Navigation Links
Heartland Health Named 2009 Baldrige Award Recipient

SOUTH BEND, Ind., Dec. 21 /PRNewswire/ -- Heartland Health (HH) in St. Joseph, Missouri was recently named a 2009 Malcolm Baldrige National Quality Award recipient. HH was one of only two organizations to receive this award in the health care category. HH has been a Press Ganey partner for nearly 10 years. Some of the reasons HH received the Baldrige Award include:

  • They have achieved 90 percent ratings in overall outpatient satisfaction and in key drivers of outpatient satisfaction between 2006 and 2009.
  • As part of a three-tier approach, HH focuses on improving community health through collaboration with community stakeholders in the HH Strategic Planning Process, addressing seven public health areas: Healthy Kids, Deliberate Safety, Healthy/Active Elderly, Community-Wide Mental Health, Optimal Cost and Access to Health Care, Healthy Lifestyles, and Health Management.
  • HH has received numerous recognitions for its outstanding accomplishments, including being twice recognized with the Missouri State Quality Award.

"We're very proud to have received the Baldrige Award this year," said Carolyn Paden, vice president of surgical services at Heartland Health. "We have worked very hard to continue to provide quality care to all of our patients, and Press Ganey has helped us reach our goals. Most importantly, they have helped us improve patient flow, which was an integral part of why we received this award."

In June, it was announced that there were a total of 42 Baldrige Award applications this year in the health care category. In September, the panel of judges selected a total of eight health care applicants to receive site visits. All of the applicants were evaluated rigorously by an independent board of examiners in seven areas: leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; process management; and results.

"We would like to congratulate Heartland Health on this outstanding achievement," said Richard Siegrist, president and CEO of Press Ganey Associates. "The Malcolm Baldrige National Quality Award is one of the most prestigious awards an organization can receive, and Heartland is definitely deserving of this award as they have worked extremely hard to improve their organization in order to better care for patients and improve the health of the community."

The 2009 Baldrige Award recipients are expected to be presented with their awards in a ceremony in Washington, D.C., next year.

More information on how Press Ganey helped Heartland Health improve patient flow can be found at

The Malcolm Baldrige National Quality Award

Named after Malcolm Baldrige, the 26th Secretary of Commerce, the Baldrige Award was established by Congress in 1987 to enhance the competitiveness and performance of U.S. businesses. Originally, three types of organizations were eligible: manufacturers, service companies and small businesses. Congress expanded the program in 1999 to include education and health care organizations, and again in 2007 to include nonprofit organizations (including charities, trade and professional associations, and government agencies). The award promotes excellence in organizational performance, recognizes the achievements and results of U.S. organizations, and publicizes successful performance strategies. The award is not given for specific products or services. Since 1988, 80 organizations have received Baldrige Awards.

Heartland Health

Heartland Health is an integrated health delivery system, which includes a Heartland Regional Medical Center, Heartland Clinic, Heartland Foundation and a Community Health Improvement Solutions. Founded in St. Joseph in 1984, Heartland seeks to improve the health of area individuals and communities and to provide the right care, at the right time, in the right place, at the right cost with outcomes second to none. Commitment to this mission has enabled Heartland Health to become the leader in health care in a 21-county area of northwest Missouri, northeast Kansas and southeast Nebraska. Providing exceptional care and service in an honest, respectful, trustworthy and caring manner is simply the way Heartland operates.

Press Ganey Associates, Inc.

For more than 20 years, Press Ganey has been committed to providing insight that allows health care organizations to improve the quality of care they provide while improving their bottom-line results. The company offers the largest comparative customer feedback databases, actionable data, solution resources, and unparalleled consulting and customer service. Press Ganey currently partners with more than 10,000 health care facilities--including over 40% of U.S. hospitals--to measure and improve the quality of their care. As of 2009, Press Ganey has 9 of 11 Baldrige Award winners as clients. For more information visit

SOURCE Press Ganey Associates, Inc.

SOURCE Press Ganey Associates, Inc.
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. United Heartland Group Program Earns Record Dividend
2. Heartland Information Services Announces Alliance with M*Modal
3. American Italian Pasta Company Extends Line of Healthier Pastas With Heartland(R) Perfect Balance
4. Vikings Wide Receiver Bernard Berrian Pledges Up to $10,000 to Second Harvest Heartland; Challenges the Community and Fellow Vikings to Help Feed the Hungry This Holiday Season
5. Second Harvest Heartland, Feeding America, General Mills, and The Biggest Loser Team to Help Community Lose Weight and Raise Funds to Feed the Hungry
6. Heartland Dental Care, Inc. Adds Seven Dental Practices in Fourth Quarter 2008
7. Heartland Information Services Moves Up to 2nd Place in National Survey for Outsourced Transcription
8. Ecolab to Support Second Harvest Heartland Hunger Relief Efforts
9. Heartland Dental Care Serves More Than 800 Children in Honor of National Give Kids A Smile(R)
10. Heartland Dental Care, Inc. Adds Eight Dental Practices In First Quarter 2009
11. Second Harvest Heartland Honors Hunger Hero David Nasby
Post Your Comments:
(Date:6/26/2016)... Clarkston, Michigan (PRWEB) , ... June 26, 2016 ... ... respect to fertility once they have been diagnosed with endometriosis. These women need ... but they also require a comprehensive approach that can help for preservation of ...
(Date:6/25/2016)... ... June 25, 2016 , ... "With 30 hand-drawn hand gesture animations, FCPX ... Austin - CEO of Pixel Film Studios. , ProHand Cartoon’s package transforms over ... Cut Pro X . Simply select a ProHand generator and drag it above media ...
(Date:6/25/2016)... ... , ... On Friday, June 10, Van Mitchell, Secretary of the Maryland Department ... in recognition of their exemplary accomplishments in worksite health promotion. , The Wellness at ... Wellness Symposium at the BWI Marriott in Linthicum Heights. iHire was one of 42 ...
(Date:6/24/2016)... ... ... June 19, 2016 is World Sickle Cell Observance Day. In an effort ... holistic treatments, Serenity Recovery Center of Marne, Michigan, has issued a pain ... Disease (SCD) is a disorder of the red blood cells, which can cause episodes ...
(Date:6/24/2016)... (PRWEB) , ... June 24, 2016 , ... ... now offering micro-osteoperforation for accelerated orthodontic treatment. Dr. Cheng has extensive experience with ... Damon brackets , AcceleDent, and accelerated osteogenic orthodontics. , Micro-osteoperforation is a ...
Breaking Medicine News(10 mins):
(Date:6/23/2016)... 23, 2016 Research and Markets ... Market by Type (Organic Chemical (Sugar, Petrochemical, Glycerin), Inorganic ... Coating, Parenteral) - Global Forecast to 2021" report ... The global pharmaceutical excipients market is projected to ... of 6.1% in the forecast period 2016 to 2021. ...
(Date:6/23/2016)... -- Roche (SIX: RO, ROG; OTCQX: RHHBY) announced that ... PCT (procalcitonin) assay as a dedicated testing solution for ... clearance, Roche is the first IVD company in the ... risk assessment and management. PCT is a ... in blood can aid clinicians in assessing the risk ...
(Date:6/23/2016)... ANGELES , June 23, 2016 ... CAPR ), a biotechnology company focused ... therapeutics, today announced that patient enrollment in its ... in Duchenne) has exceeded 50% of its 24-patient ... enrollment in the third quarter of 2016, and ...
Breaking Medicine Technology: