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Heartland Health Named 2009 Baldrige Award Recipient

SOUTH BEND, Ind., Dec. 21 /PRNewswire/ -- Heartland Health (HH) in St. Joseph, Missouri was recently named a 2009 Malcolm Baldrige National Quality Award recipient. HH was one of only two organizations to receive this award in the health care category. HH has been a Press Ganey partner for nearly 10 years. Some of the reasons HH received the Baldrige Award include:

  • They have achieved 90 percent ratings in overall outpatient satisfaction and in key drivers of outpatient satisfaction between 2006 and 2009.
  • As part of a three-tier approach, HH focuses on improving community health through collaboration with community stakeholders in the HH Strategic Planning Process, addressing seven public health areas: Healthy Kids, Deliberate Safety, Healthy/Active Elderly, Community-Wide Mental Health, Optimal Cost and Access to Health Care, Healthy Lifestyles, and Health Management.
  • HH has received numerous recognitions for its outstanding accomplishments, including being twice recognized with the Missouri State Quality Award.

"We're very proud to have received the Baldrige Award this year," said Carolyn Paden, vice president of surgical services at Heartland Health. "We have worked very hard to continue to provide quality care to all of our patients, and Press Ganey has helped us reach our goals. Most importantly, they have helped us improve patient flow, which was an integral part of why we received this award."

In June, it was announced that there were a total of 42 Baldrige Award applications this year in the health care category. In September, the panel of judges selected a total of eight health care applicants to receive site visits. All of the applicants were evaluated rigorously by an independent board of examiners in seven areas: leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; process management; and results.

"We would like to congratulate Heartland Health on this outstanding achievement," said Richard Siegrist, president and CEO of Press Ganey Associates. "The Malcolm Baldrige National Quality Award is one of the most prestigious awards an organization can receive, and Heartland is definitely deserving of this award as they have worked extremely hard to improve their organization in order to better care for patients and improve the health of the community."

The 2009 Baldrige Award recipients are expected to be presented with their awards in a ceremony in Washington, D.C., next year.

More information on how Press Ganey helped Heartland Health improve patient flow can be found at

The Malcolm Baldrige National Quality Award

Named after Malcolm Baldrige, the 26th Secretary of Commerce, the Baldrige Award was established by Congress in 1987 to enhance the competitiveness and performance of U.S. businesses. Originally, three types of organizations were eligible: manufacturers, service companies and small businesses. Congress expanded the program in 1999 to include education and health care organizations, and again in 2007 to include nonprofit organizations (including charities, trade and professional associations, and government agencies). The award promotes excellence in organizational performance, recognizes the achievements and results of U.S. organizations, and publicizes successful performance strategies. The award is not given for specific products or services. Since 1988, 80 organizations have received Baldrige Awards.

Heartland Health

Heartland Health is an integrated health delivery system, which includes a Heartland Regional Medical Center, Heartland Clinic, Heartland Foundation and a Community Health Improvement Solutions. Founded in St. Joseph in 1984, Heartland seeks to improve the health of area individuals and communities and to provide the right care, at the right time, in the right place, at the right cost with outcomes second to none. Commitment to this mission has enabled Heartland Health to become the leader in health care in a 21-county area of northwest Missouri, northeast Kansas and southeast Nebraska. Providing exceptional care and service in an honest, respectful, trustworthy and caring manner is simply the way Heartland operates.

Press Ganey Associates, Inc.

For more than 20 years, Press Ganey has been committed to providing insight that allows health care organizations to improve the quality of care they provide while improving their bottom-line results. The company offers the largest comparative customer feedback databases, actionable data, solution resources, and unparalleled consulting and customer service. Press Ganey currently partners with more than 10,000 health care facilities--including over 40% of U.S. hospitals--to measure and improve the quality of their care. As of 2009, Press Ganey has 9 of 11 Baldrige Award winners as clients. For more information visit

SOURCE Press Ganey Associates, Inc.

SOURCE Press Ganey Associates, Inc.
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