owners and should be treated as such.

Read the full story at http://www.prweb.com/releases/2013/8/prweb10993171.htm.


'/>"/>
Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. Lung nodule matching software dramatically increases radiologists efficiency
2. MTSS-mba Membership Benefits Administration Software for Private and Taft-Hartley Employee Benefit Funds Releases New Pension Modules
3. New software helps reveal patterns in space and time
4. Scientists decode software instructions of aggressive leukemia cells
5. Cambridge software improves quality of sound for hearing aid users
6. PVI Solar Installs The Largest Solar Powered Sign In The U.S. For A St. Petersburg, Florida Based Software Firm, Clairfire
7. Evident Dental Laboratory Management Software Prepares US Dental Labs for New Medical Devices Tax Starting January 1st, 2013
8. GLOBODOX (Enterprise Document Management Software) Launches Contest for Legal Experts to Define Technology Challenges Expected in 2013
9. UH Case Medical Center & Reach Ventures form Socrates Analytics to market hospital data software
10. Tennessee Dental Association and Succeed Management Solutions Partner to Deliver New Safety Software Solution for Tennessee Dentists
11. EzW2 Software From Halfpricesoft.com Updated To Accelerate Tax Reporting For Startups
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:3/24/2017)... ... March 24, 2017 , ... In just two ... Frame vertical micro-veggies garden on Kickstarter . Surpassing the $100,000 milestone so ... nearly 2,000 consumers (and counting) already backing the campaign. , “We are ...
(Date:3/24/2017)... ... March 24, 2017 , ... Viewers who like to educate themselves ... facts, cultural practices, goods, services, and societal issues tend to appreciate and love the ... popular practice of utilizing running events for causes around the world. , ...
(Date:3/24/2017)... ... March 24, 2017 , ... “End Time GPS”: a dauntless ... interrelate. “End Time GPS” is the creation of published author, Wesley Gerboth, a ... on military munitions and space-vehicle projects. Now, at age ninety-one, he shares the Wisdom ...
(Date:3/23/2017)... ... March 23, 2017 , ... A recent report from the National Council on ... The NCTQ report suggests, based on a review of GPA and SAT/ACT requirements at ... in the U.S. It argues that this higher bar should be set by states, ...
(Date:3/23/2017)... ... March 23, 2017 , ... The IoT (Internet of Things) is revolutionizing ... a huge impact on businesses and individual consumers alike. Laboratories can maximize their ... a value anywhere from $4 trillion to $11 trillion dollars by the year 2025. ...
Breaking Medicine News(10 mins):
(Date:3/24/2017)... March 24, 2017 New England Pediatric Device ... an award including funding and in-kind service towards the ... "Making blood draws less traumatic for ... whole hospital experience better.  We,re looking forward to working ... help improve care for the kids we treat," said ...
(Date:3/24/2017)... 2017 Research and Markets has announced ... Consumer Strategies" report to their offering. ... Pain Management in ... treat their physical pain, emphasizing consumer survey analysis, including trends ... and adults who have selected illnesses/conditions strongly associated with physical ...
(Date:3/24/2017)... 2017 ShangPharma, a leading life ... drug development and discovery services, technology, and ... announced today the intent for a strategic ... consolidating the Contract Research Organizations (CRO) and ... These entities include ChemPartner Shanghai, ChemPartner Fengxian, ...
Breaking Medicine Technology: