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General Vision Services Standardizes on Autonomy to Automate Third-Party Administration Processes for Vision Care Services
Date:8/18/2008

ons. We view Autonomy as a strategic component of this objective."

GVS has previously made an investment to reduce its paper-based processing by developing a web-based application for providers to submit claims. However, electronic claim processing must still be supported by faxed or mailed supporting documentation. Paper documentation received by GVS for the thousands of cases it processes must still be matched with electronic claims and processed as a package. After a competitive evaluation process, GVS selected Cardiff's information capture solution to begin the migration. With this solution, GVS can quickly and easily capture and convert all of its paper-based vision care claims and payment forms into digital data. GVS expects that the amount of paper shuffling and matching paper documents to cases to be eliminated as all paper documents will be converted to electronic forms and/or electronic document images. Data entry requirements will also be reduced because important documents will be scanned and optical character recognition will be used to extract critical data from documents.

With Cardiff's business process management solution, GVS will be able to design, deploy and automatically manage the routing, tracking and approval processes of claim forms and documents. It also adds automated data validation, attachments and workflow capabilities to allow GVS to support intelligent routing, tracking and secure digital approval over the Internet, allowing the process to be handled completely online. By leveraging Cardiff, GVS is able to bring significant levels of automation to both the paper and electronic aspects of its business processes.

In addition, GVS has also licensed Autonomy's enterprise records management solution to store and apply retention policies against images of all of the paper documents that it receives from clients, such as Explanation of Benefits statements (EOB) as well as immutable copies of all electronic forms used to t
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SOURCE Autonomy Corporation plc
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