Navigation Links
Groundbreaking Deloitte Survey Reveals Many U.S. Consumers Want Major Changes in Health Care Design, Delivery
Date:2/20/2008

Deloitte Center for Health Solutions study finds anxiety over financial preparedness; consumers say health care is a key issue in the upcoming

presidential election

WASHINGTON, Feb. 20 /PRNewswire/ -- American consumers want more from their health care system than they're currently getting - greater online connection to health care providers and medical records, customized insurance coverage and wider access to emerging innovations such as retail clinics, a new survey from Deloitte reveals.

(Photo: http://www.newscom.com/cgi-bin/prnh/20080220/CLW031 )

At the same time, they express anxiety about future health care costs - only 7 percent say they're adequately prepared financially - and increasingly search for alternative medicines and services that can save them money and offer convenience. But many also say they are willing to pay extra for wellness programs, and to support or consider tax increases to cover the uninsured.

The "2008 Survey of Health Care Consumers," a representative poll of more than 3,000 Americans between the ages of 18 and 75, was conducted by the Deloitte Center for Health Solutions (http://www.deloitte.com/us/healthcareconsumersurvey). It was directed by Paul Keckley, executive director of the Deloitte Center for Health Solutions, and William Copeland, Jr., national managing director of the Life Sciences and Health Care practice of Deloitte Consulting LLP.

"More than anything, the findings convince us that Americans no longer see themselves only as patients, but as consumers who want to take greater control of their health care," Keckley said. "Consumers will redefine our health care market, but how they do it is the most important strategic question the health care industry must answer."

Copeland said the survey's scope makes it one of the most thorough and comprehensive efforts to date to measure consumer attitudes, behaviors and unmet needs. "We believe these attitudes and consumer demands could have a transformative impact on the way health care services and products are developed," he said.

Among the survey's key findings:

- 93 percent say they are not well prepared for future health care costs

- 79 percent of consumers believe health care will be an important issue

in the 2008 election; 46 percent described it as one of the top three

issues affecting their vote

- 34 percent say they would use a retail clinic; 16 percent already have

- 60 percent want physicians to provide online access to medical records

and test results, and online appointment scheduling; one in four say

they would pay more for the service

- 1 in 3 consumers say they want more holistic/alternative therapies in

their treatment program

- 3 of 4 consumers want expanded use of in-home monitoring devices, and

online tools that would reduce need for visits and allow individuals

to be more active in their care

- 84 percent prefer generic drugs to name brands

- 29 percent support a tax increase to help cover the uninsured; another

34 percent say they would consider a tax hike

- 52 percent of consumers say they understand their insurance coverage;

only 8 percent understand their policies completely

- For additional findings, visit http://www.deloitte.com/us/consumerism/library

The way Americans think and behave in buying, managing and using their health care varies widely by gender, age group and cultural background, according to the survey. Women and men, for instance, have very different approaches to how they select and pay for their health care.

The Deloitte survey, however, found that consumer needs overall are basic -- better service, personalization, value - and that they want specific tools to customize the health services and insurance programs they use. Consumers are embracing innovation. Respondents said they wanted health plans to provide help with clinical decisions, not simply administrative services, and many want to customize their insurance with unique coverage and pricing features.

In addition, the survey revealed the consumer health care market is not homogenous; key distinctions exist within different groups. An analysis of the data found that the more than 3,000 respondents fell into six discrete segments, ranging from "content and compliant" consumers more accepting of the status quo to "out and about" health care shoppers who tend to be more independent and willing to try unconventional treatments.

Those factors taken together carry with them the potential for dramatic near-term change in the way U.S. doctors, hospitals, health plan administrators, drug makers and biotech companies operate, Keckley noted.

For general information on the survey, please contact Scott Ladd. For information on the Health Plans, Health Providers, and Life Sciences practices of Deloitte, please contact Marykate Reese.

Related Content

Findings: 2008 Survey of Health Care Consumers - http://www.deloitte.com/us/healthcareconsumersurvey

Resource Center: 2008 Survey of Health Care Consumers - http://www.deloitte.com/us/consumerism/media
Paul Keckley Bio - http://www.deloitte.com/us/PaulKeckley

Bill Copeland Bio - http://www.deloitte.com/us/BillCopeland

About Deloitte

As used in this document, "Deloitte" means Deloitte LLP. Please see http://www.deloitte.com/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

About the Deloitte Center for Health Solutions

The Deloitte Center for Health Solutions is part of Deloitte LLP. For more on the Center and its work, see http://www.deloitte.com/centerforhealthsolutions

For general information on the survey and the Center for Health Solutions, please contact Scott Ladd. For information on the Health Plans, Health Providers, and Life Sciences practices of Deloitte, please contact Marykate Reese.


'/>"/>
SOURCE Deloitte
Copyright©2008 PR Newswire.
All rights reserved

Related medicine news :

1. CleanRest(R) Announces a Groundbreaking Invention, The Worlds Cleanest Pillow(TM)
2. California Institute of Integral Studies Launches Groundbreaking Community Mental Health Program
3. Groundbreaking Study Reveals How Consumers Shop for Health Care
4. Video: BSP Pharma Inc. Announces Groundbreaking Findings from The Australian Centre for Complementary Medicine Education and Research Joint Health Clinical Study
5. Discovery Health Travels the World to Present the Groundbreaking Documentary - Diabetes: A Global Epidemic
6. SIRIUS Satellite Radio to Launch Doctor Radio, a Groundbreaking, 24/7 Health and Wellness Channel, in Partnership With NYU Medical Center
7. Groundbreaking Apo E Gene Diet Linked to Alzheimers Disease and Heart Disease Prevention
8. UC-Irvine scientists present groundbreaking research at Society for Neuroscience conference
9. Details of Oregon Wine Regions First Luxury Inn, Spa Revealed at Groundbreaking Ceremony
10. Prime Access Creates Groundbreaking Ads Targeting Urban Teens for the White Houses National Youth Anti-Drug Media Campaign
11. IVCC launches groundbreaking insecticide projects with Bayer and Syngenta
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:5/2/2016)... Milford, PA (PRWEB) , ... May 02, 2016 , ... ... now available at MilfordMD Cosmetic Dermatology Surgery & Laser Center, in Milford, Penn. “Patients ... the office, have their unwanted fat treated and go home or back to work ...
(Date:5/1/2016)... (PRWEB) , ... May 02, 2016 , ... ... search for original 1968 Jimi Hendrix Merriweather Post Pavilion in Columbia, Maryland concert ... Hendrix concert poster. The concert was held on August 16. According to Hawley, ...
(Date:5/1/2016)... ... , ... Good Circle Insurance Agency of Mission Viejo, California recently introduced a ... verity of health, life and injury policies and this new plan allows coverage for ... insurance plans don’t cover chiropractic care, so we decided to create this new plan ...
(Date:4/30/2016)... ... April 30, 2016 , ... Saturday, April ... veterinarians’ global impact on public health. The World Veterinary Association (WVA) and the ... year have selected continuing education with a One Health focus, which emphasizes how ...
(Date:4/29/2016)... ... April 30, 2016 , ... ... products, announces the Pick Up Springboard, an automotive invention that improves the storage ... industry is worth $162 billion," says Scott Cooper, CEO and Creative Director of ...
Breaking Medicine News(10 mins):
(Date:4/29/2016)... ORANGE COUNTY, Calif. , April 29, 2016 ... technology industry is projected to shift from systems ... can replace all types of modality CRT Medical ... set-up." Although there are a host of foreseeable ... a serious concern; will existing modalities have to ...
(Date:4/29/2016)... , April 29, 2016 ... Review, H1 2016" market research report that provides ... with comparative analysis at various stages, therapeutics assessment ... of administration (RoA) and molecule type, along with ... It also reviews key players involved in the ...
(Date:4/29/2016)... April 29, 2016 Acquisition ... Sciences, Product Development Capabilities in North ... Base . Indegene ( http://www.indegene.com ... the acquisition of Skura Corporation,s life science business. ... adaptive sales enablement technology for life science organizations ...
Breaking Medicine Technology: