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Free White Paper From The Beryl Institute Quantifies Bottom-Line Impact of Corporate Culture
Date:11/19/2007

HCA Study Reveals Qualities of High-Performing Organizations

DALLAS, Nov. 19 /PRNewswire/ -- A free white paper from The Beryl Institute, titled "High Performing Organizations: Culture as a Bottom-Line Issue," reveals that culture and employee satisfaction are highly correlated with outstanding clinical care and patient satisfaction, all factors that positively impact an organization's bottom line. Using the results of a study done by the Hospital Corporation of America (HCA), the white paper identifies best practices that could increase employee engagement, patient satisfaction and physician satisfaction. A free copy of the paper is available at http://www.theberylinstitute.net.

The white paper uncovers the seven truths of high performance as well as offers ten tips for increasing performance. The seven truths are exemplified in the efforts of Medical City Dallas, identified as one of HCA's high-performing hospitals. Medical City's story, successes and innovative solutions are spotlighted in the white paper.

"Consumers are increasingly demanding a blend of service, price and quality in every healthcare interaction," said Paul Spiegelman, executive director of The Beryl Institute. "Medical City Dallas epitomizes this blend, which is why we incorporated it as the focal point of The Beryl Institute's latest white paper."

Founded in 2006, The Beryl Institute is dedicated to improving customer service in healthcare by defining best practices around all touch points in the continuum of a consumer's healthcare experience. The Beryl Institute is the research and educational arm of The Beryl Companies, which for 22 years has been the leading provider of outsourced customer interaction services in healthcare. For more information, visit http://www.theberylinstitute.net.


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SOURCE The Beryl Institute
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