Navigation Links
Happy Employees Lead to Healthier Patients
Date:8/5/2009

Forum for People Performance Management and Measurement white paper examines link in hospital industry between employee satisfaction and patient care quality

NAPERVILLE, Ill., Aug. 5 /PRNewswire-USNewswire/ -- While the nation's health care industry invests hundreds of billions of dollars each year in new technology and infrastructure to care for an increasingly aging population, its most important investment should be in its people, according to a new white paper published by the Forum for People Performance Management and Measurement.

The paper, "The Relationship between Employee Satisfaction and Hospital Patient Experiences," is based on extensive research commissioned by the FORUM, and conducted by The University of Wisconsin and Northwestern University at a major New York City hospital.

"In the health care industry, as in other service-related businesses, having engaged, empowered, loyal employees can lead to increased retention, lower costs, enhanced reputation, and a profitable business picture," said Forum President Michelle M. Smith, CPIM, CRP, vice president, business development, O.C. Tanner Company. "And now, we are finding that having satisfied employees leads to higher quality of patient care and overall better patient experiences."

Some key findings from the study, found at www.performanceforum.org, include:

  • Patients that have higher levels of satisfaction are most likely to recommend the hospital to others when they are treated by highly-satisfied employees. Word of mouth, more than any other source of marketing promotion, is a primary driver in patient care decisions.
  • As the popularity of electronic testing and monitoring expands, health care employees, more than ever, need to exercise "the personal touch" in caring for patients.
  • In addition to what health care workers do, emphasis needs to be placed on how employees feel about what they do. Patient experiences will not be good if employees are not happy.

Forum Managing Director Annalisa Jacobs stated that this new white paper is just one of the FORUM's activities related to its mission of researching and sharing information that helps businesses understand the role of people in their organizations. Another effort underway is planning for its second annual Think Tank, Who's in Charge Now? Thriving in an Employee Led Economy, on Wed., Oct. 14, 2009 in Chicago.

Reader comments on the new white paper and health care industry experiences with people-based performance strategies are welcomed. The white paper may be accessed at http://www.performanceforum.org/White_Papers.21.0.html. For those seeking the white paper's 31-page research report, contact Managing Director Annalisa Jacobs at (630) 369-7780 or via e-mail at: annalisa@performanceforum.org.

The Forum for People Performance Management and Measurement (www.performanceforum.org) is a research center within the Medill Integrated Marketing Communications (IMC) graduate program at Northwestern University. A central objective of the Forum is to develop and disseminate knowledge about communications, motivation and management so that businesses can better design, implement and manage people-based initiatives for inside and outside an organization.


'/>"/>
SOURCE The Forum for People Performance Management and Measurement
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. Despite grumbling, most Americans say they are happy at work
2. Most patients who have male-to-female sex-change surgery are happy, despite complications
3. A Happy Halloween Means Safety First
4. A Happy New You in the New Year
5. Be Healthy Be Happy(TM) with the Motherhood(R) Maternity and March of Dimes(R) Bracelet
6. Is your dating partner happy?
7. Smoking doesnt make you happy
8. Happy Marriage, Happy Heart
9. Give and Be Happy
10. Massage Chairs Promote Comfort and Happy Dads for Fathers Day
11. For Women, a Happy Marriage Means Sweet Dreams
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:5/26/2016)... ... 26, 2016 , ... MadgeTech will be showcasing its line of data ... Hampshire at the MadgeTech headquarters. With products sold in more than 100 countries around ... including NASA. , In 2012, NASA strategically set up 17 RHTemp101A MadgeTech ...
(Date:5/26/2016)... (PRWEB) , ... May 26, 2016 , ... ... Retinal Degeneration” for the Foundation Fighting Blindness, Long Island Chapter on June 4, ... the public. , Dr. Maisel, founder of Retina Group of New York ...
(Date:5/26/2016)... ... ... to provide hair restoration information to the widest possible audience, Dr. Parsa Mohebi is making ... app. Dr. Mohebi, the founder of Parsa Mohebi Hair Restoration, is making all of his ... says, “The positive response to the Snapchat videos we started last month has been overwhelming. ...
(Date:5/26/2016)... (PRWEB) , ... May 26, 2016 , ... ... of healthcare supply chain solutions, today announced the organization has earned its ISO ... international standards and is compliant with all rules and policies associated with ISO ...
(Date:5/26/2016)... Tampa, Fla. (PRWEB) , ... May 26, 2016 , ... ... Center (AHEC) to host a six-week smoking cessation class starting June 6 at their ... AHEC’s website, http://www.gnahec.org . , Additionally, the Lung Institute has created a free ...
Breaking Medicine News(10 mins):
(Date:5/27/2016)... Amarantus BioScience Holdings, Inc. (OTCQX: AMBS), ... Neurology and Orphan Diseases, today announced that President & CEO ... conferences: SeeThru Equity MicroCap Conference   ... City , NY When: Tuesday, May 31 st ... Where: Grand Hyatt Hotel, 109 East 42 nd ...
(Date:5/26/2016)... -- TARE (Transarterial Radio-embolization) Using Yttrium-90 ... Overall Decreased Use of Hospital Resource ... healthcare company, has today announced the publication of ... ISPOR (International Society for Pharmacoeconomics and Outcomes Research), ... yttrium-90 glass microspheres is associated with cost savings ...
(Date:5/25/2016)... 2016 According to a new ... 2D, 4D), by Therapeutic Area (Oncology, Cosmeceutical/Plastic Surgery), by ... Device Manufacturers, Hospitals/ Clinics) - Forecast to 2021", published ... Market for the forecast period of 2016 to 2021. ... by 2021 from USD 117.3 Million in 2016, at ...
Breaking Medicine Technology: