Navigation Links
Former USAA President and Leading, Industry Expert Launch Contact-Center Management Company Featuring Innovative Business Model

Former USAA President and retired Air Force General, Bill Cooney and contact-center pioneer Tim Montgomery have combined their expertise in the customer service industry to open Cooney Solutions Group LLC, a new kind of business process outsourcer dedicated to delivering world-class service solutions at every single contact .

San Antonio, TX (PRWEB) April 30, 2010 -- After developing several world-class call center operations, CSG is now taking the same approach to the outsourcing world. The new company is focused on helping their companies improve the entire customer contact experience, while finding value and revenue-generating opportunities in areas typically viewed as costs. Additionally, the consulting arm of CSG is presently engaged in helping companies establish a deep rooted culture of service, innovation and change.

CEO Tim Montgomery says “Our CSG call center utilizes proprietary processes and a ‘service first’ culture that generates maximum customer loyalty on every call. Our employees are empowered to do what is needed on every contact, to wow callers at every possible opportunity.”

One of the CSG objectives is to utilize an avoidable calls program by providing feedback on the calls their clients receive. This vital piece of information allows its clients to fix the issues thus improving overall service and saving money. This model provides a total cost of ownership benefit that not only enhances the partnership with their clients but also reduces the long-term cost to serve. It makes CSG a very competitive alternative to off-shore locations thus allowing jobs to stay in America.

The San Antonio-based company works with organizations that are interested in a value proposition that is customer centric and financially rewarding for client companies. CSG recently opened its first location in San Antonio, TX and is implementing its state of the art virtual call center technology. The company wanted to be sure their model was different and according to Bill Cooney it is - “We’re building our operation using cloud computing technology, so we have flexibility to provide services to any size organization and move our operations close to where our agents live vs. making them drive across town”.

“We are excited to provide our clients with affordable high quality solutions that are needed in the call center management industry,” Montgomery said. “We don’t want to be just another outsourcer––we want to be a extension of your company.”

About Cooney Solutions Group, LLC: Bill Cooney and Tim Montgomery, two of the most experienced and respected experts in customer service and contact center management, founded CSG with the goal of offering affordable, world-class outsourcing solutions to organizations committed to delivering high-quality, customer experiences. They are further supported by a team of recognized experts in the areas of network utilization, operational efficiency and culture development. This “dream team” has served as advisors to some of the world’s most recognized and celebrated customer care organizations. Our services include project consulting, technology consulting, retained consulting, start-up assistance, executive coaching and temporary leadership replacement.

For more information, please visit


Read the full story at

Source: PRWeb
Copyright©2010 Vocus, Inc.
All rights reserved  

Related medicine news :

1. Michael O. Leavitt, former HHS Secretary Joins HealthEquity Board
2. Thomas J. Kent Jr. FDP Capital, LLC Chairman and Former NFL Player Jack Brewer Join Forces
3. Democracy on Trial: SEIUs $25 Million Lawsuit Against Union Reformers Goes to Court Monday
4. Academy's Community Initiative Offers Qualifying Former Addicts Free Vocational Training
5. Statement From Reverend Al Sharpton, Former Congressman J.C. Watts, and Dr. Gary A. Puckrein on the Meeting Between the Congressional Black Caucus and the White House
6. Introducing E S Foods: Company Announces Name Change, Formerly East Side Entrees
7. Former Bank Negotiator Turns On Bank and is Approved by the Department of Real Estate
8. Health & Sports: Former NBA Star John Salley Endorses STEMTech Stem Cell Nutrition Products
9. Nurse-Attorney/Former Bristol-Myers Squibb Executive Selected To Lead New Jersey State Nurses Association
10. Former Marine in Fight for Life to Raise Funds for Double Lung Transplant
11. Luis Tiant and Sunridge International Partner to Provide Medical Relief in Cuba: Former Star Pitcher for the Red Sox and Yankees Leads the Fight Against Glaucoma
Post Your Comments:
Related Image:
Former USAA President and Leading, Industry Expert Launch Contact-Center Management Company Featuring Innovative Business Model 
(Date:11/26/2015)... Viejo, CA (PRWEB) , ... November 26, 2015 ... ... users a new set of retro-fused, self-animating trailer titles with ProTrailer: Vintage. This ... style options. These classically-influenced trailer titles work with any font, giving users limitless ...
(Date:11/25/2015)... , ... November 25, 2015 , ... ... where preparing the perfect dish and pleasing the palates of attendees is of ... bringing a dish to a seasonal get-together, give these recipes a try this ...
(Date:11/25/2015)... ... , ... Ministers, senior government and UN agencies, representatives from ... Excellence, and public R&D institutions, civil societies and other partners gathered today at ... Network for Drugs and Diagnostics Innovation, ANDI, Stakeholders Meeting. The three- day meeting ...
(Date:11/25/2015)... , ... November 25, 2015 , ... Dental professionals who ... Cleveland, OH , are invited to attend Dr. Mark Iacobelli’s Advanced Implant Mentoring (AIM) ... in Cleveland, OH. , As the co-founders of Advanced Implant Mentoring (AIM), Dr. ...
(Date:11/25/2015)... ... ... Smiles by Stevens is pleased to announce the addition of Botox® ... are aware of the benefits of Botox® in the treatment of moderate facial wrinkling, ... soreness, and pain as a result of Jaw Tension, TMJ (temporo-mandibular joint) disorder, and ...
Breaking Medicine News(10 mins):
(Date:11/26/2015)... 2015 3D bioprinting market is ... a new report by Grand View Research Inc. Rising prevalence ... demands kidney transplantation is expected to boost the market growth, ... organ transplantation. --> 3D bioprinting market is ... a new report by Grand View Research Inc. Rising prevalence ...
(Date:11/26/2015)... Research and Markets ( ) ... Future Horizons and Growth Strategies in the Japanese ... Segment Forecasts, Competitive Intelligence, Emerging Opportunities" report ... --> This new 247-page report ... drug monitoring market, including emerging tests, technologies, instrumentation, ...
(Date:11/26/2015)... 2015 ) ... "2016 Future Horizons and Growth Strategies in ... Supplier Shares, Country Segment Forecasts, Competitive Intelligence, ... --> ) has announced ... Horizons and Growth Strategies in the French ...
Breaking Medicine Technology: