Navigation Links
Four Seasons Resort Maui at Wailea Announces Expert Online Access to Concierge Services
Date:9/18/2013

Maui, HI (PRWEB) September 18, 2013

Nowadays, concierge services seem to be popping up everywhere – from car rental companies to hospitals to banks – all promising value added service. Within the hospitality industry, there is a growing trend to outsource this service. One luxury resort, Four Seasons Resort Maui, has bucked this industry trend by continuing to place major emphasis on its in-house concierge services.

Guests can contact any one of the 22 concierges prior to arrival or on the spot. The names, photographs and short bios of each team member on the resort’s concierge pages of the website paint the picture of an established team, highly regarded by repeat guests. The website introduces new guests to this knowledgeable and popular team, each committed to the profession and a strength of the resort’s guest offerings. Just a look through this section and it becomes clear these professionals can save guests research time by personalizing itineraries, selecting the best and most appropriate activity partners, and using their clout to pull off seemingly impossible requests.

Recently arrived General Manager Jean Claude Wietzel believes the concierge program is at the heart of a luxury resort operation. “For the well-traveled guest, our concierge service is priceless and indispensable. Our staff are truly experts who go the extra mile. Most are either long-time Maui residents or are originally from Maui.”

Spend a day with Sam Wilhelm, chef concierge, and his staff of 22 highly-trained professionals at Four Seasons Resort Maui to get a firsthand look at the service that is provided at this five-star luxury resort every day. “It is all about creating personalized and customized itineraries for guests and providing a level of service that far exceeds expectations,” says Wilhelm, a Hana, Maui-born hospitality expert who grew up learning the fine points of service from his parents, both longtime Maui hotel employees.

Wilhelm holds the coveted Gold Key from Les Clefs d’Or, the internationally recognized symbol of superior hospitality and quality service. Three others on his team have also earned this prestigious status. Together, the four represent the only Gold Key holders on the island of Maui. Wilhelm manages and directs the largest concierge department in the company which consists of 91 hotels and resorts in 38 countries.    

“Taking care of our resort guests is critical, says Wilhelm, who after a quick second, adds “showing guests the real Maui, the one in which I grew up, is equally important because guests can take home lifetime memories of their experiences and the Aloha spirit.”

In addition to knowing the island inside-out, Wilhelm’s team can secure those hard-to-get reservations and best tables at restaurants based on the relationships they’ve developed. “We spend a great deal of time getting to know and learning about the services our preferred vendors offer. And we constantly evaluate the feedback from our guests,” he says.

Wietzel and Wilhelm stress the fact that the concierge team only works with the best activity partners on the island, those who are uniquely qualified to provide a high service experience. "We look at it this way," says Wietzel. "When we send off our guests to experience an activity or tour, we expect our partners and their respective teams to become an extension of Four Seasons. Our bar is set extremely high and we expect the same from them. We have a lengthy list of requirements our partners need to meet."

Wilhelm adds "We also have each concierge team member participate in at least eight activities per year, and then report back to the entire team, to ensure the experiences are up to our standards. We're not here to sell our guests excursions. We are here to deliver the best vacation experience possible."    

About Four Seasons Resort Maui: Maui's first and only Forbes Five-Star resort is nestled on 15 acres of the breathtaking Wailea Coast. The 380-room oceanfront property is world-renowned for its comfortable opulence, impeccable service, luxurious amenities, and for living in harmony with its environment and community. The resort in Maui is also home to one of the nation's top-rated spas committed to wellness and three of Hawaii's most acclaimed restaurants—Ferraro's Bar e Ristorante, Spago Maui and DUO, a premium steak and seafood restaurant. This sophisticated home away from home caters to the needs and interests of all generations—offering world-class activities and one-of-a-kind Unforgettable Events, a museum quality art collection, three pools overlooking the azure-blue Pacific Ocean including an adults-only Serenity Pool with exclusive Missoni-designed cabanas, and more. Four Seasons Resort Maui, a Hawaiian vacation destination geared to action adventurers, those guests wishing to practice the fine art of doing nothing at all, and everyone in between.     

Media Contact: Charlotte Novom | Novom Marketing, Inc. | 714.941.9799

Read the full story at http://www.prweb.com/releases/2013/9/prweb11125324.htm.


'/>"/>
Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. Research Reveals Why Flu Peaks in Certain Seasons
2. Study shows climate change could affect onset and severity of flu seasons
3. Will Climate Change Mean Worse Flu Seasons?
4. Google Search Trends Suggest Mental Woes Vary by Seasons
5. New Children's Comic Book, "Howie Goes to Maui," Launches May 23, 2013 On Four Seasons Resort Maui's Web Site
6. Travel + Leisure Recognizes Four Seasons Resort Maui at Wailea in the 2013 World’s Best Service Awards
7. Four Seasons Resort Maui at Wailea Goes All Out to Welcome Couples This Fall
8. “Going Green” Limousine Service Announced by Four Seasons Resort Maui at Wailea
9. As Seasons Change, Prep Skin With a Rich Anti-Oxidant Mask; On Sale Now at Sublime Beauty
10. Whale Season Approaches at Four Seasons Resort Maui at Wailea
11. Crystal Travel Center in Thousand Oaks and Breezes Spa and Resorts Team Up to Offer Amazing Discounts for Upcoming Vacations
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:6/24/2016)... ... June 24, 2016 , ... Marcy was in a crisis. Her son James, eight, was out ... family verbally and physically. , “When something upset him, he couldn’t control his emotions,” remembers ... would throw rocks at my other children and say he was going to kill them. ...
(Date:6/24/2016)... ... June 24, 2016 , ... ... micro-osteoperforation for accelerated orthodontic treatment. Dr. Cheng has extensive experience with all areas ... , AcceleDent, and accelerated osteogenic orthodontics. , Micro-osteoperforation is a revolutionary adjunct ...
(Date:6/24/2016)... ... June 24, 2016 , ... People across the U.S. are sharpening their pencils ... an essay contest in which patients and their families pay tribute to a genetic ... 2016 National Society of Genetic Counselors (NSGC) Annual Education Conference (AEC) this September. ...
(Date:6/24/2016)... ... June 24, 2016 , ... Puradigm® & Innovative Solutions ... initiated cultivation and processing operations at its production facility, and opened its first ... is the manufacturer of a complete system of proactive air and surface purification ...
(Date:6/24/2016)... ... June 24, 2016 , ... Venture Construction Group (VCG) sponsors ... on June 20th at the Woodmont Country Club at 1201 Rockville Pike, Rockville, Maryland, ... to helping service members that have been wounded in battle and their families. Venture ...
Breaking Medicine News(10 mins):
(Date:6/23/2016)... -- Roche (SIX: RO, ROG; OTCQX: RHHBY) announced that ... PCT (procalcitonin) assay as a dedicated testing solution for ... clearance, Roche is the first IVD company in the ... risk assessment and management. PCT is a ... in blood can aid clinicians in assessing the risk ...
(Date:6/23/2016)... 23, 2016 Capricor Therapeutics, ... a biotechnology company focused on the discovery, development ... patient enrollment in its ongoing randomized HOPE-Duchenne clinical ... 50% of its 24-patient target. Capricor expects the ... quarter of 2016, and to report top line ...
(Date:6/23/2016)... Pa. , June 23, 2016 Bracket ... will launch its next generation clinical outcomes platform, Bracket eCOA ... Meeting held on June 26 – 30, 2016 in ... the first electronic Clinical Outcome Assessment product of its kind ... Booth #715. Bracket eCOA 6.0 is a flexible ...
Breaking Medicine Technology: