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From Conflict to Consensus: Interaction Associates Outlines How Leaders Can Achieve Successful Alignment and Implementation
Date:1/26/2010

riod. Once people can stop contradicting one another and listen, a fuller picture can emerge that makes conflict into a dilemma we share instead of positions we must win.

Identify Points of Alignment and Agreement: Reaching consensus is not about tackling the giant agreement first; often, it's about creating small agreements that serve as a basis to build into the larger ones. Each phase of work, from initial assessment to final decision making, requires agreement before the team moves forward. If a big agreement cannot be reached, the group can fall back to the last agreement and problem-solve from there.

Don't Let Things Go Underground: Leaders cannot afford to ignore underground forces. Secretive disagreements must be surfaced and worked through or they will likely derail implementation. Leaders need to adopt strict ground rules to minimize stealth deals and political maneuvering as decision-making tactics. And model the behavior of honest and open communication.

"Consensus isn't about being wishy-washy," according to McManus. "Leaders set direction, but how they marshal the forces and energy of key people and groups is the key determining factor in whether they'll be successful in moving the organization in the direction they desire," she added. Download the white paper here: http://bit.ly/8ZcCNt

About Interaction Associates
Interaction Associates (IA) has 40 years' experience in helping companies find breakthrough solutions to business challenges. IA's integrated management consulting and learning and development services have been used by Fortune 500 companies, government agencies and nonprofit organizations throughout the world. Interaction Associates helps these enterprises set strategic direction, inspire commitment, and build leadership capabilities, leveraging the power of collaborative action for long-
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