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Former HHS Inspector General to Outline Proven Strategies for Implementing an Internal Investigation
Date:5/30/2013

Washington, DC (PRWEB) May 30, 2013

Most health care organizations have established channels for receiving complaints and reports of misconduct from employees — but how the organization responds to these complaints can spell the difference between an effective program that reduces risk and an ineffective one that increases compliance vulnerability and liability. Richard Kusserow, former HHS Inspector General, will explain how to set up an effective process to investigate and respond appropriately to employee complaints, including tips for successful interviewing, and gathering all the information and evidence needed to assess, act on and resolve potentially complex workplace problems, in “Proven Strategies for Conducting Internal Investigations,” a complimentary June 11 webinar from Atlantic Information Services, Inc. (AIS).

Health care organizations are as vulnerable as any entity to complaints and reports of misconduct or wrongdoing by employees or other affected parties. The dramatic increase in “whistleblowers” encouraged by law and government agencies only adds to this vulnerability. Issues that necessitate an internal investigation encompass not only allegations of fraud, theft and misconduct but also complaints of harassment, retaliation, misuse and loss of patient information, and safety and code violations.

Hospitals, providers, health plans and others in the industry need a process that permits them to act promptly and effectively on any information of potential wrongdoing or other matters that can result in liability. It is important to establish a strong internal program to investigate and take action on all complaints and allegations of wrongful action and system failures. An effective internal investigation program has many advantages, including assuring the workforce of the organization’s commitment to fairn
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