MOUNTAIN VIEW, Calif., May 12 /PRNewswire/ -- Based on its recent analysis of the world calibration services market, Frost & Sullivan recognizes Sypris Test & Measurement (Sypris) with the 2008 North America Frost & Sullivan Customer Service Leadership Award. This award recognizes high-quality calibration solutions, wide-ranging value-added services, constant innovations, and strategic partnerships that have given Sypris an incredible reputation in the United States. The company provides complete metrology solutions for calibration and repair in varied industries such as military, aerospace, telecommunications, semiconductors, pharmaceuticals, medical devices, and avionics.
"In addition to thousands of commercial establishments across North America, many major corporations and government agencies such as the US Federal Aviation Administration (FAA) and the US National Weather Services (NWS) rely on Sypris to meet the stringent legislation and quality requirements," says Frost & Sullivan Research Analyst Jessy Cavazos. "Sypris is one of the few calibration service providers with the competency to calibrate over 96,000 different instruments including physical, dimensional, and high-end electronics from different manufacturers."
The close relations Sypris enjoys with its diverse client base have helped it successfully address challenging calibration requirements and thereby, rapidly expand its customer base. The company plans to double in size within the next three years through strategic partnerships and acquisitions. There are also plans to implement new calibration technologies and provide new logistic offerings to help customers lower the cost and effort needed to manage and coordinate calibration programs.
Besides highly-efficient customized services, Sypris offers value-added services, such as on-site calibration, on-line training programs, and automated calibration. For on-site services, calibration laboratories are built or installed as per customer requirements in their facility to help them save on transportation costs, transaction cost, equipment downtime, and to allow them to focus on their core business.
"Sypris operates a mobile, environmentally-controlled calibration laboratory with state-of-the-art equipment, and highly trained technicians who travel to the customers place of business and perform calibration," notes Cavazos. "This mechanism is especially useful for customers that are located in remote geographic locations and those that do not have enough space to set up a calibration facility."
The advanced calibration management software tool that Sypris provides offers customers complete access to calibration certificates, calibration history, schedules, work-in-progress, payment information, and more. It enables asset management, which enhances the transparency between the client and the company. Sypris has over 10,000 automation programs to perform calibration of electronic test equipment with minimal manual intervention. "Further, Sypris is one of the few calibration service providers to employ fully-trained and skilled calibration technicians," observes Cavazos. "This is significant, since the calibration services market is currently facing a severe shortage of trained calibration technicians to address technically challenging calibration needs."
Sypris also makes concerted efforts to evaluate customer feedback in order to maintain high standards of service offerings consistently. Sypris has an excellent customer feedback system, which is maintained by the quality department. As part of its mission to offer superior customer service, Sypris conducts monthly review meetings to appraise the operating metrics of the contract.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in customer service leadership within its industry. The recipient company has shown tremendous responsiveness to customer needs and has continually focused on long and short-term customer profitability goals. In addition, the recipient company demonstrated flexibility in tailoring its product offerings to suit customer businesses.
Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
About Sypris Test & Measurement
Sypris Test & Measurement is a value-added supplier of test and calibration services. The Company provides semiconductor and passive component test, product test & evaluation and repair, calibration and management of general test equipment, both electrical and mechanical, through fixed locations, on-site locations, and mobile calibration facilities nationwide. Sypris Test & Measurement is ISO-9001:2000 registered, DSCC-approved and an ISO/IEC-17025 and ISTA accredited company.
About Frost & Sullivan
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