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GetWellNetwork Expands Foreign Language Support for the PatientLife System
Date:10/10/2007

rsonalized experience to every patient."

A GetWellNetwork language pack includes all of the base content that is available with the system, including menu items and patient alerts as well as embedded third-party content items that are available in the language. GetWellNetwork also offers professional services to assist clients with translating any custom content that they have created into Spanish and/or Arabic in order to complete the patient experience available through the system.

"The community demographics surrounding St. Joseph Mercy Oakland are very diverse with the highest concentration of Hispanic/Latinos in the Detroit Metropolitan area," said Barbara Hertzler, Chief Operations Officer of St. Joseph Mercy Oakland, Michigan. "By deploying the Arabic and Spanish language packs of the GetWellNetwork system, we are now able to directly connect with a greater percentage of our patients right from the start of their hospital stay, providing them with an experience that is more relevant and valuable to them as individuals."

Hospitals Must Respond to Non-English Speaking Population Increase

According to the latest U.S. Census figures, nearly one in five people, or 47 million U.S. residents ages five and older, speak a language other than English at home. This figure is up from 15 million people in 1990. In addition, research conducted by the Society of General Internal Medicine indicates that very little is known about the health status and health care of people in the U.S. who do not speak English well.

Hospitals face a daunting challenge of providing in-language support to their patient populations, including federal laws that ensure equal medical treatment for all patients regardless of their English proficiency. In response, many hospitals have expanded their staffs of professional interpreters and added interpreter training. Nationwide, 15 percent of health care practitioners seek external interpreting services to talk to Spanish
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SOURCE GetWellNetwork, Inc.
Copyright©2007 PR Newswire.
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