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Former USAA President and Leading, Industry Expert Launch Contact-Center Management Company Featuring Innovative Business Model
Date:4/30/2010

Former USAA President and retired Air Force General, Bill Cooney and contact-center pioneer Tim Montgomery have combined their expertise in the customer service industry to open Cooney Solutions Group LLC, a new kind of business process outsourcer dedicated to delivering world-class service solutions at every single contact .

San Antonio, TX (PRWEB) April 30, 2010 -- After developing several world-class call center operations, CSG is now taking the same approach to the outsourcing world. The new company is focused on helping their companies improve the entire customer contact experience, while finding value and revenue-generating opportunities in areas typically viewed as costs. Additionally, the consulting arm of CSG is presently engaged in helping companies establish a deep rooted culture of service, innovation and change.

CEO Tim Montgomery says “Our CSG call center utilizes proprietary processes and a ‘service first’ culture that generates maximum customer loyalty on every call. Our employees are empowered to do what is needed on every contact, to wow callers at every possible opportunity.”

One of the CSG objectives is to utilize an avoidable calls program by providing feedback on the calls their clients receive. This vital piece of information allows its clients to fix the issues thus improving overall service and saving money. This model provides a total cost of ownership benefit that not only enhances th
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Former USAA President and Leading, Industry Expert Launch Contact-Center Management Company Featuring Innovative Business Model 
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