Navigation Links
Happy Employees Lead to Healthier Patients
Date:8/5/2009

Forum for People Performance Management and Measurement white paper examines link in hospital industry between employee satisfaction and patient care quality

NAPERVILLE, Ill., Aug. 5 /PRNewswire-USNewswire/ -- While the nation's health care industry invests hundreds of billions of dollars each year in new technology and infrastructure to care for an increasingly aging population, its most important investment should be in its people, according to a new white paper published by the Forum for People Performance Management and Measurement.

The paper, "The Relationship between Employee Satisfaction and Hospital Patient Experiences," is based on extensive research commissioned by the FORUM, and conducted by The University of Wisconsin and Northwestern University at a major New York City hospital.

"In the health care industry, as in other service-related businesses, having engaged, empowered, loyal employees can lead to increased retention, lower costs, enhanced reputation, and a profitable business picture," said Forum President Michelle M. Smith, CPIM, CRP, vice president, business development, O.C. Tanner Company. "And now, we are finding that having satisfied employees leads to higher quality of patient care and overall better patient experiences."

Some key findings from the study, found at www.performanceforum.org, include:

  • Patients that have higher levels of satisfaction are most likely to recommend the hospital to others when they are treated by highly-satisfied employees. Word of mouth, more than any other source of marketing promotion, is a primary driver in patient care decisions.
  • As the popularity of electronic testing and monitoring expands, health care employees, more than ever, need to exercise "the personal touch" in caring for patients.
  • In addition to what health care workers do, emphasis needs to be placed on how employees feel about what they do. Patient experiences will not be good if employees are not happy.

Forum Managing Director Annalisa Jacobs stated that this new white paper is just one of the FORUM's activities related to its mission of researching and sharing information that helps businesses understand the role of people in their organizations. Another effort underway is planning for its second annual Think Tank, Who's in Charge Now? Thriving in an Employee Led Economy, on Wed., Oct. 14, 2009 in Chicago.

Reader comments on the new white paper and health care industry experiences with people-based performance strategies are welcomed. The white paper may be accessed at http://www.performanceforum.org/White_Papers.21.0.html. For those seeking the white paper's 31-page research report, contact Managing Director Annalisa Jacobs at (630) 369-7780 or via e-mail at: annalisa@performanceforum.org.

The Forum for People Performance Management and Measurement (www.performanceforum.org) is a research center within the Medill Integrated Marketing Communications (IMC) graduate program at Northwestern University. A central objective of the Forum is to develop and disseminate knowledge about communications, motivation and management so that businesses can better design, implement and manage people-based initiatives for inside and outside an organization.


'/>"/>
SOURCE The Forum for People Performance Management and Measurement
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. Despite grumbling, most Americans say they are happy at work
2. Most patients who have male-to-female sex-change surgery are happy, despite complications
3. A Happy Halloween Means Safety First
4. A Happy New You in the New Year
5. Be Healthy Be Happy(TM) with the Motherhood(R) Maternity and March of Dimes(R) Bracelet
6. Is your dating partner happy?
7. Smoking doesnt make you happy
8. Happy Marriage, Happy Heart
9. Give and Be Happy
10. Massage Chairs Promote Comfort and Happy Dads for Fathers Day
11. For Women, a Happy Marriage Means Sweet Dreams
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:6/26/2016)... ... June 26, 2016 , ... Pixel Film Studios Released ProSlice Levels, a Media ... give their videos a whole new perspective by using the title layers in ... Studios. , ProSlice Levels contains over 30 Different presets to choose from. ...
(Date:6/26/2016)... (PRWEB) , ... June 26, 2016 , ... ... fertility once they have been diagnosed with endometriosis. These women need a treatment ... also require a comprehensive approach that can help for preservation of fertility and ...
(Date:6/25/2016)... ... June 25, 2016 , ... The temporary closing of Bruton Memorial Library on June 21 ... brings up a new, often overlooked aspect of head lice: the parasite’s ability to live ... not a common occurrence, but a necessary one in the event that lice have simply ...
(Date:6/25/2016)... ... 2016 , ... As a lifelong Southern Californian, Dr. Omkar Marathe earned his ... David Geffen School of Medicine at UCLA. He trained in Internal Medicine at Scripps ... in hematology/oncology at the UCLA-Olive View-Cedars Sinai program where he had the opportunity to ...
(Date:6/25/2016)... Montreal, Canada (PRWEB) , ... June 25, 2016 , ... ... the pursuit of success. In terms of the latter, setting the bar too high ... low, risk more than just slow progress toward their goal. , Research from ...
Breaking Medicine News(10 mins):
(Date:6/23/2016)... 23, 2016 Any dentist who has made an ... current process. Many of them do not even offer this ... and high laboratory costs involved. And those who ARE able ... such a high cost that the majority of today,s patients ... Parsa Zadeh , founder of Dental Evolutions Inc. and ...
(Date:6/23/2016)... 2016 Capricor Therapeutics, Inc. ... biotechnology company focused on the discovery, development and ... enrollment in its ongoing randomized HOPE-Duchenne clinical trial ... of its 24-patient target. Capricor expects the trial ... of 2016, and to report top line data ...
(Date:6/23/2016)... 23, 2016  Astellas today announced the establishment of Astellas Farma Colombia (AFC), a new affiliate with operations headquartered ... Latin America . ... ... ... ...
Breaking Medicine Technology: