Navigation Links
Former USAA President and Leading, Industry Expert Launch Contact-Center Management Company Featuring Innovative Business Model
Date:4/30/2010

Former USAA President and retired Air Force General, Bill Cooney and contact-center pioneer Tim Montgomery have combined their expertise in the customer service industry to open Cooney Solutions Group LLC, a new kind of business process outsourcer dedicated to delivering world-class service solutions at every single contact .

San Antonio, TX (PRWEB) April 30, 2010 -- After developing several world-class call center operations, CSG is now taking the same approach to the outsourcing world. The new company is focused on helping their companies improve the entire customer contact experience, while finding value and revenue-generating opportunities in areas typically viewed as costs. Additionally, the consulting arm of CSG is presently engaged in helping companies establish a deep rooted culture of service, innovation and change.

CEO Tim Montgomery says “Our CSG call center utilizes proprietary processes and a ‘service first’ culture that generates maximum customer loyalty on every call. Our employees are empowered to do what is needed on every contact, to wow callers at every possible opportunity.”

One of the CSG objectives is to utilize an avoidable calls program by providing feedback on the calls their clients receive. This vital piece of information allows its clients to fix the issues thus improving overall service and saving money. This model provides a total cost of ownership benefit that not only enhances the partnership with their clients but also reduces the long-term cost to serve. It makes CSG a very competitive alternative to off-shore locations thus allowing jobs to stay in America.

The San Antonio-based company works with organizations that are interested in a value proposition that is customer centric and financially rewarding for client companies. CSG recently opened its first location in San Antonio, TX and is implementing its state of the art virtual call center technology. The company wanted to be sure their model was different and according to Bill Cooney it is - “We’re building our operation using cloud computing technology, so we have flexibility to provide services to any size organization and move our operations close to where our agents live vs. making them drive across town”.

“We are excited to provide our clients with affordable high quality solutions that are needed in the call center management industry,” Montgomery said. “We don’t want to be just another outsourcer––we want to be a extension of your company.”

About Cooney Solutions Group, LLC: Bill Cooney and Tim Montgomery, two of the most experienced and respected experts in customer service and contact center management, founded CSG with the goal of offering affordable, world-class outsourcing solutions to organizations committed to delivering high-quality, customer experiences. They are further supported by a team of recognized experts in the areas of network utilization, operational efficiency and culture development. This “dream team” has served as advisors to some of the world’s most recognized and celebrated customer care organizations. Our services include project consulting, technology consulting, retained consulting, start-up assistance, executive coaching and temporary leadership replacement.

For more information, please visit www.cooneysolutionsgroup.com

###


Read the full story at http://www.prweb.com/releases/2010/04/prweb3940934.htm.


'/>"/>
Source: PRWeb
Copyright©2010 Vocus, Inc.
All rights reserved  

Related medicine news :

1. Michael O. Leavitt, former HHS Secretary Joins HealthEquity Board
2. Thomas J. Kent Jr. FDP Capital, LLC Chairman and Former NFL Player Jack Brewer Join Forces
3. Democracy on Trial: SEIUs $25 Million Lawsuit Against Union Reformers Goes to Court Monday
4. Academy's Community Initiative Offers Qualifying Former Addicts Free Vocational Training
5. Statement From Reverend Al Sharpton, Former Congressman J.C. Watts, and Dr. Gary A. Puckrein on the Meeting Between the Congressional Black Caucus and the White House
6. Introducing E S Foods: Company Announces Name Change, Formerly East Side Entrees
7. Former Bank Negotiator Turns On Bank and is Approved by the Department of Real Estate
8. Health & Sports: Former NBA Star John Salley Endorses STEMTech Stem Cell Nutrition Products
9. Nurse-Attorney/Former Bristol-Myers Squibb Executive Selected To Lead New Jersey State Nurses Association
10. Former Marine in Fight for Life to Raise Funds for Double Lung Transplant
11. Luis Tiant and Sunridge International Partner to Provide Medical Relief in Cuba: Former Star Pitcher for the Red Sox and Yankees Leads the Fight Against Glaucoma
Post Your Comments:
*Name:
*Comment:
*Email:
Related Image:
Former USAA President and Leading, Industry Expert Launch Contact-Center Management Company Featuring Innovative Business Model 
(Date:1/19/2017)... PETALUMA, CA (PRWEB) , ... January 19, 2017 ... ... new Tranquility acoustic and privacy panel system. , The Tranquility privacy panel ... to a collaborative office environment. Tranquility panels help reduce noise and provide the ...
(Date:1/19/2017)... Ashland, VA (PRWEB) , ... January 19, 2017 , ... ... planning services to the eastern Virginia region, is inaugurating a charity event to honor ... community. , While on duty last year, Chad Phillip Dermyer and his fellow officers ...
(Date:1/19/2017)... (PRWEB) , ... January 19, 2017 , ... ... Reproductive Endocrinologists at Reproductive Medicine Associates of Connecticut (RMACT) have earned “Top ... Cynthia Murdock and Dr. Shaun Williams have each been chosen by their peers ...
(Date:1/19/2017)... ... ... Sales Focus Inc. (SFI), a Maryland-based sales outsourcing company, announced today that ... 20 years SFI has been recognized as the world’s leader in Intelligent Sales Outsourcing ... US market. The new clients include: Panacea Pro, Campseekers, Contentmart, Stress Pal, Ariello, ...
(Date:1/19/2017)... ... January 19, 2017 , ... ... lines and wrinkles. Few people know that popular cosmetic fillers can ... Buckley, who is medical director of the MilfordMD Cosmetic Dermatology Surgery & Laser ...
Breaking Medicine News(10 mins):
(Date:1/18/2017)... Jan. 18, 2017 The Philadelphia Pediatric Medical Device ... medical devices for children. The Consortium chose those ... grants of $50,000 each. The devices under development ... signals, a hand-operated rapid blood delivery system for emergency situations ... ...
(Date:1/18/2017)... , Jan. 18, 2017   Spotlight Innovation ... Caretta Therapeutics plans, in the second quarter of ... topical roll-on intended to provide relief from chronic ... steroidal analgesics. It was developed under a licensing ... commercialize products derived from snake venom. Additionally, Caretta ...
(Date:1/18/2017)... Md. , Jan. 18, 2017  Kratom ... the coffee family, are often used to prepare ... consumed by several million Americans annually to increase ... a natural remedy for minor aches and pains. ... effects is intended to assist FDA and DEA ...
Breaking Medicine Technology: