Navigation Links
Global Gathering for Contact Center Professionals to Focus On 'Thinking Forward - The Power of the Customer Experience' at ICMI's Annual Call Center Exhibition Conference and Expo, Oct. 5-9 in Las Vegas
Date:9/9/2009

PRINCETON, N.J., Sept. 9 /PRNewswire/ -- From October 5-9, contact center professionals from around the globe will converge at Las Vegas' Mandalay Bay Convention Center to attend the sixth annual 2009 ACCE Conference & Expo.

Produced by the International Customer Management Institute (ICMI), this year's event will focus on "Thinking Forward - The Power of the Customer Experience." Intensive, daylong pre-conference summits for financial services and healthcare contact centers, or centers with 50 or fewer seats have been added to this year's lineup. Pre-conference summits are included with All-Access or Premium conference packages.

ACCE 2009 will feature seven concurrent tracks of programming focusing in four key areas: people management, operational effectiveness, strategy and leadership, and technology.

"The ability to customize a program from a broad range of sessions provides universal value and appeal," said Joy Sobhani, Conference Director for ICMI Events. "Whether you're involved in contact centers, customer service, customer relationship management, help desks, channel support, human resources, marketing, business intelligence, customer data integration, enterprise services or IT/telecom, there's truly something for everyone at ACCE."

Keynote speakers will include author and psychologist Dr. Janet Lapp ("Leading at the Edge of Change"); Scott Deming, president, Scott Deming's ESP ("Creating the Ultimate Customer Experience"); and Lane Becker, president and co-founder, Get Satisfaction ("The Age of Social Media: Customer Service is the New Marketing").

Session leaders and panelists will address the challenges facing the call center industry and cover such topics as measuring contact center effectiveness, call monitoring and customer satisfaction. Best-practice case studies from leading organizations including Medco Health, H&R Block, Delta Dental and Southwest Airlines will also be presented.

Finally, top industry vendors will be presenting their tools and technologies in the ACCE 2009 Exhibit Hall at the event.

For more information or to attend the 2009 ACCE Conference & Expo, visit http://www.icmi.com/acce2009. For details on exhibit and sponsorship opportunities, contact Jody Kudless, sales manager, at +1.732.252.9740 or jkudless@icmi.com.

About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMI's experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organization's respected lineup of professional services including: Training and Certification, Consulting, Events, and Informational Resources. Founded in 1985, ICMI continues to serve as one of the most established and respected organizations in the call center industry.

About Think Services

Think Services connects specialized communities worldwide using educational events, consulting, training, certification, membership, and innovative media. Providing comprehensive opportunities for people to learn from, network with, and inspire each other, Think Services builds strong brands and works within communities to foster a unique affinity with its products and services. The division's flagship products include the Game Developers Conference, the Webby Award-winning Gamasutra.com, Game Developer magazine, the International Customer Management Institute (ICMI), and HDI. Think Services is a subsidiary of United Business Media, a global media and marketing services company with a market capitalization of more than $1.6 billion. To learn more, visit www.think-services.com.


'/>"/>
SOURCE Think Services/International Customer Management Institute (ICMI)
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. Corbett Selected to Host the Only Midwest Global Awards Judging Competition
2. Tata Consultancy Services to Support Roches Global Capacity Building Initiative
3. Creative Technology Services Enhances its Global Competitiveness with Additional Regulatory Certifications
4. Briefing on a new Web resource to address global drinking water crisis
5. MDS Pharma Services Wins Award for Management of Global Malaria Trial
6. Neusoft Becomes First Global Growth Company Partner of World Economic Forum
7. Resonant Medical Appoints New Vice President of Global Sales
8. Transcept Pharmaceuticals, Inc. to Present at UBS 2007 Global Life Sciences Conference
9. The era of global aging: GSAs annual meeting to present new research on hot topics in aging
10. MEDEX Global Group & Harvard Medical International Join Forces to Create the Most Comprehensive Health Information Resource for International Travelers
11. Ultrasonix Adds Global Medical Imaging Into Its North American Sales Force
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:6/26/2016)... ... June 26, 2016 , ... Many ... been diagnosed with endometriosis. These women need a treatment plan to not only ... approach that can help for preservation of fertility and ultimately achieving a pregnancy. ...
(Date:6/25/2016)... ... June 25, 2016 , ... The temporary closing of Bruton Memorial Library on June 21 ... brings up a new, often overlooked aspect of head lice: the parasite’s ability to live ... not a common occurrence, but a necessary one in the event that lice have simply ...
(Date:6/25/2016)... ... June 25, 2016 , ... As a lifelong Southern ... Laude and his M.D from the David Geffen School of Medicine at UCLA. He ... Los Angeles to complete his fellowship in hematology/oncology at the UCLA-Olive View-Cedars Sinai program ...
(Date:6/25/2016)... ... June 25, 2016 , ... Conventional wisdom preaches the benefits of ... of the latter, setting the bar too high can result in disappointment, perhaps even ... progress toward their goal. , Research from PsychTests.com reveals that behind ...
(Date:6/24/2016)... ... ... June 19, 2016 is World Sickle Cell Observance Day. In an effort to ... treatments, Serenity Recovery Center of Marne, Michigan, has issued a pain management ... (SCD) is a disorder of the red blood cells, which can cause episodes of ...
Breaking Medicine News(10 mins):
(Date:6/24/2016)... , June 24, 2016  Global Blood Therapeutics, ... company developing novel therapeutics for the treatment of ... announced the closing of its previously announced underwritten ... at the public offering price of $18.75 per ... were offered by GBT. GBT estimates net proceeds ...
(Date:6/24/2016)... June 24, 2016 Dehaier Medical Systems Ltd. ... which develops, markets and sells medical devices and wearable ... signed a strategic cooperation agreement with Hongyuan Supply Chain ... Chain") on June 20, 2016, to develop Dehaier,s new ... cooperation agreement, Dehaier will leverage Hongyuan Supply Chain,s sales ...
(Date:6/24/2016)... Belgium , June 24, 2016 ... today announced the appointment of Dr. Edward ... as a Non-Executive Director, effective June 23, 2016.Dr. ... Compensation and Nominations and Governance Committees.  As a ... will provide independent expertise and strategic counsel to ...
Breaking Medicine Technology: