Navigation Links
Global Investment Management Firm Deploys OnviSource TeleMonitor™ Cloud Services, a Next Generation, Automated Call Management, Monitoring and Recording Solution
Date:3/12/2019

OnviSource announced today that a global investment management company has deployed OnviSource TeleMonitor to automate management of calls for its investment analyst workforce, improve their productivity in accessing, monitoring and recording calls, and to reduce operating expenses. TeleMonitor empowers the firm’s analysts and administrators to transition from manual call management, legacy telephony, limited capacity, restricted capabilities in accessing and monitoring calls, and higher costs of operation to TeleMonitor cloud-based and automated features that are highly scalable and cost effective.

Conventional call recording and monitoring solutions lack automated call management capabilities. They monitor and record calls passively and statically. TeleMonitor, on the other hand, provides automated and schedule-driven call management to set up calls dynamically and securely, and to manage conferencing and distribution of calls to any specific list of users. Users can dynamically access and monitor individual calls or a community of calls, undetected.

Customers can easily and seamlessly overlay TeleMonitor cloud solution on their existing telephony and data infrastructure; hence, users can access and monitor from anywhere and at any time; resulting in a significant increase in capacity, productivity and usage. All calls and user transactions related to accessing and monitoring calls are systematically recorded and properly archived by TeleMonitor for easy retrieval. Big data from a high volume of recordings is managed through automated purging and archiving, thus preserving valuable IT resources.

“We are pleased to assist our client in their strategic transition to cloud and automation. Both are critical initiatives in any Digital Transformation strategy,” stated Art Yri, OnviSource CTO. “TeleMonitor is built on our ia.Enterprise platform that offers AI-driven solutions in customer experience management and robotic process automation, providing the investment firm with the option to utilize our Intellecta™ multichannel analytics, leverage their recorded data, and produce actionable intelligence and valuable insights for their analysts; as well as automating their business processes to improve productivity.”

TeleMonitor, as standalone or in combination with other ia.Enterprise automation and analytics solutions, addresses challenges faced by other financial markets, contact centers, media outlets, intelligence agencies and law enforcement.

About OnviSource
For more than a decade, OnviSource has enabled several hundred small-to-large companies across a broad range of industries to cost-effectively manage, automate and improve their customer experience and business processes by offering advanced solutions in multichannel data and media capture, unification, analysis, decision making and automation for their entire enterprise, including their contact centers, back offices and IT organizations.

OnviSource ia.Enterprise Intelligently Automated (IA) Solutions offer next-generation Workforce Optimization and Workforce Management (WFO/WFM), all-inclusive Teleservice Customer Engagement Management, Multichannel Customer Engagement Analytics, intelligently automated Customer Survey, Process Automation through Robotic Process Automation (RPA) and Intelligent Process Automation (IPA), and Intelligent Virtual Agent (IVA). The Company delivers its solutions as software products, cloud or Software-as-a-Service (SaaS), managed services, or any combination.

OnviSource’s special Advantage Plus Program assures solutions work for customers’ specific needs by offering a series of customer assistance programs with no obligations, including consultation, proof-of-concept, and hands-on operation assistance. OnviSource is headquartered in Plano, Texas (North Dallas area), with an additional operation center in Oklahoma.

Media Contact
Deborah Cromwell, Marketing Manager
OnviSource, Inc.
580.249.9405
deborah.cromwell@onvisource.com

Read the full story at https://www.prweb.com/releases/global_investment_management_firm_deploys_onvisource_telemonitor_cloud_services_a_next_generation_automated_call_management_monitoring_and_recording_solution/prweb16150398.htm.


'/>"/>
Source: PRWeb
Copyright©2019 Vocus, Inc.
All rights reserved


Related medicine news :

1. The Global Awards World’s Best Healthcare Advertising Hosts Celebrations in New York City & Sydney, Australia
2. Global Heart Valves and Transcatheter Valves Market 2012-2016
3. Global Antimicrobial Coatings Market 2012-2016 New Report Available at ReportsnReports.com
4. Medical Tourism Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast, 2013 - 2019
5. Haircare - Global Group of Eight (G8) Industry Guide
6. Biopharmaceuticals - A Global Market Overview
7. Global In Vitro Fertilization Market 2012-2016 New Research Report at ReportsnReports.com
8. Pacific Prime Clients with InterGlobal to see Lower Health Insurance Premiums in 2014
9. BCC Research Publishes a New Report on Global Markets for Influenza Products
10. Medical Disposables Market (Drug Delivery, Wound Management Products, Non-Woven Medical Disposables) – Global & US Industry Analysis and Trends To 2018
11. Global Blood Collection Systems Market 2012-2016: Worldwide Industry Share, Investment Trends, Growth, Size, Strategy and Forecast Research Report 2016
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:7/18/2019)... ... July 18, 2019 , ... LEAD Hospitality Group is preparing to participate in ... of Georgia. The event is scheduled to take place August 17, 2019 and will ... right under the King & Queen Buildings. LEAD Hospitality Group will be attending with ...
(Date:7/18/2019)... ... 2019 , ... Dr. Todd Britten says he and his staff try to ... brought to him by his patients. A recent news report highlighting a study that ... by patients in his Clearwater, Florida practice. Dental floss harmful studies (source: Harvard.edu) ...
(Date:7/18/2019)... LA JOLLA, Calif. (PRWEB) , ... July 18, 2019 , ... ... insight into their future children, announces a new publication titled, “ Accurate Fetal Sex ... Pregnancy & Child Birth. In the study, DNA blood samples were collected from 108 ...
(Date:7/17/2019)... ... July 17, 2019 , ... Guruji Mahendra Trivedi, founder of ... today’s issues affecting humanity at practical and spiritual levels. Guruji Mahendra Trivedi announces ... 20, 2019. , Guruji Mahendra Trivedi offers these powerful workshops to deepen the ...
(Date:7/17/2019)... ... July 17, 2019 , ... The Blackboard Catalyst Award in ... program. The honor is given to distance learning courses and programs that help ... honor institutions from around the world that produce exemplary educational and training opportunities. ...
Breaking Medicine News(10 mins):
(Date:7/17/2019)... ... 17, 2019 , ... Women’s Excellence is pleased to offer Natural Family Planning ... a method of birth regulation that is consistent with Catholic marriage vows by which ... the couple abstains from all sexual contact during the fertile time. To achieve pregnancy, ...
(Date:7/17/2019)... ... July 17, 2019 , ... Careers in emergency ... city southeast of Phoenix, Unitek EMT provides U.S. and international residents with an ... to pursue their dream careers without spending years in school. Over the course ...
(Date:7/13/2019)... UTAH (PRWEB) , ... July 12, 2019 , ... Meet the Pettys, Will and Jamie ... and were married in the St. George LDS Temple just six months later. , For ... on when they wanted to start growing their family. In 2015 the decision was made ...
Breaking Medicine Technology: