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HR Metrics From the Field: Outsourcing The Right Processes for Better Efficiencies

CHAPEL HILL, N.C., Dec. 4 /PRNewswire/ -- HR is still among the most outsourced functions within an organization. But one solution does not fit all. Human resources managers need to be cautious in relying solely on outsourcing for productivity improvements, according to information from the benchmarking corporation Best Practices, LLC which can be found in the research study "Achieving HR Administration Excellence -- Shared Services, Outsourcing and Cost Reduction" (

For instance, even though 73% of companies outsource Employment Verification, companies that have internal processes for this HR function far outperformed those with outsourced processes.

This research study package provides a comprehensive, data-driven look at structure and staffing efficiency specific to HR records management, data support/shared services as well as Leave of Absence/FMLA programs for the most important HR functions. Metrics highlighted in this research bundle include:

-- HR Process Gap Analysis: A typical company at the benchmark average has

an overall performance gap of approximately 20 FTEs over a total of 10

important HR processes relative to high performing organizations.

-- HR Service Center Process Complexity: The level of rework and overall

cycle time is higher and the level of outsourcing is lower for more

complex HR processes such as the management of HR system tables and

large-scale data updates.

-- HR Staff Composition: More expensive labor accounts for the majority of

payroll -- HR Service Center staff is composed of HR Specialists (21%),

HR Generalists (15%) and managerial staff (10%).

To purchase the complete research study or to download many additional metrics in the complimentary research summary including sample findings and data charts at

Findings were compiled from surveys and interviews with HR executives at leading companies such as Agilent Technologies, Boeing, Coca-Cola, Convergys, Dell, General Electric, Motorola, Raytheon, Sprint and many more.

To drill down on the countless metrics presented in this report contact our Solution Specialists at (919) 403-0251 or

If this study does not meet your business needs, Best Practices has other research services that could meet your needs. Our customized client research can answer pressing business questions and provide actionable insights and best practices for future utilization.

Contact Cameron Tew, Manager of Research Operations at ctew@best-in- or at 919-767-9246 to learn more about custom research in HR and other business fields.


Best Practices, LLC, conducts work based on the simple yet profound principle that organizations can chart a course to superior economic performance by studying the best business practices, operating tactics and winning strategies of world-class companies.

SOURCE Best Practices, LLC
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