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H1N1 Vaccinations Jam Phone Lines -- Increased Demand for TimeCenter Online Scheduling Software
Date:11/12/2009

As the massive vaccination effort for H1N1 continues, a lot of clinics are baffled over the flood of phone calls that are coming in. Many providers now turn to online scheduling to solve the problems with busy signals and jammed phone lines.

(PRWEB) November 12, 2009 -- Many medical clinics avoid jammed phone lines by using online appointment scheduling by TimeCenter. As governments all over the world try to control the outburst of H1N1 swine flu, the pressure on medical clinics is rising.

An example of this is a call center responsible for scheduling H1N1 flu vaccination appointments for Frederick County Health Department, Maryland. The phone service shut down as it struggled to handle around 15,000 calls in an hour.

"I want to explore what is possible to avoid the threat of shutting down the phone company" said Dr. Barbara Brookmyer, county health officer about the incident.

According to Internetworldstats.com, 74% of US Residents have an access to an Internet connection. Medical clinics have found that online scheduling takes away lot of the risk involved with serving a extremely large group. By directing clients to make appointments online, it reduces the workload on the staff and makes administration easier.

TimeCenter is an appointment scheduling service that enables clinics to accept appointments online. Patients get reminders by text messages and emails which drastically reduces no-shows. A quick distribution of the vaccine is crucial for it to be effective. This is why it's so important that the scheduling service is fast to setup and get running.

"Setting up a service to accept appointments online is usually a matter of days. In TimeCenter it takes on average only 3 minutes and 36 seconds, based on our
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Source: PRWeb
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