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HealthLine Systems' Celebrates 27 Years of Innovation for Healthcare Contact Centers
Date:8/21/2013

San Diego, California (PRWEB) August 21, 2013

2013 commemorates HealthLine Systems’ 27th year of bringing fresh contact center solutions to healthcare with a series of industry firsts: the first integrated physician and service referral solution, the first revenue reconciliation tool, the first automated telephonic and direct mail outbound solution, the first software to offer clinical guideline protocols from world-renowned Cleveland Clinic, the first Internet-based physician-finder and class registration application, and the first fully Web-enabled contact center solution with a Web-browser user interface.

HealthLine Systems’ CEO Dan Littrell commented, "We are proud of our record of innovation to help clients address pressing challenges in a complex industry. Today’s EchoAccess solution enables improved access to care and provides meaningful tools to improve population health."

EchoAccess supports population health improvement

Reduce avoidable readmissions with outbound call queuing and documentation system for discharge follow-up calls; triage to clinically appropriate care; streamline transitions of care; provide personalized navigation; eliminate roadblocks to care with shorter appointment wait times; support one-call preregistration; reduce call processing time; document kept appointments; deploy physician-to-physician consult with one-call physician access to specialists; and protect tax-exempt status by documenting non-compensated community benefit.

A quarter century of HealthLine Systems’ innovations for call centers

PhysicianLine™

  •     First installed in early 1986; Automated physician referral

ServiceLine™

  •     First to market, released in late 1986; Automated healthcare services/class referral

MarketLine™


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