Navigation Links
Gilbert Hospital Kicks Off New Customer Service S.M.I.L.E. Campaign
Date:11/21/2008

GILBERT, Ariz., Nov. 21 /PRNewswire-USNewswire/ -- Gilbert Hospital, known for setting new trends in the hospital industry, has initiated a new customer service campaign entitled S.M.I.L.E. The acronym, which stands for Service; Mission; Ideals; Leadership; Excellence was developed by Gilbert Hospital Directors Donna Ritchie of Inpatient Services and Carolyn Masood of Performance Improvement. Together, the development of the S.M.I.L.E. campaign came to life in order to provide enhanced services to patients and visitors at the hospital.

"We developed this after determining our customer service satisfaction survey scores weren't exactly where we wanted them to be," said Ms. Ritchie, a Registered Nurse. "Making changes to parts of our service program became a top priority and we had immediate support from the executive level. We were able to get these changes implemented very quickly," added Ritchie. Ms. Ritchie, along with Ms. Masood, reviewed data collected from Press-Ganey and other sources to determine areas in which Gilbert Hospital could improve the overall experience of patients and visitors. "The plan is to implement the campaign hospital-wide but initially, we're starting in our Inpatient Department and creating a buzz about what we're doing," stated Ms. Masood, a performance improvement veteran. "We rolled this out with little teasers like posters and buttons and just the acronym. We had everybody guessing. Everyone became quite engaged and interested and when we did 'spill the beans;' the campaign was very well received. We're already seeing significant improvements in our surveys," continued Masood.

The S.M.I.L.E. campaign was designed to create a positive work environment; a healing, peaceful environment for patients; quality patient care and positive patient outcomes. As the program develops, other departments within the hospital will merge into the campaign with results expected to be gleaned immediately. Since the start of the campaign, customer satisfaction scores have risen measurably and are continuing to grow, setting a positive course for the rest of Gilbert Hospital.

About GilbertHospital

Located at 5656 S. Power Rd., a half mile south of Ray Rd., Gilbert Hospital (www.gilberter.com) is licensed as an acute-care general hospital with 24/7 services including emergency; expanded in-patient including ICU; diagnostic imaging; pharmacy; laboratory; and surgery services. Designated as a Level II trauma center, Gilbert Hospital provides health care services to the communities located throughout the east and southeast valley. Initial evaluations of all patients by a Board certified emergency physician begins within 31 minutes of arrival.

For more information about this release or about Gilbert Hospital, contact:

Mr. Drew Markell, 480-840-3837 or 480-529-8259


'/>"/>
SOURCE Gilbert Hospital
Copyright©2008 PR Newswire.
All rights reserved

Related medicine news :

1. Gilbert Pritchard, Jr. Joins Board of Directors at Dreamerz Foods, Inc.
2. Gilbert Hospital Turns Two
3. Gilbert Hospital Turns the Tables on the Flu
4. Construction Commencing at Gilbert Hospitals New Intensive Care Unit
5. New Intensive Care Unit at Gilbert Hospital Sees First Patient
6. Gilbert Hospital Prepares for Flu Season
7. Gilbert Hospital ICU in Full Swing
8. Gilbert Hospital Sponsors Queen Creek Chamber of Commerce Benefit
9. Gilbert Resident, Iraq War Hero Wins Patient of Courage Award
10. New research explores newborn in-hospital weight loss
11. NYC-area 1st: Morgan Stanley Childrens Hospital performs transcatheter pulmonary valve replacement
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:12/2/2016)... , ... December 02, 2016 , ... ... of "Cardiovascular Health" in USA Today, which covers the innovative treatments, therapeutic technologies, ... while maintaining fulfilling lives. “We are prolonging life 6 years in the last ...
(Date:12/2/2016)... ... December 02, 2016 , ... Rijuven Corp launches rejiva ( http://www.rejiva.com ... and night. No other wearable health technology on the market can deliver all that ... poeple more meaningful insights about their health than the usual heart rate and steps ...
(Date:12/2/2016)... (PRWEB) , ... December 02, 2016 , ... ... pharmaceutical organizations to build intelligent, connected applications, was named the best Sales Team ... , The winner announcement was made today by the Software & Information Industry ...
(Date:11/30/2016)... ... 30, 2016 , ... "I hate when the mixture of saliva and toothpaste ... an inventor from Bridgewater, N.J. "I thought that there had to be a way ... developed the patent-pending DEFLECTOR to prevent saliva and toothpaste from running down the brush ...
(Date:11/30/2016)... , ... November 30, 2016 , ... ... tech functions and stylish design wanted by today’s consumers at an affordable price, ... Darin Philip says the new watch is “a game changer” when it comes ...
Breaking Medicine News(10 mins):
(Date:12/2/2016)... , December 2, 2016 On ... down 1.36%; the Dow Jones Industrial Average edged 0.36% higher, ... 2,191.08, down 0.35%. Losses were broad based as six out ... has initiated research reports on the following Services equities: Myriad ... QGEN ), INC Research Holdings Inc. (NASDAQ: ...
(Date:12/2/2016)... The concept of rare diseases and the idea that a ... been taking shape in Europe since ... related to orphan medicinal products have been emerging at both ... individually. Many member states in the EU have led the ... products, the result of which took the shape of the ...
(Date:12/2/2016)... 1, 2016 Around the corners of world, ... each habitable land present over earth. Cancer has become ... in a life time this is because of the ... now. Given the steady increase in global cancer incidence ... spiraling healthcare costs of treatment, there is increasing interest ...
Breaking Medicine Technology: