Navigation Links
Gilbert Hospital Kicks Off New Customer Service S.M.I.L.E. Campaign
Date:11/21/2008

GILBERT, Ariz., Nov. 21 /PRNewswire-USNewswire/ -- Gilbert Hospital, known for setting new trends in the hospital industry, has initiated a new customer service campaign entitled S.M.I.L.E. The acronym, which stands for Service; Mission; Ideals; Leadership; Excellence was developed by Gilbert Hospital Directors Donna Ritchie of Inpatient Services and Carolyn Masood of Performance Improvement. Together, the development of the S.M.I.L.E. campaign came to life in order to provide enhanced services to patients and visitors at the hospital.

"We developed this after determining our customer service satisfaction survey scores weren't exactly where we wanted them to be," said Ms. Ritchie, a Registered Nurse. "Making changes to parts of our service program became a top priority and we had immediate support from the executive level. We were able to get these changes implemented very quickly," added Ritchie. Ms. Ritchie, along with Ms. Masood, reviewed data collected from Press-Ganey and other sources to determine areas in which Gilbert Hospital could improve the overall experience of patients and visitors. "The plan is to implement the campaign hospital-wide but initially, we're starting in our Inpatient Department and creating a buzz about what we're doing," stated Ms. Masood, a performance improvement veteran. "We rolled this out with little teasers like posters and buttons and just the acronym. We had everybody guessing. Everyone became quite engaged and interested and when we did 'spill the beans;' the campaign was very well received. We're already seeing significant improvements in our surveys," continued Masood.

The S.M.I.L.E. campaign was designed to create a positive work environment; a healing, peaceful environment for patients; quality patient care and positive patient outcomes. As the program develops, other departments within the hospital will merge into the campaign with results expected to be gleaned immediately. Since the start of the campaign, customer satisfaction scores have risen measurably and are continuing to grow, setting a positive course for the rest of Gilbert Hospital.

About GilbertHospital

Located at 5656 S. Power Rd., a half mile south of Ray Rd., Gilbert Hospital (www.gilberter.com) is licensed as an acute-care general hospital with 24/7 services including emergency; expanded in-patient including ICU; diagnostic imaging; pharmacy; laboratory; and surgery services. Designated as a Level II trauma center, Gilbert Hospital provides health care services to the communities located throughout the east and southeast valley. Initial evaluations of all patients by a Board certified emergency physician begins within 31 minutes of arrival.

For more information about this release or about Gilbert Hospital, contact:

Mr. Drew Markell, 480-840-3837 or 480-529-8259


'/>"/>
SOURCE Gilbert Hospital
Copyright©2008 PR Newswire.
All rights reserved

Related medicine news :

1. Gilbert Pritchard, Jr. Joins Board of Directors at Dreamerz Foods, Inc.
2. Gilbert Hospital Turns Two
3. Gilbert Hospital Turns the Tables on the Flu
4. Construction Commencing at Gilbert Hospitals New Intensive Care Unit
5. New Intensive Care Unit at Gilbert Hospital Sees First Patient
6. Gilbert Hospital Prepares for Flu Season
7. Gilbert Hospital ICU in Full Swing
8. Gilbert Hospital Sponsors Queen Creek Chamber of Commerce Benefit
9. Gilbert Resident, Iraq War Hero Wins Patient of Courage Award
10. New research explores newborn in-hospital weight loss
11. NYC-area 1st: Morgan Stanley Childrens Hospital performs transcatheter pulmonary valve replacement
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:10/13/2017)... ... October 13, 2017 , ... The Visiting Nurse Association ... Featuring a collection of specialty vendors and unique items from across the nation, this ... health and wellness services offered by the VNA. The boutique will be open ...
(Date:10/13/2017)... ... October 13, 2017 , ... Talented host, actor Rob ... sciatica in a new episode of "Success Files," which is an award-winning educational ... and investigates each subject in-depth with passion and integrity. , Sciatica occurs when ...
(Date:10/12/2017)... ... October 12, 2017 , ... First Healthcare Compliance ... management, will showcase a range of technology and learning solutions at the 68th ... and Expo to be held October 14–18, 2017 at the Mandalay Bay Resort ...
(Date:10/12/2017)... PALM CITY, Fla. (PRWEB) , ... October 12, 2017 , ... ... of cold therapy products, announced today the introduction of an innovative new design of ... the multipurpose pad so you get maximum comfort while controlling your pain while using ...
(Date:10/12/2017)... ... 2017 , ... Dr. Parsa Mohebi, the Los Angeles based ... the newly revamped Cosmetic Town journal section, featuring articles written by ... as Follicular Unit Extraction (FUE). , Dr. Mohebi says “I enjoy ...
Breaking Medicine News(10 mins):
(Date:10/10/2017)... , Oct. 10, 2017   West Pharmaceutical Services, ... solutions for injectable drug administration, today shared the results ... Adapter for improving the intradermal administration of polio vaccines. ... Vaccination Summit in May 2017 by Dr. Ondrej ... Department, World Health Organization (WHO), and recently published in ...
(Date:10/4/2017)... Oct. 4, 2017  South Korean-based healthcare product Development ... aide "cprCUBE" on Kickstarter. The device will educate the ... arrests with better efficiency compared to the dated and ... feedback on efficacy of the compression for a more ... a goal to raise $5,000. ...
(Date:10/2/2017)... 2017 Diplomat Pharmacy, Inc. (NYSE: ... Consulting, LLC , and named its founder as Diplomat,s ... Tennessee , will operate under Diplomat ... service offerings for health care partners to include IT ... "In an interoperable world, technology delivers comprehensive ...
Breaking Medicine Technology: