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Four Out of Five Disability Income Insurance Claimants are Satisfied With Their Policy
Date:6/5/2008

WASHINGTON, June 5 /PRNewswire-USNewswire/ -- Four out of five disability income insurance claimants are satisfied with their policy, according to a new survey conducted by Harris Interactive on behalf of America's Health Insurance Plans (AHIP).

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"Disability insurers are providing valuable income protection and innovative services that are helping to meet the needs of disabled workers," said Karen Ignagni, President and CEO of AHIP.

The survey of disability insurance claimants assessed their satisfaction with their policy and their experience filing a claim and receiving benefits. Overall, four out of five claimants (82 percent) said that they were satisfied with their disability income insurance policy. Specifically, claimants were satisfied with the process for filing a claim (81 percent), the promptness of the payments (79 percent), the responsiveness of the insurer (75 percent), and the overall communication from their insurer (71 percent).

Most claimants said they did not have any problems with the claims process, and for those that did, most had their problem resolved satisfactorily. The majority of claimants did not have problems getting paperwork filed (76 percent), getting approval for their claim (73 percent) or receiving disbursements (78 percent). More than four out of five (84 percent) said their problem had been resolved satisfactorily.

The vast majority of claimants (96 percent) said it is at least somewhat likely that they would have suffered financial hardship had they not received disability insurance benefits after suffering a disability. Two-thirds of claimants (67 percent) said it is very or extremely likely that they would have suffered financial hardship. Sixty-five percent said they would recommend disability income insurance to their family and friend
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SOURCE America's Health Insurance Plans
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